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Contact: PHONE NUMBER AVAILABLE E-mail: EMAIL AVAILABLEOBJECTIVE - ROLETo work in work environment to contribute the best of my ability towards the growth and development of a progressive company fully utilizing my interpersonal and academic skills to pursue a challenging and rewarding career. Results-driven Integration Engineer with 7+ years of experience in designing, testing, and deploying integrated systems and solutions. Designing, implementing, and managing the orchestration of services across different network layers (such as virtualized and physical networks) to ensure seamless service delivery to customers. Developing automation scripts and workflows to streamline processes for service provisioning, configuration, and management. This includes leveraging technologies like NFV (Network Functions Virtualization) and SDN (Software-Defined Networking). Integrating new services, applications, and technologies into existing network environments, ensuring compatibility and interoperability. Designing cloud-based solutions for core network functions such as Packet Core (Evolved Packet Core - EPC), IMS (IP Multimedia Subsystem), and other virtualized network functions (VNFs). Leveraging Network Functions Virtualization (NFV) principles to virtualize network functions and deploy them on cloud infrastructure, ensuring scalability, flexibility, and cost-efficiency. Integrating Evolved Network Function Manager (EVNFM) platform with existing network management systems (NMS), orchestration platforms, and other management and control systems within the telecom operator's environment. Performing acceptance tests (ATP) according to the defined procedures and test cases. This includes executing functional tests, performance tests, and interoperability tests to validate the functionality and quality of the product or solution.PROFESSIONAL EXPERIENCELed the integration and deployment of complex telecom systems, including VoIP, data networks, and video conferencing solutions.Orchestrating and automating the deployment, management, and scaling of cloud-based network services to improve operational efficiency and agility. Developing test plans based on project requirements, specifications, and acceptance criteria defined for the product or solution.Managing the entire lifecycle of VNFs, including deployment, scaling, upgrading, and decommissioning. The EVNFM ensures that VNFs are operating correctly and efficiently throughout their lifecycle.Monitoring and optimizing the performance of cloud-based core network functions to meet service-level agreements (SLAs) and ensure high-quality service delivery.Proficiency in orchestration frameworks (OpenStack Heat, TOSCA) used for automating network operations and service deployment.Providing technical support to operations teams, troubleshooting issues related to cloud-based core network functions, and implementing solutions to resolve them.Implementing and deploying 5G Core network elements such as AMF, SMF, UPF, PCF, UDM, AUSF, and others. This includes configuring network elements, integrating them into the existing network infrastructure, and ensuring interoperability with legacy networks.Conducted system testing and performance tuning to meet stringent quality of service (QoS) requirements.Collaborated with cross-functional teams to resolve technical issues and implement system enhancements. Collaborating with cross-functional teams (e.g., DevOps, developers, IT operations) to integrate cloud services with existing systems and applications.Created and maintained comprehensive documentation, including network diagrams, configuration details, and troubleshooting procedures.Deploying and configuring cloud infrastructure components such as virtual machines (VMs), containers (e.g., Docker, Kubernetes), storage, databases, networking, and security services.Provided technical support to field technicians and end-users, troubleshooting network issues and ensuring timely resolutions.Providing support to resolve incidents, problems, and service requests related to VMware infrastructure.Performing capacity planning to forecast resource requirements and recommend hardware/software upgrades or expansions for VMware environments.Collaborating with other IT teams, such as network, storage, and security teams, to integrate VMware infrastructure with other IT systems.ERICSSON GLOBAL INDIA SERVICES LTD. (Mar 2018 till May 2024)Role: Senior Solution IntegratorEnvironment: Open stack / VMware Virtualization vCloud, vCenter, vSphere / Kubernetes / AWS / Cloud Execution Environment / JIRA / SharePointJob Responsibilities:Managing Network License Server Integration with IMS (Ericsson IP Multimedia Subsystem) clients. Call session control function (CSCF), Multimedia Telephony Application Server (MTAS), Policy and Charging control (PCC). Deployment of Cloud Native Function & Virtual Network Function based on different cloud platforms.Part of Product Integration and Development Support Team (PIDS) for Network License Server (NeLS)/ NFVI 7 migration assessment process and WoW.Globally providing T2 Support including Cloud Native Network license server via various support channels. Have resolved more than 200 + Jira request & 300 + Customer CSRs including multiple TR including Customer TR with almost zero escalation.Deployment of NeLS as Virtual and cloud native solution. Prepare Cloud Environment (Project creation, Flavor, Image Upload, Network creation. Preparation of JSON file or Input file for deployment.Resolve day to day issues with network in terms of network connection, configuration, and routing.Responsible for handling O&M of Evolved Packet Core: Performance Management of EPC node, Alarm Monitoring.Worked in Pre-sales team. Prepared for Request for Purchase and responded to RFIs.Work closely with Application development team for defect fixes and update/close defects as necessary, Knowledge of UDP/TCP protocol and 5G. Carrying Acceptance Test with NOC for any New Node Integration or Upgrade in Circle.Preparation of YAML file like HOT, ENVIRNOMENT and OVF file, Testing and verification of New and Updated releases for NeLS.Upgrade, Babysitting, Troubleshooting, LLD modification, MOP/NIR preparation.CSR Troubleshooting, EVNFM Deployment, Ericsson Orchestration.Secure customers operations and integration/roll-out of PDU NeLS products and solutions, Preparing Services Assets, and tool automation capabilities.Part of DACOTA program for Nels Deployment / Configuration and Test automation.Setup up and Maintenance of NeLS in AWS Environment. Managing Compute nodes using cloud manager and fuelPerform Regression testing on the deliverables. Testing and verification of New and Updated releases for NeLSProvide a Configuration automation by CIQ-H tool, Pipeline by Continuous Delivery and Deployment (CDD) framework for Improved predictability and reduced risk through standard CDD & A central hub for 5GC TS products SI delivery. Automation & Standardization: Continuous Improvement using Svc Asset/Automation. CI/CD, CDD FNI onboarding testing and verification with PDU.HCL Technologies Limited Sep 2011 Feb 2018HCL Comnet is a leading global IT services, solutions, and product engineering company. The company's mission is to leverage its technology partnerships on a global scale to deliver cost effective engineering solutions for the emerging network centric world. The company provides value-added, software engineering led IT solutions and services in the areas of e-commerce and Internet, as well as a gamut of enterprise product and management solutions to large and medium scale organizations, across the world.Role: SpecialistTools Used: RAdmin3, BMC Remedy, Service Now, Service now, RSA, ITIL, ITSM, Project Management, Service Delivery,Environment: MS Visio, Windows, CEE, Windows Server, RHEL.Tool ManagementResponsibilities:Active Directory: Account Provisioning & Administration, Mailboxes, Global Distribution lists & Security groups, Folder and Shared Drive management & Access. Correcting, escalating incidents and Service Requests.Handling escalations towards Service Desk. Configured and troubleshoot windows OS and active directory related problems.VPN & RSA/ACS Admin tools: Account Administration, Connection entry setup for PC & MAC users, Troubleshooting, Synchronization of the RSA tag.Installed and configured ESXI Hosts, vCenter, Configured DRS motion, Snapshot, Templates, Clone, moved virtual machines.Cloud service and deployment models. Basic understanding of Amazon Web services. Hands-on experience in maintaining, troubleshooting, and providing technical support for various IT infrastructure components. This could include servers, networks, storage, and other critical IT systems.Ensuring Data center uptime according to SLAsReceive and document incident reports from users or automated monitoring systems. Capture relevant information such as incident description, impacted services, severity, and initial assessment of the impact.Maintain up-to-date knowledge of ITIL including awareness of new or revised ITIL processes. Work closely with Problem Management to identify Root Cause and Defect Prevention Process investigations.Conduct continuous process improvement for the Incident Management Life Cycle and Incident Postmortem process.Work with functional analysts, developers, to ensure all solutions are deployed within agreed timeline and supported after delivery.Migration of users and groups including reports. Organizes and performs all scheduled maintenance activities and make sure it is correct on each end.Provides remote assistance by assisting with escalated calls and troubleshooting.Track the SLA proactively follow with the support groups and ensure incidents are resolved within the SLA without any breaches.CONVERGYS INDIA SERVICES PRIVATE LTD (Mar 2011 to August 2011)Convergys Corporation is a global leader in providing EUC, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products.Role: Microsoft Solutions Senior Technical Member (Senior Analyst)Environment: Windows XP, 7, Windows ServerTools: Team-viewer, CCF, Microsoft Knowledge Base, Microsoft Easy Assist.Job Responsibilities:Managing registry and group policies, Remain up to date in the latest evolutions and developments in the Lync Unified Communications solutions, with regards to integration with communication applicationDiagnosing and troubleshooting network problems along with Outlook client administration and troubleshooting, Advanced Windows 2008/2012 server administration, server builds, troubleshooting support, Build, maintain, upgrade, and troubleshoot VMware ESX Hosts on HP Blade frames.Diagnosing and troubleshooting network problems. Installation and Uninstallation of different Microsoft programs. Communicate on a day-to-day basis with and through the Project Manager with all involved parties and take up the role of Trainer for End-Users and Administrators within the projects.Complete troubleshooting including Active Directory and Microsoft Software / Programs. X Services related to networks, security, Skype for Business, storage, network and server maintenance, monitoring, service desk, and on-site support.Monitoring and configuring users computer/network using MS-DOS commands.Installation and Uninstallation of different Microsoft programs.Worked as L1 support engineer responsible for fixing L1 issues.Perform domain controllers promotion/demotion configured and troubleshooted replication problems global catalog and group policies.Troubleshoot Windows Server OS issue, AD, DNS, DHCP and windows clustering.EDUCATIONAL BACKGROUNDB. E (Electronics and communication)Institute of Engineering and TechnologyHIGHER SECONDARYCBSE Board New Delhi DAV Public SchoolSECONDARY,C.B.S.E. Board New Delhi DAV Public SchoolTECHNICAL PROFICIENCYExperience in Ericsson NFVi Solutions ECCD, OpenStack, CNIS, CEEExperience with cloud technologies (like OpenStack, Kubernetes) and virtualization platforms (VMware, KVM) used in telecom environments for NFV (Network Functions Virtualization).Good Knowledge of LinuxSIP header and Call flow.Protocols: - TCP/IP, MAP, BSSAP, MEGACO, RTP, ISUP & BICCConversant with MS Office (Word, PowerPoint & Excel).Basic C & C++.Windows & UbuntuGood Understanding of Software Development Life CycleQuick learner and excellent team player, ability to meet tight deadlines and work under pressure and be productive with new technologies.Certified in ITIL V3 Foundation.Ericsson Certified Engineer.Kubernetes Associate Certification.EXTRA-CURRICULAR ACTIVITIESParticipated in Sports week-2009 organized by the college.Attended workshop on Software Engineering by Prof. Rajib Mall from IIT Delhi.Secured 84% marks in Pre senior general knowledge test conducted by United Schools Organization.Secured 79% in 21 annual UNESCO information test.Personal DetailsDate of Birth: 12 April 1986.Languages: Proficiency in English & Hindi.Sex: Male.Marital Status: Married.Nationality: Indian. |
