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Click here or scroll down to respond to this candidateCandidate's Name
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PHONE NUMBER AVAILABLEEMAIL AVAILABLEExperienceNovember 2020-Present Nelnet Lincoln, NEFull-Time K12 Account Manager IBuild and maintain relationships with institution contacts by maintaining a high level of availability and proactively reaching out to institutions.Provide direction and guidance to new and existing institution contacts regarding all NBS products and services.Provide training on products, processes and procedures to institutions.Provide excellent customer service and perform multiple tasks on a daily basis via the telephone, chat interface, fax, email or formal written correspondence.Answer high volume of phone calls and/or chats from all regions of the country.Set up and maintain institution profile information, terms, and corresponding marketing site.Encourage increased use of various NBS products and technical services; trouble-shoot problems and offer solutions.Establish open lines of communication with sales team and other internal contacts regarding updates of existing institutions as well as new institution leads.Provide reporting of activities to team leader.Participate in special projects or committees and other related duties as assigned by team leader.November 2019-November 2020 Nelnet Lincoln, NEFull-Time Assistant Account Manager IIAssist customers with setting up payment plans with K-12/CollegesAssist customers with their agreements that they have setup with us whether thats to take a payment or give information about the account.I am trained also to take Quikpay calls for those college payment plans.I am trained in doing business reviews and have been completing business reviews for 2 years.October 2016- November 2019 Nelnet Lincoln, NEFull-Time Assistant Account ManagerAssist customers with setting up payment plans with K-12/CollegesAssist customers with their agreements that they have setup with us whether thats to take a payment or give information about the account.May 2016-October 2016 Nelnet Lincoln, NEFull-Time TPD Advisor IITook helpdesk calls where I helped the TPD advisor's with questions and issuesTook supervisor calls and called wellness checks on highly escalated callsHelped callers with processing their applicationMay 2014-May 2016 Nelnet Lincoln, NEFull-Time TPD AdvisorAssist borrowers with their TPD applicationHelp resolve any issues with borrowers applicationTake calls that are sometimes escalated but end with the borrower satisfied with the information or help that I provided them.September 2013-May 2014 Credit Management Services Lincoln,NEFull-time Account AssociateAssist account associatesCall customer regarding overdue accounts and update informationFacilitate moving past due accounts through the legal systemDisplay persistence in reaching goalsApril 2012-September 2013 Credit Management Lincoln, NEPart-time Account AssociateAssist account associatesCall customer regarding overdue accounts and update informationFacilitate moving past due accounts through the legal systemDisplay persistence in reaching goalsEducationSoutheast Community College Graduated:Lincoln, Nebraska December 2012Associates of Applied ScienceMajor: Office Professional, Medical FocusReferencesDr. Tim Maack-ChiropractorDr. Mosier/Timperley Chiropractic4645 Normal Blvd., Suite 200Lincoln, NE 68506PHONE NUMBER AVAILABLEPolly Montgomery- Operational Analyst -FACTS121 S 13th StLincoln, NECell Phone: PHONE NUMBER AVAILABLELaura Rettig- Office ManagerDr. Mosier/Timperley Chiropractic4645 Normal Blvd., Suite 200Lincoln, NE 68506PHONE NUMBER AVAILABLEMark Cerny- Nelnet- Account OperationsPHONE NUMBER AVAILABLEEMAIL AVAILABLEAlex Avilez- Nelnet- FACTS Team LeadEMAIL AVAILABLE |
