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Click here or scroll down to respond to this candidateCandidate's Name
PROFESSIONAL With a team-oriented mentality and a commitment to customer satisfaction, business goals,SUMMARY and sales excellence, I am efficient, driven and, organized. My friendly and reliable personality guides me to deliver excellent customer service and workplace focus.SKILLSRetail salesCash handling and managementStocking and replenishingRetail store supportPositive and friendlyKey holder experienceRetail merchandising experiencePeople-orientedQuick learnerMotivated team playerProduct RestockingCash HandlingCash Register OperationPOS SystemsCustomer AssistanceCustomer ServiceWORK HISTORYRETAIL SALE ASSOCIATEOPTIMUM 02/2024-PresentHelped cable and internet customers set up new service or upgrade their servicesUpscale company productsProcess customer paymentsHelp with customers inquiries and issues with their accountsProcess mobile salesGive customers prices and explain the advantages about upgrading their services based on their needs and wantsCASHIER(TEMP) 10/2023 to 01/2024Hobby Lobby, Tyler, MNMaintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.Processed refunds and exchanges in accordance with company policy.Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.Set up new sales displays each week with freshCollaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.Enhanced customer satisfaction by providing efficient and accurate cash transactions.Streamlined checkout process for increased efficiency and reduced waiting times.Greeted customers entering store and responded promptly to customer needs.Operated cash register for cash, check, and credit card transactions with excellent accuracylevelsCUSTOMER EXPERIENCE MANAGER 12/2017 to 10/2023Victoria's Secret & PINK by Victoria's Secret, Tyler, TXKept up to date on store policies regarding payments, returns, and exchanges in order to provide each customer with prompt and accurate serviceTrained new employees in procedures and policies in order to improve team performance each quarterWas in charge of the store's opening duties, which included counting cash drawers and inspecting all equipment for proper operationDeveloped and maintained strong working relationships with my peers and upper managementMaintained visually appealing and effective displays for the entire storeTAX PREPARER 10/2017 to 03/2018H&R Block,Tyler, TXSupplied detailed tax documentation needed to submit accurate corporate and individual returns.Finalized and processed paperwork with local, state and federal government authorities.Responded to state and federal tax notices by preparing written responses or tax return amendments.Produced US and state income and estate tax returns for individuals.Prepared estimated and deferred tax calculations on monthly basis to forecast cash flows.Assisted individual clients with filling out tax forms and electronically filing tax returns.Applied federal and state government regulations to prepare accurate and compliant tax returns for clients in multiple types of Industries.SHIFT LEAD 12/2011 to 06/2013Chick-fil-A, Tyler, TXEnsured that employees were productive and on task in order to meet business and customer needsMaintained a safe working environment by following safety procedures, policies, and regulationsKept work areas clean, organized, and safe to promote efficiency and team safetyFinished the store's opening and closing procedures, which included setting up registers and checking inventory.CLAIMS ANALYST 07/2014 to 08/2016Centene, Tyler, TXReduced claims processing time by implementing efficient analytical techniques and strategies.Enhanced customer satisfaction by resolving complex claims issues in a timely manner.Streamlined workflow processes for improved efficiency and reduced claim resolution times.Collaborated with cross-functional teams to develop best practices for claim handling procedures.RETAIL ASSOCIATE 10/2009 to 08/2010C R Scrubs Tyler, TXUsed the POS register system to process information and merchandiseSet goals to achieve complete customer satisfaction, which included tracking down hard-to-find merchandise in a variety of locationsHandled cash, counted change, and stored coupons to keep the cash register balanced and organizedUsed a consultative sales approach to understand customer needs and make relevant recommendationsOrganized the racks and shelves to keep the store looking niceGreeted customers, assisted them in finding merchandise, and made recommendationsEDUCATION Tyler Junior College, Tyler, TXAssociate of Applied Science, Medical Office Management, 01/2013 |
