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EMAIL AVAILABLEPHONE NUMBER AVAILABLESelf-driven 9+ years of experience in back office including clerical, dispatching, troubleshooting, collections and data entry. Hoping to use my wealth of experience to attain employment. Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceDispatcher/Customer Service RepresentativeAnswering US-Dallas, TXSeptember 2019 to Present Coordinating pick ups & deliveries Communicating with customer with statues updates Reviewing carrier logs Scheduling techs for upcoming appointments for at&tand troubleshooting Wi-Fi modems for current customers while following company guidelines using 12 step resolution Scheduling former Dallas police officers for counseling offered by Dallas police association  Data entry and scheduling for multiple attorney offices, clinics, and independent plumbers. Collections RepresentativeDr. Green Collections-Dallas, TXFebruary 2016 to August 2019 Contacting clients to collect on passed due invoices Data entry Scheduling new services Executed sales with proper knowledge of products & promotional discounts Promoted to receptionist/administrative duties during busy hours. ResearcherFlake Wilkerson-Dallas, TxJanuary 2013 to February 2016 Taking inbound/outbound calls from union workers. Easy troubleshooting for password reset Using tools such as active listening when resolving any emerging problems. Answering clients questions and concerns Managing client's needs and generating monthly progress reports in a time sensitive environment.  Updating clients accounts Processing union fees If needed job placement recommendations using company data base suggestions. EducationHigh school diplomaLincoln High SchoolClass of 2004 Dallas, TxSkills Microsoft Outlook Research Writing Skills Typing Cold Calling Data Entry Administrative Experience Microsoft Word Microsoft Powerpoint QuickBooks English Freight Logistics Dispatching Transportation planning GPS Transportation management systemsCertifications and LicensesCertified Freight DispatcherJanuary 2019 to Present