| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
I T MANAGERProfileSalesforce IT Professional with 9+ years of experience working on various Industry like Retail, Digital Entertainment and Health Care.Dedicated, results-driven professional with experience in Business Process Outsourcing (BPO) environments. An innovative and committed manager who has the proven ability to develop and strengthen cross functional teams by promoting positive work environment. Has excellent analytical skills that allow to identify problems and implement corrective processes which are cost effective for the organization; as well as the ability to motivate team members towards achieving common goals through trustful leadership and positive communication at all levels of management. Certified Salesforce Admin Certified Salesforce Service Consultant Certified Salesforce Business AnalystEmployment HistoryScrum Master, HighmarkJ ULY 2 0 2 2 PRESENT Implemented processes and procedures to ensure compliance with Agile/Scrum principles Mentored and coached team members to improve their understanding of Agile/Scrum principles and best practices Facilitated daily stand-up meetings, sprint planning, sprint retrospectives, and other agile ceremonies Led multiple projects using Agile/Scrum methodology, resulting in improved team efficiency and a 100% reduction in time to market Collaborated with product owners to prioritize tasks and ensure product requirements were met Resolved conflicts and challenges within the team in a timely and effective manner Facilitated retrospectives to identify areas of improvement and ensure continuous improvementSr Salesforce Consultant, West Monroe Partners, Dallas JANUARY 2 0 2 2 J ULY 2 0 2 2 Developed custom objects, fields, and page layouts to customize the Salesforce environment to meet customer needs Implemented Salesforce security measures such as profiles, permission sets, and field-level security Implemented a Salesforce integration with third-party systems to enable seamless data exchange Developed and implemented training and documentation for users, resulting in improved adoption and usage of Salesforce Leveraged the Salesforce Lightning platform to create custom user interfaces that improved the user experience and increased user adoption Utilized Salesforce APIs to connect Salesforce to external systems Collaborated with cross-functional teams on projects to ensure alignment of objectives and outcomes Conducted a gap analysis to identify and document process inefficiencies and recommend solutions to improve customer experience DetailsDallasUnited StatesPHONE NUMBER AVAILABLEEMAIL AVAILABLESkillsLeadership and TeamworkDecision MakingProblem SolvingAbility to MultitaskAdaptabilityLeadership SkillsComputer SkillsAbility to Work Under PressureAbility to Work in a TeamMicrosoft OfficeLeadershipCommunication SkillsInterpersonal CommunicationSkillsTeamworkHighly OrganizedSalesforceSalesforce Sales CloudSalesforce Service CloudSalesforce Health CloudSalesforce Experience CloudSDLCScaled AgileServiceNowSr Salesforce Business Analyst, AccentCare, Dallas AUGUST 2 0 2 0 JANUARY 2 0 2 2 Conduct/Attend Daily Scrum meetings with IT and business. Resolved assigned IT Support Incidents and Problems in ServiceNow. Daily extracting Case Episode Query using SQL and updating in Care flow using Data loader. Gather Business requirements from Business and Product owners. Build an automated process to complete referrals. Groomed Backlogged stories, Gathering new requirements for the enhancement of an application. Using Service Now to work Create/work on any Incidents, Problems. Using Service Now Agile Board 2.0 to maintain backlog and stories. Extensively involved in creating Reports, and Dashboards. Proactively participated in solving problems and working on a solution with an Architect. Conducted demos for Business and Product Owners. Conducted UAT working sessions with Users. Involved in PROD deployment and validating stories Conducted and gathered IT support calls or any P1 issues Salesforce Business Analyst, Blue Cross Blue Shield S E P T EMBER 2 0 1 9 J ULY 2 0 2 0 Partner with business and IT representatives at all levels to research, summarize and prioritize customer business requirements Understand the details of the business, and synthesize them to set a clear direction and priority for enhancements to the applications Excellent spoken and written communication as well as receptive listening skills, with the ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences Assisted in entering and updating Issues (Epics, Stories, and Tasks) onto JIRA Agile application. Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to the client's Salesforce technology enhancement and initiatives. I worked towards the preparation of requirements management plan, business, and functional requirement documents. I followed Agile Methodology and attended Daily Scrum Meetings, Retrospective Meetings, Sprint Planning Sessions, and Backlog Grooming. Hands-on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use. Maintain field level, a record level, and object-level security on custom fields and objects. Created Apex classes, triggers to enforce constraints by the business rules on the custom objects. Assisted in designing and creation of training material and conducted internal training sessions for business users on Salesforce technology functionalities. Designed various types of email templates for auto response to customers. Conduct meetings and facilitate collaborative discussions for requirement changes and new functionality needs. Using JIRA for raising and tracking tasks and bugs. Carried out smoke testing, functional testing, integration testing, compatibility testing, User-interface testing, and back-end testing in the Salesforce application. Built custom reports and Dashboards.JiraAgilitySalesforce Business Analyst, Direct TV, Los Angeles JANUARY 2 0 1 7 J ULY 2 0 1 9 Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization. Met with Business stakeholders for detailed requirements elicitation and gathered business requirements through various interviews, and meetings to collect functional and non-functional requirements relating to the client's Salesforce CRM platform enhancement and initiatives. Developed, gathered, and documented the business requirements of clients and stakeholders. Involved in Joint Application Development sessions with SMEs and development teams and documented functional business requirements as product backlogs using JIRA Organized and validated the requirements and ensures that all are traceable and measurable. Designed and maintained user roles, security, profiles, workflows, approval processes, and validation rules. Assisted in user acceptance testing (UAT) process including creating and validating UAT scripts and coordinating UAT process with users. Created new custom objects, assigned fields, page layouts, workflows, email templates, data fields, reports, and dashboards according to the business need. Customize service console and case layouts Participated in the training sessions to support end-users. Assisted in designing and creating training material and conducted internal training sessions for business users on Salesforce technology functionalities. Responsible for Creating the Validation rules for email and other custom fields. Maintained & enhanced visual layouts, workflow rules, and business logic to enhance business processes and improve user experience. Deployed Salesforce meta-data between non-production and production environments using appropriate tools. Based on the business requirements, created multiple custom objects and fields(created lookup fields to maintain the relationship between objects). Business Analyst, Neiman Marcus, IrvingJ UNE 2 0 1 5 AUGUST 2 0 1 6 Defined business requirements and analyzed the possible technical solutions. Designed Use Case Diagrams, Activity Diagrams, Sequence Diagrams, Use Cases, and web prototypes. Developed and implemented processes and tools for requirements gathering, analysis, planning, Tracking and delivery. Worked and maintained BRDs, FRDs as a Business systems analyst Conducted interviews with key business users to collect requirements and business process informationEducationMBA, Amberton University, DallasJANUARY 2 0 1 2 DECEMBER 2 0 1 4Graduated with 3.6 GPAReferencesShalini Madamshetty from HighmarkEMAIL AVAILABLE PHONE NUMBER AVAILABLEColin Morlock from West Monroe PartnersEMAIL AVAILABLESiji Anil from AccentCareEMAIL AVAILABLE PHONE NUMBER AVAILABLEDivya Chamala from Direct TvPHONE NUMBER AVAILABLENaveen K Mahato from Neiman MarcusPHONE NUMBER AVAILABLE/pre> |
