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Click here or scroll down to respond to this candidateCandidate's Name
Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLESkills Quality Improvement Hazard Analysis and Critical ControlPoints (HACCP) Data Analysis Data Entry Product Testing Product Quality (QA/QC) Manufacturing Processes General Mathematics Corrective and Preventive Action(CAPA) ISO 9000 Series Product Inspection Good Manufacturing Practices Quality Management Auditing Effective Communication Customer Engagement Workflow Management Outbound Calls Customer Support Call Center Experience Bilingual (Spanish/English)Employment History04/2020 - 05/2024 Call Center Representative, Customer Service Representatives Press Ganey, Fort Worth, TX Conducts health surveys for Medicare and Medicaid Nationwide. Makes outbound calls to qualified respondents Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.01/2016 - 10/2019 Material Inspector, Inspectors, Testers, Sorters, and Samplers XPO Logistics, Fort Worth, TX Stack or arrange tested products for further processing, shipping, or packaging. Read blueprints, data, manuals, or other materials to determine specifications, inspection and testing procedures, adjustment methods, certification processes, formulas, or measuring instruments required. Inspect, test, or measure materials, products, installations, or work for conformance to specifications. Notify supervisors or other personnel of production problems. Mark items with details, such as grade or acceptance-rejection status. Education History01/2003 General StudiesHigh School DiplomaSt Augustine High School, TX |
