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Click here or scroll down to respond to this candidateCandidate's Name
ADDRESS: Street Address PHONE: PHONE NUMBER AVAILABLE EMAIL: EMAIL AVAILABLEFAIRFAX COUNTYEXECUTIVE ADMINISTRATIVE PROFESSIONALCUSTOMER SERVICE COMMUNICATION COLLABORATION SUPPORT ORGANIZATIONGOAL: To continuously improve and advance my knowledge in an organization that will utilize my management and administrative skills for mutually beneficial growth and success.HIGHLIGHTS: Team player with 12+ years of customer service and excellent written and verbal communication skills with an eye for detail. Proactive and organized self-starter with a can do attitude and extremely productive in a high volume, high stress environment.PROFESSIONAL EXPERIENCEMercedes Benz of Arlington Arlington, VA July 2011 PresentInventory Retail Sales ManagerPerforms administrative duties for executive management. Works closely alongside factory ordering team in Germany to customize factory builds for customers and spec vehicles out with studied market adjustments to meet demand. Support the sales team in closing/finalizing car deals. Responsibilities include ordering vehicles, executing dealer trades, booking off-site and on-site trainings, and making travel arrangements. Includes data entry while checking in vehicles from the port. Arranging transportation for dealer trades and carriers in the local area. Organizing marketing events and salon shows for new model launches for the store. Ensure sales staff upholds educational certification in product knowledge. Works directly with distribution/allocation logistics at Baltimore, MD VPC. Formulating commission reports for sales staff. Most importantly, ensure customer needs are being met in the best possible way in order to build rapport and loyalty to the brand.ROSENTHAL, AUDI ARLINGTON Arlington, VA May 2018 February 2019Accounting/FinanceAudit deals, audit compliance paperwork, assist the finance department with funding delays and approvals, book enterprise loaner fleet deals, balancing the books, overflow for finance department (worked finance shift every other Sunday closing customer deals)Gaylord National Resort & Convention Center National Harbor, MD August 2009 July 2011Lead Concierge, Leadership Trainer (post college entry level Hospitality position)Uphold gracious front desk procedures in the booking and handling of customers. Overseeing the duties of the front desk. Control ongoing service and product margin analysis to ensure profitability. Attending weekly operational and departmental meetings within the hotel. Responsible for meeting with convention planners and clients to coordinate large group bookings. Making schedule for front desk and host employees. Train newly hired employees. Maintain fresh, effective programs to consistently retain and grow customer base.EDUCATION, INVOLVEMENTS, & HONORSEDUCATION: Virginia Tech University, Business Degree in Hospitality Tourism Management, Graduated in 2009Cumulative College GPA 3.8 / 4.0 - - Deans List, 2005 2009 - - Graduated with Honors, CUM LAUDEINVOLVEMENTS: Alpha Kappa Psi Business Fraternity, 2006 2009 Student Government Association, 2006-2009 Hospitality Management Association (HMA), 2008-2009 The Big Event Logistics and Expansion Committee, 2007-08Eta Sigma Delta, HTM Fraternity, 2007-2009 Michael E. Hurst Student Forum, Spring 2008 Business Leadership Development Conference, 2006HONORS: Lincoln Lane Scholarship Award, 2005, 2006, 2007, 2008 Mike Green Scholarship Award, 2005 The Pamplin School of Business Junior Merit Award, 2007 J. Willard & Alice S. Marriott Foundation Endowed Scholarship Award, 2007 Geico Scholarship Award, December 2007** Notary Public for the Commonwealth of Virginia until 5/31/2027 Reg # 7817035 (current)REFERENCESMark Zetlin, New Car General Sales Manager (Current Manager) Phone: (301) 580-2288Frank Azimi Former Colleague (Mercedes Benz of Arlington) phone: PHONE NUMBER AVAILABLEAlvin Daniels Current Colleague Mercedes Benz of Arlington PHONE NUMBER AVAILABLE** more available on request ** |
