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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE Street Address PHONE NUMBER AVAILABLEAbout me: I am an experienced communicator and strategist. Knowledgeable about the insurance and healthcare industries. Adaptable to challenging situations. Enthusiastic about contributing to a positive environment.Digital Content and Claims Strategist, Terakeet, July 2023 May 2024 Utilized SEO skills to increase web traffic and improve conversion rates. Provided strategic recommendations to help drive process improvements. Participated and served as knowledge base in client meetings. Researched and created How-To articles designed to inform consumers. Carried out client guidelines to achieve consistent voice and tone. Claims Communicator, Zurich, February 2022 July 2023 Managed strategies using risk management principles to deliver best-case outcomes. Communicated claim status to all stakeholders to deliver excellent customer service. Wrote descriptive case summaries detailing the narratives and resolution plans of each claim. Answered internal report requests in a timely fashion, exceeding all benchmarks. Ensured claims complied with internal policies and state regulatory guidelines. Workers Compensation Communications Specialist Rep (CSR), New York State Insurance Fund(NYSIF), February 2010 - February 2022 Resolved roster of 200+ claims to cost-saving and timely resolutions. Displayed effective interpersonal skills while liaising with various state agencies. Negotiated settlements with attorneys and drafted legal agreements. Audited CPT coding of medical bills to ensure compliance with New York fee schedule. Revised and updated training documents to distribute up-to-date policies and procedures. Senior Copy Editor, Virtucom Group, July 2003 - February 2010 Promoted from Copywriter to Copy Editor to Senior Copy Editor. Supervised content team writing product descriptions to generate online sales. Clients included Best Buy, Walmart and Toys R Us. Achieved 100% success rate on timelines for client deliverables. Keywords: Communications, risk management, copywriting, technical, creative, healthcare, claims. Strategic analysis, guidelines, data reporting, deliverables. Microsoft Word, Excel, Google Docs. SEO, search engine optimization, writing, manuals, client relationships, project management. Keyword research, editorial, customer service, time management, medical, editor, problem-solving, marketing. Education: Bachelors degree, Syracuse University, English and Textual Studies, May 2003 Volunteer: Rescue Mission, 2020 to date. Delivering holiday meals door-to-door to community members in need.Website: www.josephinesweather.com: Content creation, photography, web design. Followed by 5,300. |
