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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE West Allis, Wisconsin Street Address Email EMAIL AVAILABLEPROFESSIONAL SUMMARYA highly skilled IT professional with extensive experience in Windows and macOS environments, including the deployment and management of various devices. Strong expertise in Apple devices and proficient in imaging Windows and mac OS using SCCM and integrating JAMF. Skilled in installing and troubleshooting Microsoft applications on Mac OS devices for over 10 years and experienced in working within Active Directory.PROFESSIONAL SKILLSsoftware toolsSCCMWindows 7, 10,11MS Office SuitesHCL Big FixAdobe AcrobatBomgarMac OSX 10OracleHardware InventoryApple MacBookHPAcerLenovoDellMobile devicesiPhonesAndroidWireless modemsWindows ServersPrintersRouters/ hubsPROFESSIONAL EXPERIENCETake2IT.com ( Captain James VA Hospital) January 2024 Present Desktop Support /OIT/EUSParticipated in the Implementation of new VA hospital records system.Implementing and maintaining a fleet of corporate Windows and Mac laptops and desktops for various domains and groups, including deployment of workstations, laptops, MacBooks, and printers for new employees and interns.Troubleshot and resolved Windows and Microsoft app issues. Maintained PCs, printers, and custom setups, performed upgrades, and fixed breakdowns to ensure smooth operations.Expertly coordinated and executed the imaging and installation of 240 computer systems per week with a team of three, ensuring timely and efficient deployment.Unpacking, re-packing, moving, and installing IT equipment weighing up to 50 pounds per item are among the daily tasks that need to be performed without any restrictions.Consistently circumnavigate the site campus while transporting equipment to multiple office buildings, frequently stooping, crouching, and reaching to set up/remove computers and pull cords under desks and in server closets.Daily operations are focused on retrieving obsolete equipment and decommissioning it for electronic waste disposal.Delivered adept top-notch technical support, encompassing hardware and software assistance, system imaging, and resolving hardware issues for desktops and laptops, while also overseeing refresh, upgrade, and deployment initiatives with precisionExperience with conducting routine system administration tasks and logging data in system admin logs.Collaborated with the IT Department and Asset Management Team to upgrade VA hospital office equipment, ensuring efficient deployment of Serna technology.Leveraged Active Directory to incorporate newly deployed workstations into the organizational directory for enhanced security protocols.Wipro Technologies April 2022 - October 2023US North & Northeast FS LeadLed and guided daily management and team support meetings to address staffing and team dynamics, while also supervising 85 support technicians in various locations across US North, Northeast, and Canada as their reporting manager.Diligently met with third-party vendor on a daily basis to supply backfill technicians at Eastern US and Canadian sites, while simultaneously overseeing the submission of daily reports focusing on SLA, tickets, tasks, DSAT, and CSAT performance metrics and service request audits to drive business success.Setting up and completing Interviews for new hire techs at all of US, Puerto Rico and Canadian based sites.Worked in a 40% Mac environment.Effectively juggled management duties and hands-on technical work, accounting for 70% and 30% of time respectively, to provide timely and efficient support, particularly during periods of heavy workloads or staff shortages.HCL Technologies January 2020 - April 2022Desktop Support Manager -/ RM - Team Service Lead -/ PC TechnicianSupervising 30 support technicians in multiple locations in the Midwest and East Coast to ensure optimal performance and productivity.Performing regular assessments of tickets and service requests through daily reports and weekly audits.Efficiently managing Windows and Mac OS devices in SCCM, including imaging and MDM installation, configuration, and management for corporate laptops, iPhones, and Android mobile devices.Implementing JAMF and other client software in Mac OS and Windows environments, providing technical support for Microsoft applications on Mac OS systems to guarantee optimal performanceHelped employees navigate Microsoft applications in a Mac OS environment.Imaging and maintaining corporate Windows and Mac laptops and desktops for multiple domains and groups.Conducting periodic reviews every quarter and year, attending daily meetings with HCL / CNO IT Leadership, and maintaining high-quality standards for all new hires. Additionally, leading weekly team meetings for the setup of new hire hardware.Deploying Workstations, Laptops, MacBook, and printers for new hires and interns, and performing necessary break/fix and hardware upgrades to ensure uninterrupted productivity.Edward Stauber Wholesale Hardware June 2000 October 2021PC Technician/ Break Fix (On-Call Basis)Ensuring the proper functioning and maintenance of Active Directory and email accounts for all staff members.Deliver professional technical services encompassing installation, upgrade, configuration, repair, and support for hardware and software of 23 computers, guaranteeing optimal performance and user satisfaction.Offering hardware maintenance services, including break-fix and upgrades, for laptops, desktops, printers, and handheld scanners.CDW LLC December 2013 - October 2017PC Technician -/Break Fix /Desktop Support Technician / Nationwide PC Sales SupportAddressed inquiries on the help desk during early morning hours for remote colleagues across multiple states.Configured and deploying necessary IT resources for new employees in the CDW and Berbee environments, including AD accounts, email accounts, and various hardware..Performing break/fix and upgrades on hardware, including Laptops, desktops, Printers, and handheldScanners.TEKsystems, Inc Sears Headquarters) March 2006 - December 2013PC Technician -/DDS Hardware Deployment Technician(Performing hardware deployments and upgrades from Desktop to laptop for The Sears/Kmart Domains.Creating Virtual Desktop's for use in "Cloud Computing" for The Sears/Kmart environment for India/USA.Deploying Workstations and Laptops to all new employees and interns for all of Hoffman Estates campus.Supporting users on a variety of desktop and laptop computers employing Windows XP, NT, MicrosoftOffice, Adobe Acrobat and diverse desktop and web-based applications.Software: Active Directory, Rational Clear Quest, Microsoft Office, Daptiv's Online Project ManagementSystem, Windows Remote Desktop, Internet Explorer.Supporting users on a variety of desktop and laptop computers employing Windows XP, NT, MicrosoftOffice, Adobe Acrobat and diverse desktop and web-based applications.Supplying support for the deployment of XP Professional for The Sears / Kmart Corporation for 25,000Workstations and laptops throughout United States.Performing Hardware and OS System upgrades from NT to XP for The Sears/Kmart environment.EDUCATIONHarper College, Palatine IL,A+ Certification Program |
