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CAREER OBJECTIVESKILLSEXPERIENCEEDUCATIONCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Owings Mills, Md 21117 Organized professional with experience in hospitality, customer service and management. Adept in problem-solving, multitasking and leading teams in a fast-paced environment. Proven ability to build relationships with customers and develop strategies to increase customer satisfaction. Recognized for ability to create efcient processes and procedures to improve operational efciency.Complaint Management Strategic PlanningPayment Processing Planning and PrioritizationAdministrative Support Conict ManagementStaff Supervision Organization and RecordkeepingMulti-Line Phone Systems Data CommunicationsSpecialist Referrals Financial ManagementFinancial Documentation Customer CareWrite Reports Handling ComplaintsAll First Delivery ServicesAnnapolis Junction, MD January 2014 - October 2023 FRONT DESK OFFICE MANAGERResponded promptly to customer complaints orissues within set time frame parameters set by the organization's policies.Ensured front desk operations ran smoothly andefciently by maintaining a neat work area andmonitoring inventory levels.Provided administrative support by managingphone calls, emails, and other forms ofcommunication.Trained new employees on front desk proceduresincluding customer service policies and computersystems usage.Managed ofce supplies inventory by orderingnecessary items, tracking expenses, and ensuringproper storage of supplies.Assisted with administrative tasks such as lingdocuments, responding to emails and preparingcorrespondence.Processed payments including cash handling andcredit card transactions.CCBC, Catonsville Md 2008ACCOUNTING SPECIALISTRandallstown High School, Randallstown MdHIGH SCHOOL DIPLOMA