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Click here or scroll down to respond to this candidateWillingboro, New JerseyEmail: EMAIL AVAILABLEPh: PHONE NUMBER AVAILABLECandidate's Name
BUSINESS & OPERATIONAL PROFESSIONALPROFESSIONAL SUMMARYBusiness & Operational professional with 10+ years of multi-industry experience and a knack for cross-departmental collaboration. Proficient in Microsoft Office 365, SharePoint, Adobe CS. A proven track record in legal assistance, HR analysis, and operations contracting. Known for exceptional design and analytical abilities, and the capacity to implement innovative solutions like new applicant tracking systems and workflow processes.EDUCATIONBachelor of Business Administration (HRM) - Strayer University, Cherry Hill, New Jersey (2010)Associates of Science (AS, Computer Science) - Gibbs College of New York, NY, New York (2003)CompetenciesSoftware TrainingData AnalysisProject ManagementPivot ChartsDesign TypographyImplement new information Systems (iCIMS, Replicon and Act Trials)Marketing & Graphic DesignSOP Design & Process MappingFreelance Website DesignerTechnology SoftwareACT Trials (Clinical Trial Software)Replicon (HR Software)iCIMSAdobe CC Suite-Adobe Illustrator *advance level-Adobe Photoshop *advance levelSharePoint *advance levelMS ProjectMedStaff (HR Software)DreamweaverMicrosoft Office 365 *advance levelMarketoWordPressPROFESSIONAL EXPERIENCENJ Housing Mortgage and Finance Agency, Trenton, NJ March 2024 PresentResale Assistant; Housing Affordable Services (HAS) DepartmentAssist and coordinate day-to-day administrative and clerical duties.Organized and maintain HAS Central filing room.Managed and maintained the HAS digital database system; utilizing (Access)Maintained H:Drive electronic filing system and inter-office communication.Coordinate and processed Resales, New sales and Rental pre-applications for affordable housing.Process Home Equity Loan requests.Typed letter response correspondence to applicants and existing customers.Created new and existing SOPs and process maps.Review and assign pre-applications to the perspective HAS department property specialists.Enhanced client relations through efficient and precise telephonic support of inbound calls.Educational Testing Services (ETS), Princeton, NJ October 2016 February 2024SharePoint Design Administrator; Marketing DepartmentProvided exceptional customer support B2C located overseas.Enhance the Marketing Departments critical business applications through best practices.Provided and coordinated to marketing and communications for other departments such as HiSet, GRE, Praxis, Workforce)Responsible for configuration, customization, marketing design, and ongoing maintenance of SharePoint intranet website.Managed the day-to-day analytical reporting and forecasting for SharePoint enterprise collaboration application for both TOEIC / TOEFL (language proficiency tests).Coordinate B2B/B2C email news articles and social media marking campaigns through SharePoint, Marketo and LinkedIn.Extract data from SharePoint library, iCIMS and OneDrive, produced analytical data reports, on marketing customer usage.Coordinate digital marketing strategies to achieve consumer traction for higher sales.Designed and maintained departments photography marketing graphics.Guide and assist the Strategic Marketing team and Global user groups on issues related to the design, development, of the TOEIC and TOEFL marketing test materials such as online training material, brochures, and video presentations utilizing MS 365 and MS Teams.Design and manage business application, produce, and execute all reporting analytics, ensure that applications meet business requirements and systems goals, fulfill end-user requirements.Design and maintain SharePoint pages. Assign and remove SharePoint page permissions for end-users both in-house employees and external clients oversees as needed. Work with department managers to build and update marketing materials critical to the brand. Proofread written and graphic communications.Additional software used, Excel, MS Project, Visio, PowerPoint, Marketo, Google Analytics, Adobe Photoshop, Adobe Illustrator, InDesign and Office 365.Educational Testing Services (ETS) November 2013 May 2015SharePoint Administrator (Office of Quality)Provided project management support for the Office of Quality department for the following including special projects for other teams as needed: Support the coordination, planning, and scheduling of new or existing programs utilizing SharePoint.Managed and Update department process maps and SOPs (Standard Operation Procedures) to current revised state laws and company policies and procedures.Triaged and troubleshoot issues with SharePoint system. Managed permission access for SharePoint.Support contract resource logistics planning that would include working with many departmental organizations to ensure continuity of operations. Support resource analysis (level of effort) of application development projects.Support proposal preparation as well as assessment of development progress against established plans and parameters for grades (K-12).Support the formulation and recommendations for corrective action measures such as process/program revisions and improvements, manpower adjustments, and work requirements, utilizing Lean Six Sigma, Visio, Excel and MS Project/ Gantt Charts.Special Project Assignment: Redesign call center tracking system STAR Tracker, for ETS Call Center department based in California. Worked independently remotely from New Jersey office. Redesigned call center system behind the scene around the clock while original tracking system in use. Managed project from start to completion (Go-Live). Produced and managed training sessions for department management and staff; created existing new workflow process map; beneficial to the ETS CA headquarters for ongoing training of new hires utilizing Visio.Freedom Mortgage Corporation, Mt. Laurel, NJ December 2012 November 2013HR Analyst / Corporate RecruiterPerform HR recruitment for corporate level for 9 different offices. Manage workflow of candidates through the recruitment process, from conducting interviews to on-boarding for underwriters, loan officers, and information technology professional.Sub-functions of my responsibilities involve performance testing and special projects as needed.Service as liaison between the information technology departments to ensure the integrity of our human resource systems is accommodating to current HR needs. Not limited to maintaining confidential data to make critical organizational decisions.Special project Assignment: Implemented new applicant tracking system (iCIMS), worked with BA and Software Company from kickoff to project completion (Go-Live).Produced and managed training sessions for all departments; tasked with creating existing and new workflow process beneficial to the HR department using Visio.Created new job requisitions, submit request for job offers, and closed candidates in iCIMS. Created data extract reports and maintained application database.Emerson Personnel Group, Cherry Hill, NJ September 2006 August 2011HR Administrative Consultant (Clients supported- Actelion Clinical Research, Kennedy Memorial Hospital, Lourdes Medical Center of Burlington County Hospital)Actelion Clinical Research, Cherry Hill, NJClinical Research Associate (October 2008 July 2010)Establish, monitor and finalize progress of clinical studies conducted at clinical sites, ensure clinical trials are conducted, recorded, and reported in accordance with the protocol, standard operating procedures, ICH-GCP, and all applicable regulatory requirements.Maintained patient demographics and clinical measurables. Collaborated with investigator and project manager on final trial reports.Processed, tracked, and managed Grant Contracts and financial investments for all clinical studies in excess of 10,000k.Special project Assignment: Project managed 3 new clinical trial tracking system, from Kickoff to Go-Live date (ACTrials, Replicon, and GOA Academy. Provided training for all employees both in the USA and Switzerland offices.Kennedy Memorial Hospital, Cherry Hill, NJAdministrative Assistant (January 2008 June 2008)Assisted with directing clinical operations. Assisted with scheduling and staffing. Assisted in conducting performance evaluations, employee feedback. Established and enforced departmental policies and procedures for clinic and hospital.Assisted Nurse Manager with administrative records and budgets.Representative hospital for meetings and seminars. Assisted in processing personnel activities and file maintenance for Nursing Department.Tracked staff training certifications. Prepared and maintained Nursing Department staffing reports.Lourdes Medical Center of Burlington County Hospital, Willingboro, NJMedical Staff Coordinator (September 2006 August 2007)Ensured staff had proper credentials to work in medical position. Managed operations of medical staff services in accordance with established guidelines, policies and regulatory compliance with the state and federal laws regarding accreditation standards.Reviewed and maintained credentials, licenses, and continuing education units of staff to ensure appropriate qualification of medical staff.Arranged accommodations for medical staff meetings per each medical department, and as directed by the department chief. Provided pertinent information to medical staff and maintained staff meeting minutes. Prepared the Continued Medical Education (CME) lecture presentations, and submitted credits obtained by the attendees to the American Board of Exams for credits to maintain medical licensure.Prepared budget and developed objectives for medical staff department. Provided orientation to medical staff on policies and bylaws of facility. Obtained information for malpractice insurance and licensure for the medical staff. Coordinated logistics of medical students/residents during rotations.Law Office of Nancy E. Whatley Griffin (Family Law), Mt. Holly, NJ August 2007 October 2008Legal Assistant (Short-Term fill-in for Medical Leave)Assisted with case proceedings. Researched cases, investigated facts related to current cases and prepared legal documents, to include, wills, contracts, appeals, closings, etc. Provided suggestions related to current proceedings.Reviewed case records, gathered necessary data for updating case progress. Monitored legal volumes and ensured law library was up to date.Prepared yearly audit letters and annual and quarterly reports. Attended will executions, real estate closings, depositions and some court trials. Performed legal research and prepared subsequent reports.Aetna, Inc., New York, NY March 1999 April 2002Administrative AssistantProvided administrative support to sales team (5 Sales Reps) responsible for Medicare products & marketing commercial materials. Performed coordination, oversight and administrative contact for external and internal affairs of new and existing members. Managed calendar appointments, scheduled travel arraignments, typed email correspondence, designed PowerPoint presentations for sales events.Coordinated the delivery of marketing materials to sales events of 200 to 500 guest, created general correspondence, retrieved up to date medical rates; prepared proposals utilizing proprietary software (MedSaff). Prepared, reconciled and maintained monthly expense reports, created analytical reports via excel. |
