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PHONE NUMBER AVAILABLEEmail  EMAIL AVAILABLEPassionate Store Manager with 9 years management, coaching and developing employees on daily duties and responsibilities. I have continued to improve store production and implemented strategy for Customer Satisfaction that has yielded results in each department.EXPERIENCEJANUARY 2023  CURRENTRESTAURANT MANAGER, MARCOS PIZZAOverseeing restaurants daily operationsMaintain day-to-day financial controlsCreate and manage staff schedulesInterview, hire, train and write-up staffOversee coaching, counseling and developing staff and managing team relations.Exercise proper food handling, equipment maintenance and facility managementEnsure health and safety inspections and standards are metSet the tone for the fun, family environment in the restaurantAPRIL 2022  AUGUST 2022NIGHT ASSISTANT MANAGER, QUIKTRIPWork in all areas of the store including running registerStocking shelves/coolersCleaning equipment/facilitiesKitchen operationsResponsible to ensure all team members provide quality customer service while working together efficiently to complete assigned tasks of the shiftTrain, follow up, and give feedback to other team membersMAY 2021  MARCH 2022RESTAURANT GENERAL MANAGER, pizza hutOverseeing restaurants daily operationsMaintain day-to-day financial controlsCreate and manage staff schedulesInterview, hire, train and write-up staffOversee coaching, counseling and developing staff and managing team relations.Exercise proper food handling, equipment maintenance and facility managementEnsure health and safety inspections and standards are metSet the tone for the fun, family environment in the restaurantJANUARY 2021  MAY 2021TEAM LEAD, conduentDemonstrates, communicates and lives the Conduent vision of helping customers.Clearly communicates to phone Agents best results for customer interactions.Directs and/or conducts regular up-training and communication activities with team members.Provides opportunities for team members to master their current position as well as cross-train for next level phone duties.Provides coaching and review calls with agents to ensure they receive feedback on interactions and techniques on how to improve on KPIs.Communicates with Operations Supervisors on Agent performance and build action plans to improve Phone Agent performanceOCTOBER 2019  JANUARY 2021ASSISTANCE MANAGER, pizza hutOverseeing restaurants daily operationsMaintain day-to-day financial controlsCreate and manage staff schedulesInterview, hire, train and write-up staffOversee coaching, counseling and developing staff and managing team relations.Exercise proper food handling, equipment maintenance and facility managementEnsure health and safety inspections and standards are metSet the tone for the fun, family environment in the restaurantJANUARY 2019  OCTOBER 2019RESTAURANT GENERAL MANAGER, pizza hutOverseeing restaurants daily operationsMaintain day-to-day financial controlsCreate and manage staff schedulesInterview, hire, train and write-up staffOversee coaching, counseling and developing staff and managing team relations.Exercise proper food handling, equipment maintenance and facility managementEnsure health and safety inspections and standards are metSet the tone for the fun, family environment in the restaurantDECEMBER 2018  JANUARY 2019ROVING MANAGER, pizza hutOverseeing restaurants daily operationsMaintain day-to-day financial controlsCreate and manage staff schedulesInterview, hire, train and write-up staffOversee coaching, counseling and developing staff and managing team relations.Exercise proper food handling, equipment maintenance and facility managementEnsure health and safety inspections and standards are metSet the tone for the fun, family environment in the restaurantEDUCATIONJUNE 2011HIGH SCHOOL DEGREE, clear creek high schoolCompleted all course work in each grade level and State requirements.SKILLSManager of 15+ Staff MembersTeam TrainerAccounts ReceivablesMicrosoft ProficientP&L KnowledgeInventory SpecialistCoaching and DevelopmentProblem SolverCERTIFICATIONSFood Protection Manager Certification 2020-2025Texas Notary Public 4-30-2025