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Click here or scroll down to respond to this candidateCandidate's Name
Salesforce DeveloperEMAIL AVAILABLE PHONE NUMBER AVAILABLE Saint Louis, United States.Professional SummaryCertified Salesforce Developer and Administrator with over 5 years of experience in designing, implementing, and managing Salesforce solutions. Proficient in Apex, Lightning Web Components (LWC), and Salesforce best practices. Adept at collaborating with cross-functional teams to enhance system functionalities and drive business success. Experienced in Salesforce integrations using REST/SOAP APIs and Platform Events. Seeking a position to leverage my skills and contribute to innovative projects.CertificationsSalesforce Certified AdministratorSalesforce Certified Platform Developer ITechnical SkillsSalesforce Technologies: Lightning Web Components (LWC), Apex, Visualforce, SOQL, SOSL, Aura FrameworkPlatforms: Sales Cloud, Service Cloud, Salesforce1 Mobile App, CPQIntegration: REST/SOAP APIs, Platform Events, Custom APIs, Middleware SolutionsTools: Data Loader, Force.com IDE, GIT, CI/CD.Languages: Apex, Java, HTMLDatabases: SQL ServerProfessional ExperienceSalesforce DeveloperGenesys Cloud Services., Indianapolis, INJanuary 2023- May 2024Developed and customized Salesforce applications using LWC, Apex, and Visualforce to meet specific organizational needs.Partnered with various functional teams and external vendors to oversee changes during development, testing, and deployment stages.Created and sustained dashboards, reports, and visualizations in response to requests from different departments.Oversaw the monitoring, troubleshooting, and resolution of issues within Salesforce and related systems such as SQL Server and Heroku.Ensured high data quality by implementing processes to improve accuracy and consistency.Implemented Sales Cloud and Service Cloud solutions, collaborating with stakeholders to gather requirements and translate them into technical solutions.Managed data migration projects using Data Loader, ensuring data integrity and seamless integration with third-party applications.Provided support and training to end-users, increasing user adoption and satisfaction.Salesforce DeveloperGainsight Inc., Hyderabad, IndiaJune 2019 - March 2022Managed and optimized the Salesforce CRM for sales and support teams, ensuring smooth operation and data accuracy.Created custom objects, fields, validation rules, and page layouts to meet specific business requirements.Developed and maintained Apex triggers, classes, and batch processes to automate tasks and improve efficiency.Linked Salesforce with external systems and third-party tools using APIs and web services, ensuring seamless data flow.Delivered technical support, swiftly diagnosing and resolving issues as they emerged.Conducted training sessions and provided ongoing support to Salesforce users, improving their efficiency and productivity.Salesforce AdministratorNagarro, Gurugram, IndiaJanuary 2017 - May 2019Administered Salesforce environment, managing user profiles, roles, and permission sets to ensure data security and compliance.Maintained data integrity through regular data audits and cleanup activities.Implemented workflows, approval processes, and validation rules to enforce business policies and automate processes.Created and maintained custom reports and dashboards to support management in making data-driven decisions.Led the implementation of Salesforce upgrades and new features, ensuring minimal disruption to business operations.EducationMaster of Science in Management Information SystemsSouthern Illinois University Edwardsville (SIUE)Graduated: December 2023ProjectsCapstone Project: Customer Relationship Management SystemDeveloped a comprehensive CRM system using Salesforce to manage customer interactions and streamline sales processes. Implemented features such as lead and opportunity management, case tracking, and automated email notifications.Data Analytics Project: Sales Performance AnalysisUtilized Salesforce data to analyze sales performance and identify key trends and insights. Created custom reports and dashboards to visualize data and support decision-making processes.Integration Project: Salesforce and ERP SystemIntegrated Salesforce with an ERP system to synchronize data and improve operational efficiency. Developed custom APIs and middleware solutions to facilitate seamless data exchange between systems. |
