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Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.SUMMARY Records Management Performance Tracking Community Outreach Case Management Email and Telephone Etiquette Positive Attitude Problem-Solving Progress Evaluations Understanding Treatment Planning Data Entry and Analysis Crisis Intervention Decision-Making Documentation Proficiency Program Development Case Management Tracking Social Work Court Mandated Reporter Relationship Building Staff Management Emotional Awareness Community Resources Resource Management Annual Case Reviews Case Planning Documentation and Reporting Conflict Resolution Case Needs Case Needs Assessment Organization and Multitasking Utilization Management supporting clients Team building Intakes and exit planning Employee Development Staffing Budget Management Accounting Oversight Payroll Administration Financial Planning Business Growth and Retention Staff Hiring Vendor Relations Strategic Planning Operations Management Financial Management Reporting and Documentation Employee Performance Management Sales Oversight Negotiation Business Development ISO Compliance Project Management Opportunity Identification Planning and Execution Leadership Communication skills with employeesand clients Problem-solving and multitaskingSKILLSCase Manager 02/2019 - 10/2022Do Good Multnomah Portland, OR Assessed clients' needs, developed service plans and monitored progress towards EXPERIENCE02/2007 - 07/2017goals. Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met. Conducted home visits to assess the safety of living environments for clients. Collaborated with medical professionals to coordinate treatment plans for clients. Maintained accurate case records and documentation according to agency guidelines. Compiled reports on cases and submitted them to supervisors as required. Counseled clients on available resources within the community that could help meet their needs. Provided referrals to appropriate health care providers or other community resources. Monitored client progress through regular follow-up contacts. Educated clients about mental health conditions, medications and self-care techniques. Coordinated transportation services for clients who lacked access to reliable transportation. Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance. Participated in professional development activities related to case management best practices. Advised staff members on effective strategies for working with challenging client behaviors. Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families. Maintained up-to-date case records with case activity status. Developed trusting relationships with social services, health care providers and governmental agencies. Assisted individuals with eligibility for available benefits. Advocated for clients by obtaining information regarding treatment options and clinical status. Participated in regular team meetings and in-house training sessions to boost group effectiveness. Transitioned clients to different providers based on progress or needs. Implemented quality disciplinary and team building policies to foster staff satisfaction and productivity. Established and maintained relationships to meet community needs and avoid service duplication. Provided hands-on and proactive leadership to community services staff. Developed benchmarks for measuring and monitoring strategic changes and organizational goals.Small Business OwnerRoane's Custom Remodeling Estacada, OR Developed business plans and strategies to grow small business. Created budgets and monitored expenses to stay within budget limits. Negotiated contracts with vendors, suppliers, and customers. Managed staff recruitment, hiring, training, and development. Cultivated relationships with key stakeholders in the industry. Implemented efficient processes for ordering inventory and tracking deliveries. Oversaw daily operations of small business including customer service and financial management. Established partnerships with other businesses in related industries for mutual benefit. Reviewed company performance metrics on a regular basis to identify areas of improvement or growth potentials. Created detailed reports outlining financial statements and projections for investors and shareholders meetings. Ensured compliance with applicable laws and regulations while running the business. Advised employees on best practices regarding safety protocols and procedures. Resolved conflicts between staff members and customers when necessary. Monitored customer feedback and implemented changes based on their suggestions. Identified new technologies that could be used to improve efficiency and productivity. Photographed products for sale and posted pictures online to increase visibility and showcase current product availability. Supervised company social media and marketing efforts to expand brand awareness and attract new customers. Met with service vendors or product suppliers to facilitate delivery. Reviewed sales reports and adjusted sales activities or expenses to better meet budgets. Trained, coached and mentored employees to facilitate safety and consistent quality of work. Obtained financing to fund expenses for retail space, office equipment and hiring employees. Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements. Formed and sustained strategic relationships with clients. Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked. Delegated work to staff, setting priorities and goals. Monitored progress by establishing plans, budgets and measuring results. Created effective business plans to focus strategic decisions on long-term objectives. Prepared staff work schedules and assigned team members to specific duties. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Directed or coordinated financial or budget activities to fund operations and maximize investments. Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments. Mitigated business risks by working closely with staff members and assessing performance. Structured HR consulting services to support clients during organizational developments and changes.Metals, Woods And Basics 06/1993Estacada High School, Estacada, OREDUCATION ANDTRAINING But working with Do Good multnomah for the last two years I had worked side-by-side with a Multnomah County Portland probation officers with their clients. I worked side-by-side with their clients setting goals for employment and treatment plans for substance abuse and mental health and also helped out with housing with those individuals as well. Making sure their clients received the best. care. ADDITIONALINFORMATION |
