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Click here or scroll down to respond to this candidateCandidate's Name (ROB)Street Address Whitetail WayCaddo Mills, Texas Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEFocused professional with experience in network operations, ROADM design, equipment ordering, and component / circuit testing. If you need a NOC expert, Im your man. Ambitious with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. CCNA in progress.EXPERIENCE:Current: USPS rural route carrier Lavon, TX April 2024 ..Randstad Technologies for Verizon, Richardson, TX: Detail EngineerAugust 2019 April 2023 (REMOTE) Contract expiredDetail engineer for Central office installationDesign, engineer, and order Central Office equipmentCisco Roadm NCS2015, NCS4016, T5 transponder shelves, NCS540Ciena Roadm 6500 T seriesDeveloped exceptional specification sheets for each project in the Central OfficesExceptional quick messaging using Slack, Teams, Google chat, Zoom, Telegram, etc..Frontier Communications, Allen, TX, Jan 2010 Aug 2019IMT -Incident Management ExpertTransport Network Operations Center (NOC) (2017-2019)(Data Center)(Former Verizon network)Check in and check out maintenance window change managements.Monitor and manage outage conference bridges inside the Data CenterUpdate and restore major service interruptions. (MSI)Assist field techs and Central office engineers with transport related trouble tickets.File FCC outage and simplex reports.Quick and fast Incident management skills-DSO, T-1, T-3, OC-x-DWDM, etc.Assist in level 3 simplex and outage conference bridges.Report and document simplex conditions and outages to FCC.Assist in calls from other Data Center and NOCs in circuit related issues. (id: NPC)Assist in tier 2 escalated issuesAccess various technologies for expert level troubleshooting:Fujitsu EquipmentFLM PHONE NUMBER AVAILABLE, etc.)Flashwave (4100, 4300, 4500, 9500)Nortel EquipmentAccess Nodes (OC-3, to OC-12)Classic (OC-3, OC12, OC-48, OC192)Optera (3300, 3400, 3500)Optera 5200 (DWDM)Tellabs 7194, 5500Lucent FT2000, DMX,Ciena OL2500Infinera DWDMOther various technologiesVerizon, Irving, TX, Jan 2004- Jan 2010Building Automation Systems (BAS) SpecialistSupport NOC and field operations on a 7 X 24 basis to monitor and control Verizon building alarm conditions via Andover Controls: HVAC, security, fire, and fuel systems.Interrogate BAS and correct remotely as applicable thereby saving unnecessary costly dispatches.Troubleshoot BAS generated alarms dispatching building technicians only when condition of building requires immediate attention.Efficient in the proper use of automated ticketing system, CRESS-PM, SITES, and other related software, including company intranet, and internet for research purposes, LOTUS NOTES for email communications, and CROSSTALK for remote system interrogation.Ensure dispatched work requests contain Essential Elements of Information (EEI) necessary for field personnel to prioritize their efforts according to the actual severity of the alarm conditions rather than the criticality of the facility.Perform acceptance procedures (alarm testing) for new installs.Perform managerial projects to ensure all BAS are in compliance with EPA and other governmental entities.Scientific Sales Company, Plano, TX, Sept 2002- Sept 2003Account ExecutiveRepresented 18+ manufacturers of high-tech electronic equipment.Routinely traveled to customer facilities for sales/consultative meetings with design engineers and company officers.Multiple high commission existing and new accounts (Lockheed Martin, Lowrance Electronics, Abbott Labs, etc) managed using ACT database and MS Outlook.Extensive research using internet, manufacturing guides, and selective other sources for prospective customers in assigned territory (Oklahoma, North Texas, South Texas).PC usage included all Microsoft NT applications for sales presentations (PowerPoint), and forecasts (Excel).XO Communications, Plano, TX, June 1999- June 2002Network Operations TechnicianMonitored and maintained 35+ major US markets, fiber and switching networks in continental U.S.Monitored Critical, Major, and Minor alarms for all Network nodes.Operating system Windows NT allowed remote logins using Telnet, NETCOOL (alarm monitoring), EASTLAND, and REMEDY (TTS) for trouble tickets.Lotus Notes and Microsoft Outlook used for email communications.Proactively identified network problems while performing nightly maintenance and performed tier 1 equipment repair.Responsible for coordinating outage and Method of Procedures (MOP) conference calls involving all necessary parties including Tier 2, on site technicians and managers, equipment vendors, and all other pertinent managers, via outage reports.GTE / Verizon DALLAS/FORT WORTH AIRPORT, June 1997- June 1999Monitor and Control Technician in the Network Operations CenterMaintained various E911 platforms and Vidar switches.Responsible for identifying outages and potential outages.Created trouble tickets and followed problems through until resolution.Coordinated outage procedures involving local technicians, equipment vendors, and pertinent managers.Coordinated Method of Procedure (MOP) equipment updates.United Parcel Service, South Charleston, WV, Mar 1990- July 1996Preload SupervisorResponsible for training and tracking new employees (loaders) including hazardous material procedures.Conducted weekly, monthly, and annual employee performance reviews.Responsible for upload of all packages (100k to 150k) in assigned territory (South Charleston) by trained loaders using proper UPS safety techniques.Responsible for dispatch of 20+ package delivery cars.Coordinated with driver supervisors and drivers on all dispatched vehicles for correct territorial deliveries.Maintained daily, weekly, monthly, and yearly driver dispatch logs.Management By Commitment certified.EDUCATION:National Institute of Technology, 1990-1991, Cross Lanes, WVSpecialized Associate of Electronics Engineering TechnologyAttended WV Tech and WV State majoring in Electronics Technology1985 Electronics Technician Diploma from Elkins Institute, Dallas, TX1984 High School Diploma from Hobbs High School, Hobbs, NM.TRAINING CERTIFICATES:Nortel Certificates of trainingDMS Supernode System Maintenance: Basic Platform (Hands on)DMS Supernode Systems Advanced Hardware MaintenanceDMS Supernode Family DIRP/AMA Maintenance (0453)DMS Transport node OC-12 TBM Ring NE and OC-48 BLSR NE OAM&PReunion Wireless Network Technical OverviewOptera 3500 OAM&PUnisys Pulsepoint certificates of training:Call controller and Informal 3110Triton wireless certificates of trainingInvisible fiber unit network management and Network troubleshootingCiena Multiwave Core Director Overview (OC192)Sonus Softswitch OverviewMILITARY SERVICE:Honorable Discharge from Active Duty, 1986- 1990 USARMYFt. Bragg, NC, July 1986- Dec 1987504 PIR Cco Weapons section 60/81 mm mortarCamp Hovey, S. Korea, Jan 1988- Jan 19892nd INF HHC heavy mortar platoon (FDC)Ft. Knox, KY, Jan 1989- Jan 1990HHC 1/10 CAV 4.2 mortar platoonHonorable Discharge from Army National Guard, 1990-1997West Virginia ARNG 1990-1996Texas ARNG 1996-1997HELD SECRET SECURITY CLEARANCESublime Degree of a Master Mason 5/04REFERENCES AVAILABLE UPON REQUEST |
