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applications Tforsears Credit cards.* Provided help with the credit bureau reasons fordecline.* Provided Judgementals (increases of the line ofcredit) for their credit cards.Convergys* Handling telephone calls regarding sales, havealso assist customers in the selection of productsthat would best suit their business or personalneeds.* Taken orders over the phone and helped the customernavigate around website.* Utilized computer systems to assist with pricing,availability and product selection and tracking theorders for delivery purposes.* Resolved pricing situations for the customer* Done price matching with various web sites usingcompany policy* Resolving issues with problem orders, such asexchanges for wrong items delivered or damaged itemsand late delivers* Processed workflows/orders for banner/logo's andwebsites* Helped with claims and researching for adjustmentsto accounts* Assisted in training employees with claims* Training the agents to set consultation Appointments* Tech resolution on the phone for cable and internetissues for AT&T U-verse.* Set appointments for technical service* Set consultation appointments the designers forwebsites* Train Agents for Digital Express (Postcard mailers)* Train agents for creating the consultationappointments* Created the training materials for the consultationappointmentsProfessional Profile* Highly organized and dedicated, with a positiveattitude* Able to handle multiple assignments under pressure* Multi task various computer web sites* Have excellent oral and interpersonal communicationskills* Thrive on working in a challenging environmentEMPLOYMENT HISTORY*Amazon 10/2021 to current*FYDA Freightliner 3/2019 - 10/2021*Radial 2017 - 2019*Sears/CitiBank 2015 - 2017, PHONE NUMBER AVAILABLE 4600Houston Rd,Erlanger,KY 41018*Convergys 2007 - 2015 1101 Pacific Ave, Erlanger KyPHONE NUMBER AVAILABLE*Customer Service Representative, Staples Inc. 2002 -2008 7910 Kentucky Dr. Florenct ky 41042*Waitress, part time for Frisch's*Computer Report Printout, St. Elizabeth Hospital*Data Entry, Data Connections*Manager, McDonalds Greater Cincinnati Airport