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Click here or scroll down to respond to this candidateCandidate's Name
Street Address South DowningDenver, CO Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEQualificationsGreat communicator with the ability to think on my feet. Listen well and can instruct and supervise others. Ability to ascertain tasks and complete projects. Enjoy troubleshooting and rethinking processes to increase efficiency. Successful results working in both free standing and hotel restaurants. Reliable and possess an excellent work ethic. Many years of experience in customer relations, with a strong backfield in teaching others and modifying their behavior to increase customer service and create a strong service team. I am seeking a position that challenges me and offers opportunities for professional growth.Education5/2008 Tips Certified Trainer2/2008 Level 1 Sommelier Course8/2000 Real Estate License, Jones Real Estate College6/95-6/98 Bachelor of Science in History, University of Colorado at DenverEmployment7/2022 - 7/2023: Assistant General Manager, Laws Chophouse. Hired to support General Manager to increase profitability and customer service at a newly opened steakhouse. Work accomplished thus far includes training and continued development of front of the house team. Developed systems of acounting and house bank management, booking and sales of a private dining room, roll out of Toast computer system from old Aloha system. Restaurant has become profitable and making a footprint on the dining scene on the north side of Denver.9/2012 - 5/2020: General Manager, FireRock Steakhouse. Hired to increase customer service scores and profitability of an already existing, successful steakhouse. Changed culture by raising expectations, forcing existing employees to give better effort. Worked accomplished so far include higher secret shop scores and more team oriented service. Hotel/concierge program, as well as Platinum loyalty cards for regulars. Strong financial performance and strong top line sales increases have led to strong profits. Sales goals far exceeded for current year. Hit labor and food cost goals of 30% while mainting a 20% liquor cost.9/2009 9/2012 Kevin Taylor Restaurant Group, General Manager. Hired as General Manager of Limelight Supper Club. Promoted to General Manager of Restaurant Kevin Taylor and Prima Restaurant. Duties include: Hiring and training for both restaurants, sales forecasting, budgeting, and working to exceed sales goals. Responsible to supervise restaurant salesperson and other restaurant managers. Focus on fine service while creating a light and fun atmosphere. Worked to streamline ongoing problems with the computer/POS system and to rectify problems with the execution of payroll every week. All of this while working to maintain high service standards in both restaurants.11/01 1/6/09 General Manager, Os Steak and SeafoodHired to facilitate remodel of the restaurant at the Westin, Westminster. Instrumental in development of new concept and menu. Responsible to raise service standards and guest satisfaction ratings. Work accomplished so far includes formation of a strong service team. To date, the average employee in Os has worked here for over 5 years. Associate and guest satisfaction indices have risen dramatically, most recently scoring 94% employee engagement and a management effectiveness rating of 92%. Restaurant remodel is 95% complete. Many new menus have been implemented, along with a new wine list, a cigar list, and martini list. Created Restaurant Sales Manager position to solicit and manage corporate functions at Os. Worked hard to create events at Os, which includes live music on Fridays, Scotch, Bourbon, Wine, and Tequila tastings. Organized and executed two Golf Tournaments. Both events raised over $10,000.that went directly to two charities. Created a comprehensive promotional program for the restaurant, which includes various food and wine events, a guest loyalty program, and various marketing programs. Current focus is to raise the education level of the newer staff and to increase service standards. 2008 Sales increased 85% over first year of employment with the Westin. In 2008, Os was rated with the third highest Guest Satisfaction score out of all Westin restaurants.9/00-5/01 Manager, Brooks Steak HouseDuties include supervision of all staff, training and creating programs to increase knowledge of wine, food, and customer service. Responsible for interviewing, hiring, disciplining, and termination of staff.9/97-6/00 Manager, Sushi Den RestaurantResponsible for front of the house staff in an extremely busy, nationally renowned Japanese restaurant. Tasks include: hiring and terminations, beverage ordering, handling guest complaints, training, team building, and education of staff. Troubleshooting resulted in increased business, increased profit margins, improved staff attitudes and a reduction in customer complaints and improved guest experience.Awards:Manager of the Year, Janurary, 2014, Johnson Restaurant GroupManager of the Quarter, 2nd Quarter, 2004, Westin Westminster HotelI am happy to provide a long referral list of guests, former employees, coworkers and supervisors if needed. |
