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Click here or scroll down to respond to this candidateCandidate's Name
Clinton, MD 20735 PHONE NUMBER AVAILABLE EMAIL AVAILABLE WWW: Bold ProfileProfessional SummaryInnovative and self-motivated professional with broad-based background and skills in the areas of customer service, technical support, and strategy implantation. Reputation for maintaining and processing client records, files, and personnel documents in a highly organized, efficient, and precise manner. Thorough and detail oriented with a demonstrated commitment to excellence. Ethics oriented working style, known for exercising discretion and maintaining confidentiality. Proven ability to thrive in a fast-paced environment through advanced multi-tasking skills. Displays outstanding ability to plan, coordinate, and implement practices and procedures to bring significant improvements in customer service and technical support processes towards the successful attainment of goals. Looking to secure a Customer Service Representative position with a stable public or private organization, where I can be a member of a team and utilize my business, education and experience to the fullest. Competent Special Education Paraprofessional offering wealth of experience in small group instruction with children of diverse ages. Passionate about education with desire to work with students across levels. Understands importance of teaching solid study habits for testing success. Accomplished Special Education Paraprofessional offering more than 9 years aiding instructors in the classroom and promoting individualized learning techniques. Accomplished Special Education Paraprofessional offering more than [Number] years aiding instructors in the classroom and promoting individualized learning techniques. Special Education Paraprofessional knowledgeable in lesson planning and individualized learning strategies. Looking to bring further success to a school district through behavior management and student engagement. Compassionate Special Education Paraprofessional offering excellent skills in devising student strategies and monitoring classroom activities. Pursuing a similar position where a well-qualified individual with an understanding of autism spectrum disorder and learning disabilities is highly sought.SkillsClerical supportExtremely organizedClient assessment and analysisTeam liaisonSkilled in Microsoft Office ProfessionalData analysisConflict resolutionParental interactionAutism and spectrum disordersTeacher AssistanceProgress MonitoringSkills strategiesBudgeting and financeInterpersonal and written communicationProject management/SchedulingIEP complianceBehavioral plan managementSpecial needsWork HistorySpecial Education Paraprofessional, 01/2015 to Current High Bridge Elementary Bowie, MDProviding instructional support in small groups; Providing one-on-one instructional; Modifying materials; Implementing behavior management plans; Collecting data on students; And providing personal care assistance CRI working with 10-20 students support with disabilities Support inclusive opportunities for students with IEP's in various school settings; Perform required record keeping tasks such as data collection; Maintain records or logs as appropriate; Perform routine housekeeping tasks and perform monitoring to tasks as appropriate; Address children's personal care needs as well as learning and behavioral needs under the direction of classroom teacher(s) or program coordinator; Participate in a wide variety of activities that meet the developmental learning needs of students with disabilities; Maintain an attractive, safe, appropriate environment as required by the local educational agency; Communicate effectively with all school personnel (i.e Administrators, classroom teacher, support staff, related services providers, coordinator, parents, students and the community); Assist with emergency care situations; Attend staff meetings, parent orientation/conferences; Attend in service training for professional development; Complete and maintain session notes and progress reports as required; and Coordinate and collaborate with other therapists, teachers and parents on intervention strategies as needed. Assisted teachers with classroom management and document coordination to maintain positive learning environment.Supported teacher in development of individual learning strategies. Offered student support through special accommodations, extra assistance, and assessments. Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.Alerted instructor to student behavior or issues requiring intervention. Interacted physically and verbally with students throughout each day. In-Store Representative Manager, 03/2012 to 08/2015 News America Washington, DCAchieved specified client objectives and assignments; Completed ad and/or merchandising programs as assigned by market management; Removed, installed and maintained News America Marketing Products in specified retailers; Communicated with supervisor and internal colleagues as requested and on an ongoing basis (must respond to request within 24 hrs.); Attended monthly training meetings & individual training meetings as scheduled with manager; Reported completion of project(s) in a timely and accurate manner; Completed all assigned work within the budgeted hours provided; Established and built courteous business relationships with clients and retailers; Kept Field updated on competitor trends; and Kept Field updated on issues with retailers (manager issues or store closings).Customer Service Manager, 02/2007 to 03/2012Food Lion Indian Head, MDSmiled and provided prompt, accurate and friendly service while engaging customers to create a positive shopping experience; Greeted each customer and uses his or her name whenever possible; Avoided personal conversations with other associates when customers are present; Ensured store office functions are completed accurately and on time using accounting packets; communicated all cash variances to the Assistant Customer Service Manager; Maintained knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coin-star; Ensured work station and Front-End area of the store has a neat and clean presentation; Maintained proper knowledge of all sales associate register functions and Front-End accounting services; Handled any register malfunction; Ensured the MVP savings center KIOSK is filled with paper and properly working; Performed the task of sales associate as needed per the surge plan guidelines; Performed the task of the customer lead as needed to ensure service standards are maintained; Maintained alertness and calls for assistance when needed to service customers per service standards; Observed and corrected all unsafe conditions that could cause associate or customer accidents; Notified QA of any cleaning issues or maintenance required on Front-End; Completed computer-based training (CBT) and training aid courses; and Performed all other duties as assigned.Senior Customer Specialist, 06/1998 to 01/2007Health Plus NYL Care Greenbelt, MDProvided best-in-class service to our agents and clients by taking approximately 60 inbound calls per day; Handled incoming trading calls on all product types (stocks, bonds, mutual funds); Handled escalated issues and the IR Correspondence queue including writing letters of indemnity to correct errors; Assisted with the training of new staff members; Responded to inquiries in a timely, efficient and professional manner by quickly identifying the caller's needs and formulating an accurate response or solution; Demonstrated advanced knowledge of operational procedures, company policies, industry principles and confidently communicate this to callers; Participated in cross training and on special projects (researching and pulling documentation for audit items) as assigned; and Provided overflow assistance for processing area. Senior Claims Representative, 06/1983 to 06/1998Colonial Insurance Largo, MDCollaborated proactively with agents, policyholders and internal stakeholders on claims and book of business as needed; Investigated losses, identify coverage, and evaluate liability and damages; Developed plan of action to proactively conclude claims, timely evaluate damages, engage other parties in negotiations and settle claims pursuant to guidelines and delegated authority; Leveraged past experience to review and analyze documents; Established and maintain proper reserves for each claim to accurately reflect the financial exposure; Determined need for, identify and engage external resources as needed to execute proper resolutions while monitoring and controlling costs; and Reviewed and interpret commercial insurance policies and accordingly communicate coverage issues verbally and in writing.EducationNone: Human Resources, 05/2020College of Southern Maryland - Laplata, MD |
