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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Cell PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARY OF QUALIFICATIONSComputer literate: Office Administration Skills:Sharepoint Accounting/Billing Excellent Written & Communication Skills Google Drive Customer Service Exceptional Organizational Skills Microsoft Excel & Word Inventory Control Supervisory Adobe Acrobat Research Team PlayerType 60 WPM/Ten key by touch Reception Problem Solver WORK EXPERIENCEVirginia Mason Call Center Patient Access Specialist Bothell, WA February 2022 to Present Answer incoming requests and assist patients based on their needs. Schedule, cancel and reschedule patient appointments by assessing caller's specific needs through probing questions while maintaining patient confidentiality and simultaneously providing each caller with extraordinary and efficient customer service when accessing health care services at VMMC. Perform online scheduling requests on behalf of patient. Communicate efficiently and effectively with the clinical care team written or verbally, on behalf of the patient.Olive Garden Restaurant ServerLynnwood, WA October 2021 to February 2022 Placed drink orders. Informed guests on any meal specials. Placed proper food orders. Served food items. Properly handled payments at the end of each meal. Always kept the dining areas neat and tidy. Possessed the ability to stay calm and courteous to even the most disagreeable customer. Assisted fellow employee needs of any kind.CableCom Billing Verification ClerkBothell, WA January 2021 to October 2021 Reviewed Dailies submitted by projects for accuracy and completeness. Reviewed Employee Time Records as recorded on the dailies for accuracy, legibility and adherence with state wage and hour regulations. Entered production and time record data from Dailies into CMS software. Corresponded and coordinated activities within CMS Team and Project Office Staff to assure deadlines were met. Processed daily, weekly, and summary production reports from employees and contractors for input into the accounting/payroll systems. Provided administrative support by performing data entry duties, such as verifying data and preparing documents for input and printing, reconciling system data. Excellent organizational skills; able to communicate effectively in person and in writing. Proficient in the use of computers, office equipment, and office software. Transblue, General Contractors Account ManagerLynnwood, WA October 2019 to June 2020 Performed contractor pre-qualifications. Developed standard contract templates and maintained files. Completed change requests and contract modifications. Verified and processed contractor invoices Monitored insurance certificates (COI) & W-9; maintained files. Monitored contract quality; cost and performance. Prepared and issued expediting status reports. Performed other related duties/functions as assigned such as procurement from clients for requested services which included plumbing, electrical and other facility maintenance requests. Boeing/Future of Flight Visitor Relation Specialist Mukilteo, WA Contract May 2019 to June 2019 Assisted customers with online, phone and point of sale ticket transactions for tour and event offerings. Assisted in resolving tour scheduling conflicts and addressing customer concerns and complaints. Coordinated with other team members to conduct daily on time and budget business processes to support Future of Flight priorities. Served as ambassador for gallery exhibitions and demonstrated active visitor engagement as and enthusiasm for learning and sharing detailed information about products and aviation concepts. Other responsibilities included assisting visitors with lockers, briefing customers on tour restrictions and safety requirements. Interacted with internal and external customers. Jones Lang LaSalle Property AdministratorEverett, WA March 2018 to March 2019 Processed and coded all accounts payable invoices. Ensured invoices were paid on time and reviewed all past due invoices to ensure proper payment had been made. Researched and requested appropriate back up from vendor if necessary. Sent out rent statements to tenants. Provided lease administration services to the property to include but not limited to lease abstraction and lease file maintenance. Tracked and maintained Certificate of Insurance; was responsible for notifying tenants and vendors of expired COIs and COI requirements via letter. Generated contracts for services at the property per the direction and input of the General Manager. Completed assigned financial reporting tasks in support of client requirements. Handled any tenant issues regarding maintenance or service requests promptly, passed along urgent matters to General Manager, when appropriate. Answered phones and greeted customers. Other duties performed as assigned by the General Manager falling within the reasonable expectations of an administrative position at a real estate service office. Element Materials Technology Contract/Customer Care Specialist Bothell, Washington August 2017 to October 2017 Badged in clients to use laboratories to test new equipment such as ultrasound machines, radios, etc. Answered and directed incoming calls to appropriate staff members. Emailed quotes to clients for use of testing laboratories which consisted of using Microsoft Office Suite and other inter department program applications. Ordered and serviced lunches to clients and staff on daily basis Ordered and maintained office supplies and snacks for clients and office staff. Crystal Panes Window Cleaning Office ManagerSeattle, Washington December 2006 to April 2017 Answered and returned incoming customer phone calls regarding window and gutter cleaning needs. Scheduled window and gutter cleaning appointments for new and existing customers. Worked closely with owner and communicated with 10-15 subcontractors daily regarding field work locations, job descriptions, etc. Invoiced customers by mail, fax, and e-mail. Posted payments to customer accounts, compiled check payments for bank deposit. Was responsible for collection of payments from delinquent accounts, which includes sending repeat invoices, called customers to remind them of late bills; & finally sending to collections, if necessary. Reconciled accounts from subcontractors to ensure job completion and payments received. Called existing customers for window and gutter cleaning needs. City of Seattle, Seattle Public UtilitiesFinance Division, A/R, Transfer Station & Sundry Billing Accounting Technician III Seattle, Washington July 1994 to September 2007 Posted payments to both TSB & Sundry billing systems, processed cash transmittal vouchers for deposit. Printed, copied, and filed same. Performed multiple complex and responsible duties in support of TSB & Sundry Billing while working independently with little supervision. Processed several different and complex type invoices for all of Sundry Billing; prepared journal entries for proper coding changes; determined appropriate coding for intricate billing. Researched customer accounts for deposits, refunds, and related tasks; resolved system, billing and refund issues; maintained and updated accounts receivable records. Answered phone calls and assisted customers with account questions, complaints, and problems; printed, copied, filed, faxed and mailed invoices to customers. Created merge documents for refunds and collection forms to increase productivity and eliminate redundant work for Sundry and TSB employees; documented and trained co-workers on how to use the merge documents; assist co-workers on Windows XP program technical questions as needed; created billing procedures manual. Assisted in the Transfer Station Billing section with customer billing, opened and closed accounts. Answered TSB phone line to answer customer questions regarding their account or transfer station inquiries. Logged in daily downloads from the transfer stations; checked in and audited daily paperwork from the transfer station; sent letters to new customers opening an account with the transfer station. EDUCATIONGriffin Business College, Seattle, WashingtonCertificate in Office Administration/Legal Secretary, February 1992. |
