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Henderson, CO Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEHealthcare professionalCase Management / High-level Customer Service / Nursing / Administrative FunctionsCompassionate and dedicated professional with excellent educational credentials and hands-on experience in various healthcare and academic settings. Aspiring to leverage a broad spectrum of knowledge and internship experience to secure a remote/ county position with a keen focus on care management, administration, Customer Service, and social service. Adept at communicating with physicians, case managers, children, patients, and family members, training new staff, and encouraging teamwork to facilitate in-personal care. Proven ability to stay calm and intervene during crises while supporting court programs, foster care, and CASA cases.Key Skills HighlightsHealth Administration & Case PlanningCritical Thinking/Personalized InterventionsTherapeutic Communication/Compassionate Patient CareConflict Resolution, Leadership SkillsSocial/ Human Service ExpertisePatient/Family Advocacy & SupportChilds Safety & Well-beingMultilingual: English, Chizigula, & SwahiliProfessional ExperiencePam Health Rehab HospitalCertified Nursing Assistant Nov 2023 PresentProvide well-rounded nursing support and care to diverse patient populations as a certified nursing assistant.Facilitate patients with ambulation and transfers, admissions, discharges, and personal care while scheduling patient meetings.Key Accomplishments:Obtained a PAM Patient Satisfaction Award submitted by patients.Maintained patient safety and quality of care needs through close collaboration with medical doctors, case management, and respiratory and physical/occupational therapists.Improved clinical efficiency and performance by rendering impeccable training to new hires.Shiftkey, LLCCertified Nursing Assistant Mar 2022 PresentAssist nurses and other medical staff by providing comprehensive patient care in a variety of healthcare facilities, such as long-term care, nursing homes, acute care, rehabilitation centers, and hospitals.Provide full assistance to patients with activities of daily living, such as dressing, transferring, feeding, bathing, and exercising.Key Accomplishment:Achieved a high rating score submitted by facilities for a good work ethic.Smith AgencyFoster Care Case Manager Mar 2023 Jun 2023Played an integral role as a foster care case manager, providing case management services for all assigned children.Communicated with foster parents to deliver a safe and stable environment that secured the well-being of foster children placed in home and advocacy.Key Accomplishment:Received several training, including home studies, QMAP, and mandatory reporter training.Medical SolutionsTravel Certified Nursing Assistant Aug 2022 Jan 2023Provided wide-ranging nursing assistance across nursing homes and long-term care facilities to improve patient outcomes in different states as a travel-certified nursing assistant.Recorded patients' vital signs, such as height, weight, temperature, blood pressure, pulse, and respiration.Internship ExperienceCASA of Larimer County (Internship)CASA Volunteer Aug 2021 May 2022Served as a CASA volunteer, taking notes in family court for dependency and neglect hearings, including CASA cases.Assumed full administrative responsibility for updating the CASA database regarding future hearings and projects.Key Accomplishments:Obtained various training, including a mandatory reporter training certificate and a sworn CASA volunteer.Ensured the health, safety, and welfare of children by supervising visits between parents and children at the Family Connection program and providing advocacy for abused and neglected children.Partners Mentoring Youth (Internship) Fort Collins, COIntern Aug 2019 May 2020Allocated two cases involving elementary school girls for academic support and positive adult friendship.Delivered appropriate reports of notable progress and involvement while supporting good relations with youth.Front Range Community College Fort Collins, COAdmissions Outreach Specialist Aug 2016 May 2019Responded to any questions via phone and direct communication at the call center, notified students of enrollment requirements, and delivered campus tours at the college as an Admissions Outreach Specialist.Additional ExperienceCertified Nursing Assistant Nursing PRN Healthcare Fort Collins, CO 2021 2022Certified Nursing Assistant Rehabilitation & Nursing Center of the Rockies Fort Collins, CO 2019 2021Flower Designer Palmer Flowers Fort Collins, CO 2017 2019Co-Founder of Growing Colorado kids Denver, CO 2009-2012Education & CredentialsBachelors Degree in Social Work Colorado State University Fort Collins, CO 2022Associate of Arts Degree in General Studies Front Range Community College Fort Collins, CO 2019CERTIFICATIONSAmerican Heart Association CPR certification, Expire 3/2026Certified Nursing Assistant (CNA) License, Expire 1/2025CASA (Court Appointed Special Advocate) volunteer training program, Aug 2019Floral Designer Certification, May 2017AWARDS:KUSA Channel 9 9 Kids Who Care Award, Mar 2011, Denver, CO |