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Click here or scroll down to respond to this candidateCandidate's Name , Jr.PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLEHardware, Software, Firmware and System Quality/Solutions/Support Engineer Lead/Manager Engineer with extensive experience in hardware/software/firmware testing, scripting, automation and data management. Career encompasses more than thirty years in many areas, including general management, pre-sales, strategic planning, information technology, system administration, customer solutions and quality assurance and people management. AREAS OF EXPERTISEGeneral BusinessCertified Scrum Master (Expired)PresentationsProject ManagementCustomer RelationsVendor RelationsSupervisor/ManagerTeam BuildingEmployee DevelopmentGoal SettingTechnicalLab/Datacenter LayoutHardware TroubleshootingSoftware TroubleshootingSystem AdministrationLab/Datacenter LayoutTest Plans/Case DevelopmentVirtualizationSoftware Defined StorageCapacity PlanningSoftwarePowershellBASHPythonLinux / UNIXWindowsMac OS XJiraTestRailVMWare ESX / FusionVirtualBoxHyper-VKVMPROFESSIONAL EXPERIENCESunpowerPrincipal Firmware QA Engineer / People Manager February 2023 April 2024 Promoted and expanded responsibilities. Worked closely with VP, Fleet Support, Customer Support and other Dev and QA teams. Managed a team of six direct report, QA Engineers consisting of contractors and one FTE spanning three countries and three contract agencies. Wrote performance plans and reviews. Promoted the FTE to Engineer II. Ensured that QA Team members received recognition for the work done. Previously QA was often thought of as a roadblock instead of the final gatekeepers before customers received the product. Pushed through promotion for team member Participated in Product Release Review Board meetings to determine if firmware and customized scripts were ready for each stage of the release process. Implemented changes in the way Fleet Scripts were written and deployed to increase quality of the product Worked with Storage QA Manager to start merging Storage and Platform automation infrastructures Designed QA Lab testbeds to increase test coverage Optimized test suites to improve coverage and reduce testing redundancy Debugged customized scripts and worked with Dev team to enhance customized scripts before deployment Mentored junior member of the team in Linux/BASH scripting by working with the member to create a script to create a debug package to gather system configuration information, log files and system image to give to the Dev team when reporting bugs. Script is used by Field, Storage and Platform. The script is now a feature of the FW releases. Worked with Distinguished Dev Architect to reduce complexity in code and increase the ability to debug the codeSunpowerSW/FW QA Eng IV December 2021 February 2023Member of small QA team testing firmware for PVS (PhotoVoltaic Supervisor) that monitors and controls energy production for rooftop solar installations. Mentored more junior members of the FW QA team to improve test methodologies Working with other QA and Dev Team members we discovered errors in the board design of one product. Worked with the Hardware Team to implement fixes. Wrote and executed test cases to verify functionality of new and existing features of the firmware. Developed new test cases and suites in compressed schedules to test new hardware variants needed by supply chain constraints. Mentored others in Linux skills to improve effectiveness of team members when testing and debugging. Worked with more junior team members to improve test cases to increase ease of use and make test cases more easily automatable. Worked very closely with the Development Team to test new features of both hardware and software.JabilDevelopment Engineer in Test IV June 2020 November 2021 Member of mid-sized, very agile group supporting multiple manufacturing sites and regulatory requirement testing. Project Lead for server efficiency testing to meet EU Lot9 criteria. Tested custom servers for compliance with EU Lot 9 power requirements using SERT from SPEC. Team Member for expanded regulatory testing. Testing includes EMI and Safety for custom built, high performance servers. Worked with lab manager to implement more ESD protocols Quality Assurance for next generation testing framework Created rapid turnaround tester using Raspberry Pi and Python for customer to test and re-use parts from decommissioned equipment due to supply shortages. Kapsch TrafficCom (contract through Source 360)System Integration Engineer January 2020 February 2020 Quality Assurance for full system integration for toll road back office. Review existing test cases for accuracy Write new test cases Participate in final test dry run before presentation to customer Independent ConsultingConsultant April 2019 January 2020Independent consultant for various one-off jobs and stealth mode start-ups BIOS QA methodology and staffing Large scale storage QA methodology Server BMC QA methodologyAMD (contract through Xpeerant), Austin, TXFirmware Test Engineer June 2018 April 2019Tested new BIOS for not-yet-released AMD server microprocessors on prototype system boards. Sony Optical Archive, Round Rock, TXSenior SQA Engineer June 2017 March 2018Tested Everspan optical archive product and unified management interface. Built and maintained test network and server infrastructure. Worked with customer/partner to design and implement compute servers for proof of concept and performance testing. Member of team that trained service partner in Everspan maintainance. Built and administered VMWare ESX and Fusion, Microsoft Hyper-V, and Linux KVM virtualized environments for QA test, performance and customer acceptance testing. Nexenta, Santa Clara, CA (Remote)Senior Storage Quality Assurance Engineer February 2014 January 2017 Software quality assurance for NexentaStor product. Interfaced with partners, Customer Support and Development on characterization, performance and set up of NexentaStor. Worked remotely as part of a team of QA, Development, Support and Sales/Marketing based in several countries. Built and maintained physical and virtualiz test infrastructure for team. Teamed up with sales and support to verify that steps in customer Proof of Concepts are tested before deployment. Built infrastructure for testing using VMWare ESX and Fusion, Hyper-V, VirtualBox, and physical hardware, including multiple NexentaStor servers, Windows and Linux clients, Windows and Linux servers and Windows Active Directory Domain Controllers.. Utilized Load Dynamix TDE and Enterprise, both physical and virtual (VMWare), to test NexentaStor functionality and provide heavy loads for testing. Interfaced between partner test organization and Nexenta. Explored load/performance characteristics to help partners understand how to most effectively utilize NexentaStor. Developed scripts to put variable SMB and NFS loads on NexentaStor servers to supplement work with LDX and smbtorture.Dell, Round Rock, TXStorage Development Senior Engineer September 2011 February 2014 Lead for team of up to five contractors and full-time employees in quality assurance for three Dell PowerVault products. Wrote test plans and cases for current and upcoming products. Participated in Core Team meetings. Worked with Customer Support to train their team members on new software while they helped with the QA effort, including giving feedback directly to the Development Team based on customer feedback. Member of Matador (PowerVault DL2x00) core team. Interfaced with third party software vendors.Cisco, Austin, TXEngineer IV Software QA August 2010 August 2011Tested Cisco Intrusion Prevention Systems (IPS). Worked with team to improve test case coverage. Participated in multi-functional Armadillo Team (Texas version of Tiger Team) to solve customer issues.Dell (contract through Adecco), Round Rock, TXFirmware Test and Development Engineer June 2009 March 2010 Build Verification test of iDRAC (integrated Dell Remote Access Controller) for Dell blade centers. Worked with other contractors to improve test and feedback process. Crossroads Systems, Austin, TXSr. Software Test Engineer June 2007 June 2009Responsible for testing Virtual Tape Server (VTS) software and hardware. VTS is a Linux-based application allows a server with large amounts of attached storage to appear to another system as a tape drive or tape library. Worked with Development and Support to solve customer issues and ensure customer feedback made it into the product. Solectron, Austin, TXAFD Context Engineer / Supervisor October 2005 May 2007 Supervised small team of Context and hardware engineers. Wrote Agilent Fault Detective models to aid in manufacturing debug of large router boards. Interfaced between Solectron and Cisco on manufacturing and debug issues. Wrote performance plans and gave annual reviews of team members reporting to me. Determined raises and bonuses for team.Dell (contract through Ajilon Consulting), Round Rock, TX Consultant January 2005 September 2005Ran test suites as part of Enterprise Storage Software Test group. Built up infrastructure to decrease test set up time by factor of five.H.P. (contract through Ajilon Consulting), Austin, TX Project Lead Consultant July 2004 January 2005Worked with H.P. and third party vendor to come up with acceptance test for Infiniband HCA. Interfaced between H.P. and vendor to determine use cases and ensure vendor tests were covering them. Wrote acceptance criteria for new versions of software and hardware. Lead Consultant with one other consultant on project.IBM (contract through Ciber, Inc.), Austin, TXConsultant March 2004 July 2004Ran diagnostic tests against IBM Blade Center blades and enclosures. Automated tests and set up. Installed new hardware to increase utilization of resources. Independent Consulting, Austin, TXConsultant January 2002 March 2004Consulted with many companies on IT, engineering and compute farm management problems. Banderacom (contract through IT Navigators), Austin, TX Consultant May 2001 November 2001Authored scripts to automate Infiniband chipset regression tests taking advantage of unused compute cycles during off-hours. Increased number of test cases run by factor of 10 over manual methods. Assisted with automating test runs for other engineers. Blackstone Technology Group, Worcester, MA (Remote) Industry Practices Consultant, EDA August 2000 April 2001 Consulted on compute farm setup, management and usage. Attended pre-sales meetings as The Technical Person who could talk to both upper management and the technical staff of customers. Set up environments and assisted with automation. Trained customers in use of compute farm technologies.Sun Microsystems, Sunnyvale, CAMember of Technical Staff June 1995 July 2000Hardware Emulation and software design verification for MicroSPARC, SuperSPARC and UltraSPARC processors and system chips. Managed very large hardware emulation lab setup. Worked with processor/system chip teams, firmware teams and operating system teams to bring up test bed months before silicon was available. Maintained automation scripts for very large, complex software simulation setup.Quickturn Design SystemsCustomer Support Engineer April 1995 June 1995Transitioned upwards from Field Service to Customer Support. Was first point of contact for Customers and Application Engineers for trouble calls. Participated in Tiger Team-like multi-functional groups to solve customer issues. Quickturn Design SystemsField Service Engineer December 1992 April 1995Field Service Engineer for company supporting domestic and international customers. Met with customers face-to-face and on the phone to solve very complex hardware and software issues. Sole Field Service Engineer for over one year covering domestic and International customers EducationBachelor of ScienceDeVRY Institute of Technology (Now DeVRY University), Kansas City, MO Major: Electronic Engineering TechnologyAssociate of Applied ScienceSchweiter Technical School / Butler County Community Junior College, Wichita, KS Major: Electronic Engineering Technology |
