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Click here or scroll down to respond to this candidate3:20 wll > &CRRESUME v DoneCandidate's Name
Douglasville, GA Street Address PHONE NUMBER AVAILABLESedrick ~ EMAIL AVAILABLESKILLS ( * Efficient * Leader* Great customer service * Team player* Goal orientedWORK HISTORY Okyzar Imperial Transport 10/2022 to 04/2024Demonstrates excellence in customer service by resolving all issues and relayinginformation to appropriate parties.Responsible for engaging in high volume of calls and emails with brokersand contractors.* Negotiates rates and secures loads completing necessary documents.* Dispatches drivers.* Monitors loads in progress to confirm DOT compliance and on time pick upand deliveries.* Maintains records and files.* Responsible for PayrollClaims Specialist 06/2018 to 10/2022Utica National Insurance Group Duluth, GA* Conducted full claim investigations and reported updates and legal actions.* Reviewed new files to determine the status of injury claim and to develop planof action.* Escalated files with significant indemnity exposure to supervisor for furtherinvestigation.* Reported policy changes and company conditions affecting customersatisfaction.* Utilized appropriate cost containment techniques to reduce overall claimcosts.* Modeled exceptional customer service skills and appropriate diagnostic salestechniques to team members.* Generated, posted and attached information to claim files.* Maintained confidentiality of patient finances, records and health statuses.EDUCATION Beach Channel High School] High School Diploma |
