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Click here or scroll down to respond to this candidateCandidate's Name
Sr. Project Manager, BA, CSM, CSPOEnglewood, Fl. PHONE NUMBER AVAILABLE EMAIL AVAILABLESummaryHighly motivated Sr. Project Manager/Business Account Manager/ITSM and Remedy Manager/Certified Scrum Master and Product Owner with diverse experience within the IT Enterprise and Financial Industry. Skillset ranging from IT project management and client /account management, with the ability interact at the infrastructure/operational level through boardroom level. Experience in IT server farm, storage, network, application/middleware, and operational support project management. Client relations management and IT data center equipment and services migration. Supporting IT scope of new and existing server farm hardware, software and application implementation refreshes and migrations. storage, backup, and network infrastructure new and existing implementation, refresh and migrations. Support of OS provisioning, server patch maintenance, and application/middleware upgrades. New business pursuits and diversity in change, incident, service management process/toolsets and tool-set roll-out, training and implementation to the Service Delivery Organization. Adherence to ISO, ITIL, ITSM disciplines. ITSM change coordination / training facilitation.Areas of ExpertiseStrategic Project Planning and Execution Client/Internal Training and SupportCross-Departmental Collaboration Workflow ImprovementBusiness Acumen/Product Knowledge Relationship BuildingChange/Incident Management Service Now Business ManagementITSM BMC Remedy/Digital Workflow/Service Now/SNOWJira SharePoint AdminCore Competency AreaProject Management Agile/WaterfallAs Project Manager, Merge-Ryder main area of focus; CMDB Integration with Service Now.As Sr. Project Manager, BMO Harris/Bank of the West acquisition-conversion program with scope of 500+ bank branches and multiple data centers. Responsibilities of implementation of IBM Fabric Storage Network, HPE Array and Dell NAS Storage environment across multiple data centers. Vendor/Corporate real-estate implementation of network, data, wireless access.As Sr. Project Manager, planning and implementation and delivery of several client data center migrations into EDS-HP, including over 2000 servers, storage environments, and network infrastructures. Bank of America Corporate Trade Floor support and Global Wholesale Banking Group roles, multi-projects including Microsoft Office upgrade of 1800 users. Skype Implementation of 1800 users. Laptop refresh of 1800 users. Migration of application monitoring toolset across all Applications within Global Wholesale Banking Group. Data Transmission (Visa) migration to a new solution. Network Gateway upgrades. Server builds, software (NPT Not Permitted Technology) upgrades. Oracle upgrades.New business transformations and Implementations into HP, delivering by contractual deliverable date and ensuring profitable gain.Client decommissions, delivering by contracted deliverable date and ensuring profitable gain.Operating system upgrades, conversions, and application/middleware upgrades.Application implementations, conversions, migrations. Application project management and SDLC.System security, and access management compliance.ISO, ITIL, ITSM disciplines and compliance using Digital Workflow within Service Center, Remedy, Service Manager Service Now, JIRA, Smartsheet, MS Project, SharePoint, Agile.Server/System patch, and upgrade maintenance.Scheduling of system downtime for maintenance in compliance with the business unit(s) to support the least amount of business impact.Business Client and Account ManagementClient and internal account management at all organizational levels.Enterprise service delivery to a large high profile client base. Delivery of service within scope of contractual requirements, and ISO standardsCost model support, meeting client needs and requirements supplying service at the best cost and ensuring corporate profitability.ITSM (IT Service Management), BMC Remedy subject matter expert BOA Corporate Investments/Trade Floor.ITSM (IT Service Management)SNOW- Service NowITSM / Remedy Subject matter expert. ITIL Certified ITSM Change Coordinator.Facilitation of ITSM Training.Creation of ITSM documentation specific to organizational support needs.Representation of Change Control Change Advisory Board review.ExperienceMerge/Ryder Project Manager Essential Services (IT) (December 2023 May 2024 - Contract)Project Management and Support of Application Product and Vendor Support Teams Product Health Score Cards and CMDB Integration reconciliation with Service Now inventory management identify lower-level environments, update CMDB environments, applications and owners.BMO Harris Bank of the West Acquisition Conversion Program Sr. Project Manager Storage/Server Platform IBM Fabric and Corporate Real-Estate Vendor Partner Sr. Project Manager (June 2022 September 2023 - Contract)Scope of responsibilities include, support of the build out of the IBM Fabric Core/Edge Network, HPE Primera Storage Arrays and Dell NAS in multiple data center locations. A new infrastructure footprint implementation for capacity growth, in support of the incoming workload associated with the BMO/Bank of the West acquisition conversion and Go-Live.Additionally, oversight and Sr Project Manager of the Corporate Real-Estate partner supplying; BMO power, new equipment racks, data network, and wireless access points (WAPs) at 500+ branch locations.FIS: Fintech Sr. Project Manager, St. Petersburg, Fl. (August 2021 May 2022 Remote Contract)Scope of responsibilities include support of Human Centric BPM startup for the automation of Smart Forms for client project data intake from manual methods. The goal to reduce overhead, Discovery and Delivery costs for the LOBs, provide more efficiency and professionalism for the client experience. Supporting Sr. Project Manager role for the Discovery/Delivery Project leads, BSAs and the overall core team. Process and standards set-up and roll-out, to align with the PMO organization. Support of Jira access, Wiki/Confluence admin, SharePoint admin and access. Toolsets and standards assessment for Center of Practice (Decisions/Wavemaker). Supporting PM for Center of Practice (Technology) standardization of processes/tools and mapping of the proper tools. Weekly executive reporting. Project Management oversight for the HC BPM Portfolio.Senior Project Manager Automate Next Program Supporting project scope of automating, manual process/forms into OCR/ICR Optical Imaging (Hyperscience). Two client work streams, supporting Delivery, PMO procedure compliance, executive reporting.Cisco Systems supporting BOA, St. Petersburg, Fl. (April 2020 July 2020 - Remote Contract)Scope of responsibilities include support of both Cisco Project Manager and Bank of America ITSM/Change Release Manager. Responsibilities performed, which are supported across both Cisco and BOA networks and toolsets. Supporting DMZ Network project refreshing switches with 1000+ Applications in scope.Bank of America, Charlotte, North Carolina (July 2018 November 2019 Contract)Global Wholesale Banking Enterprise Technical Project ManagerScope of responsibilities include Technical Project Manager, Financial Services. Supporting fast paced, multiple projects delivery, reporting to Senior Leadership and to CIO partners. Scope of projects varies across technologies, Business Unit Application requirements. Supporting Data Transmission solution upgrade in support of Visa processing. Application monitoring tool set upgrade across all Applications within the organization. Supporting software (NPT Not Permitted Technology) upgrades. Support of server builds. Support of Network Gateway / Mule application upgrade.Bank of America, Charlotte, North Carolina (October 2016 March 2018; 15mos contract)Corporate Investments Trade Floor Support Project Manager and ITSM Change CoordinatorScope of responsibilities include Project Manager and ITSM Change Coordinator, supporting the Corporate Investments/Trade Floor Technical Support Team. Manage all Projects in support of 1800 users. Key project effort during tenure was the Microsoft Office 2013 Upgrade (1800 users). As ITSM/Remedy Change Coordinator, facilitated all Change Request in scope of the Support Team and Team training facilitator.EDS - HP, Charlotte, North Carolina (1998 January 2016) EDS - HP, Charlotte, North Carolina (1998 January 2016) Overall tenure at EDS/HPE HP acquired EDS in 2006. I remained with HPE until 2016, when at the time there was a large workforce reduction and off-shore migration of support. In 2016 I began contract employment.Business Infrastructure Enterprise Manager/Project Manager 2012 January 2016Account/ client relationship management. Oversight of new client transformations, server build projects and project managers. Onboarding client accounts to HP Standard server build process, onboarding of all support capability teams. Process workflow, tool-set rollout and training.Enterprise Project Manager New Business Transformation 2008 2012Migration of new logo business into EDS / HP data centers - implementation management of new solution designed and server builds, within compliance of data center standards. Scope = 2000+ server builds, hardware, software and application upgrade, migrations and implementations.Member of small team selected based on successful history.Implementation of new local automated toolset HP Torque, rolled out globally, supporting an optimized efficiency in client delivery of new and refreshed hardware server builds. Decreasing mean time to build drastically using Digital Workflow process within Remedy.Training and rollout of new toolset to enterprise support teams and to new and existing clients.Project Manager PMO (2006 - 2008)Server Build Project Manager TeamNew client transformation as the U.S. Midrange Wintel Tower Refresh PM, including consolidation, and migration to a centralized data center. Inventory, resource, and fiscal management per authorized capital expense approval. Change management within BMC Remedy.Status reporting per Enterprise Project Office & account standards. Additionally, the U.S. Storage and Cisco Network Fabric Hardware Refresh.Hardware Installations, refreshes, moves.Continued OS and application; Oracle, Peoplesoft, SAP, Windows, Linux, Unix /middleware refresh, migration, patch and upgrade maintenance, consolidation, and centralization of servers and Databases. along with coordination and mapping to other projects and dependencies in scope of the Client Infrastructure and requirements.Business Service Analyst Advanced (2000 2006)Business Services Account/Client Support Account ManagementRepresenting the Client Support Group in latest sales pursuits, add on business, client relations. Change/Incident Management.Client single point of contact.Facilitate the costing process for add-on business to the existing cost model, metrics reporting, change control, business integration / qualification reviews.Maintain client relationship in scope of all contractual requirements. Function as the main point of contact for the end client CIO and technical team in project management, new business, add-on business, and supporting change and incident management.Manage and facilitate projects relating to mainframe and midrange O/S and application upgrades /migrations, build-outs. and server addition, moves, and change, new tool sets, standardization efforts.Ensure profitable growth, ensure financial deliverables are achieved, and ensure seamless delivery and service excellence.Senior Computer Operator 1998 - 2000Monitor and maintain mainframe daily operations in the TPF complex for the Airline Transportation Division.EducationNIAGARA COUNTY COMMUNITY COLLEGE Sanborn, NY, USAMusic Performance / Education Associate of Arts DegreeCertifications ITIL Foundations certified, PMI Member, Certified Scrum Master, Certified Scrum Product Owner |
