Candidate Information Name Available: Register for Free Title General Manager Operations Management Target Location US-MA-Plymouth Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Operations Management Boston area, MA General Manager Fine Dining Billerica, MA General Manager - Logistics Revere, MA Project Management Operations Somerville, MA General Manager High School Boston, MA Operations Manager Melrose, MA General Manager Accounts Payable Lowell, MA

ABOUT MEAward winning track record of increasing profitability. Skilled at problem solving, staff retention, and people development. Experienced in opening of new restaurants and rebranding of existing units. Ability to think out of the box with innovative marketing techniques, labor control practices and hiring strategies. Owner/operator of a full-service bakery specializing in scratch cooking utilizing local purveyors. Candidate's Name
R E S TAURANT OPERATIONS MANAGEMENTPlymouth, MAEMAIL AVAILABLEPHONE NUMBER AVAILABLEEDUCATIONEXPERIENCEOPERATIONS MANAGEMENT: Coordinated new store opening of full service brew pub. Oversaw construction, design, licensing, staff hiring, training and POS programming/implementation combined with additional duties. Produced the top profiting restaurants through careful review of COG, labor line, and expense lines. Implemented new menus. Responsible for accurate payroll entry and processing. Generated accurate sales forecasts on weekly and monthly basis. Experienced in formulating annual budgets. Accountable for execution of all catered events for banquet facilities. Final accountability for all aspects of sales and profitability including P & L management. Oversaw three separate properties for Rock Bottom restaurants as the City Manager for the Boston region. Accountable for development and implementation of all local restaurant marketing. Administered all accounts payable.Illinois State UniversityBachelors of Science -PsychologyAWARDS & RECOGNITIONEMPLOYMENT HISTORYGeneral Manager of the Year, Rock Bottom Restaurants (2000) Top Profit Achievement, Rock Bottom Restaurants (1998, 1999, 2000, 2001) Top Profit Producer, Piccadilly Pub Restaurants (2010) Honey Im Home Bakery featured on NPR, Edible Cape Cod & Patriot Ledger LINKEDIN LINK AVAILABLE2008-Present: Owner/Operator, Honey ImHome, Plymouth, MA2019-2020: General Manager, Bravo Cafe,Providence RI2017: General Manager, Moby Dick BrewingCompany, New Bedford, MA2014-2016: General Manager, Fire + Ice,Boston, MA2012-2014: General Manager, McCormick &Schmick's, Boston2008-2012: General Manager, Piccadilly Pub,Foxborough, MA1998-2008: Senior Managing Partner/CityManager, Rock Bottom Restaurants,Boston, MA & Chicago, ILCUSTOMER SERVICE: Accountable for all social media updates and postings, responses, and follow up to guest feedback. Responsible for training and service standards. Coordinated the hiring process within each operation of responsibility. Point person on guest interaction, customer correspondence and resolution to guest complaints. Proficient in writing annual business plans, competitive reviews, and quarterly marketing plans. TRAINING & DEVELOPMENT: Coordinated team building events with Pine Street Inn & Greater Boston Food Bank leading the team in serving dinners and donated food. Delegated and followed up on job responsibilities of the management team via weekly team meetings. Created rotating, quarterly organizational charts. Mentored newly hired managers prior to placement in outlying locations. Ensured developmental compliance of management assistants and trainees via follow up on assigned tasks and ongoing one on one meetings. Regularly produced annual staff turnover below 120% by hosting all staff and departmental "round tables" designed to gain insight and share ideas.