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Title Customer Service / Data Processing
Target Location US-MD-Baltimore
Email Available with paid plan
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Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEEducation & Certifications*B.S. GRAND CANYON UNIVERSITYMajor: Psychology Street Address
*HIGH SCHOOL DIPLOMA FREDERICK DOUGLASS HIGHSkills & AbilitiesMedical TerminologyTime ManagementDatabase ManagementData AnalysisCustomer ServiceExcellent Interpersonal SkillsConfidentiality ComplianceData EntryMicrosoft Office ApplicationsCustomer ServicePrioritization and Problem SolvingStrategic PlanningAttention to DetailOrganized and ResourcefulAdministrative SupportAbstract DataMathematical ProficiencyElectronic Health Record (EHR) ProficientSAPEpicGHXResearchProject ManagementClericalSupply OrderingHOST SystemTrainerDocumentation ReviewInformation & Personal Information SecurityLeadership SkillsExperienceRELEASE OF INFORMATION IIJOHNS HOPKINS HOSPITAL 05/2023  CURRENTBaltimore, MD-Full-Time/ 40hrs weekInterpreting all requests for copies of electronic medical records, regardless of to which hospital the medical record request is addressed, ensuring proper authorization and compliance with legal and regulatory requirements relevant to the privacy and security of protected health information.Prioritize all requests directly related to patient care and ensure record copies are securely sent based on the needs of the patient.Accurately identify the correct patient using all available patient identifiers in the electronic Master Patient Index.Limiting copies of clinical documentation, based on the specifics of the request, in compliance with the Minimum Necessary Rule in the HIPAA Regulations.Ensures a thorough and accurate search of all current and multiple legacy medical record systems.Updates the Release of Information module of the electronic medical record with the information that was sent to the requestor, as well as relevant comments, to support the Accounting of Disclosures requirement in the HIPAA regulations.Safeguards and protects patient privacy by identifying protected health information ensuring, only authorized individuals are granted access to the information, and will abide with all relevant hospital policies, the 21st Century Cures act, State of Maryland, and HIPAA regulations.Fax, mail, and email medical records to providers, patients, and third-party entities.Respond to requests via fax and email from providers, patients, and third-party entities.Document customer interactions and any chart changes within EpicPromptly answer calls with an average of 40 + calls a daySUPPLY CHAIN SUPPORT ANALYST(INTRASTAFF) JOHNS HOPKINS HOSPITAL 05/2022 05/2023Baltimore, MD-Full-Time/ 40hrs weekManages off-site records storage.Promptly answer calls with an average of 40 + calls a dayRespond to request via fax and email from providers, patients, and third-party entities.Safeguard and protect patient privacy by identifying protected health information, ensuring only authorized individuals are granted access to the information, and abide with all relevant hospital policies, State of Maryland, and HIPPA regulations.PROJECT COORDINATOR I(INTRASTAFF) JOHNS HOPKINS HOSPITAL 07/2022  10/2022Baltimore, MD-Full-Time/ 40hrs weekProcessed submitted prior authorization requests within the required time frame mandatedAssisted vendors operationsDocumented and entered data customers return information.Performed escalated issues regarding medical supplies not delivered.Maintain medical supply orders.Supported team members with invoicingPerformed clerical and administrative duties.Created shipping labels for all mailed medical equipment.DEPARTMENTAL SUPPORT SPECIALIST IIEXELON 12/2021  03/2022Baltimore, MD-Full-Time/ 40hrs weekMaintained and ordered supplies for all departmentsManaged multiple projects independentlyAssist in compiling data for projectsInitiated reports within a timely mannerMonitored inventory levels and ensured a consistent flow of supplies by ordering replenishments when necessary.Data entered paving tickets within the Paving systems.Created contractor payment approvalsDRIVER PROCESSING SPECIALISTCOWAN SYSTEMS, LLC 01/2021  11/2021Halethorpe, MD-Full-Time/ 40hrs weekProcessed and reviewed drivers applications.Capturing and recording data from drivers applications via Excel.Adhering to safety departmental rules and regulations to determine proper conclusion of application.Assuring all company forms meet company compliance standards.Coordinator for testing for all new drivers.Conducted audits for vehicular accuracy.Promptly answer calls for department transfers.Faxed, mailed, and emailed documents to the appropriate department.ELECTION DAY SUPPORT SPECIALISTHARTFORD COUNTY BOARD OF ELECTION 09/2020  11/2020Forest Hill, MD-Full-Time/ 40hrs weekAccurately processed data in a timely manner.Verified and reconciled data output for accuracy and completeness.Investigated and determined causes for discrepancies in data input and output.Maintained logs on data input and output information.Compiled and maintained statistics from requestors.Registered voters at local election office and outside facilities.Completed registration forms and assigned voters to the proper district office.Assessed voters records for accuracy and completeness.JR. CONTRACT SPECIALISTTOYOTA FINANCIAL 06/2017  06/2020Owings Mills, MD-Full-Time/ 40hrs weekAnalyzed credit application and contracts for accuracy, completeness, and company policy reviews.Queried dealers for additional documents and completeness of all applications and contracts.Complied with the Truth-In-Lending and Equal Credit Opportunity Act.Data entered customer information within multiple company applications.Processed lease deferral principal payments within the Dealer Management Systems and HOST.Prepared offer letters for Supervisors review and signature for competition of contracts.WELLNESS AND BILLING PROCESSORMAXIM HEALTHCARE 10/2016  04/2017Columbia, MD-Full-Time/ 40hrs weekConducted daily audits of all flu claims.Facilitated the flu team members with all data processing.Performed billing processing for accounts receivable, corporate clinics, and insurance companies.Evaluated payment processing for proper payments and reimbursement within company policies and procedures.CLAIMS PROCESSORUNITED HEALTHCARE 01/2014  06/2016Columbia, MD-Full-Time/ 40hrs weekUpheld the confidentiality of dental providers data.Processed dental claims in a timely manner.Utilized various databases for claims completion and accuracy.Queried providers and the operational team for inconsistencies within charts, resolve issues, missing data, and claims competition.Coached and trained new hires within the department.Reference Available Upon Request

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