| | | 20,000+ Fresh Resumes Monthly | |
|
|
| | Related Resumes Student Help Desk Mishawaka, IN Computer Science High School St. Joseph, MI Software Development Engineer South Bend, IN Supply Chain Manager Fort Wayne, IN React developer Fort Wayne, IN Manufacturing Operations, New Product, Supply Chain, Quality Con South Bend, IN Software Engineer Fort Wayne, IN |
|
Click here or scroll down to respond to this candidateMELISSACandidate's Name
Street Address Hoover RoadElkhart, IN Street Address
PHONE NUMBER AVAILABLE WPHONE NUMBER AVAILABLE CEMAIL AVAILABLESalesforce Administration Microsoft Office Databases Problem Solving Research & Instruction Retail Customer ServiceSUMMARYHuman Resources experience.QuickBooks and ADP proficiencies.3 years Salesforce CRM user and admin experience.14+ years experience with various databases for management of libraries, inventory, and customers.Experience with cataloging maintenance, OCLC, and MARC 21.Proven success with time management and project management.Skilled at organizing and training peers on new company procedures.Highly organized and independent with strong interpersonal skills.EXPERIENCEDuMor Water Specialists, Inc. Elkhart, IN (2017 Present)Vice President/CFOJanuary 2020 PresentBusiness co-owner.Performed Human Resources functions including payroll, interviewing, time off requests, insurance, and hiring and firing procedures.Oversaw all functions of Accounts Payable.Office ManagerApril 2018 January 2020Developed organizational procedures and systems for office personnel, including filing, billing, accounts payable, payroll, and scheduling.Continued education in management, organization, and team-building skills.Managed employee schedules and troubleshooted scheduling conflicts as they arose.Ordered supplies and equipment as needed.Performed Human Resources functions including interviewing, time off requests, insurance, and hiring and firing procedures.Accounts Receivable/Payable ManagerNovember 2017 - April 2018Processed payments to customer accounts using Water Wizzard CRMEntered all invoicing to customer accounts.Managed rental and delinquent customer accounts.Oversaw training of new Office team members.Entered vendor invoices into QuickBooks database.Handled department scheduling.Customer Care AssociateJuly 2017 - November 2017Tracked and recorded all over the counter sales and payments.Processed warranty paperwork for new equipment sales.Answered incoming calls and emails.Maintained a clean, friendly environment for customers and coworkers.Bia Solutions LLC Atlanta, GA (April 2016 August 2016)Independent Contractor, Salesforce AdministrationCompleted admin tasks as assigned for various Non-Profit Organizations including creation of custom fields, HTML email templates, formulas, workflow and validation rules, and VLOOKUPS.Better World Books Mishawaka, IN (2012 2017)Salesforce Administration, Sales Ops, Internal & External Customer ServiceMarch 2014 - July 2017Performed mass data clean up and updates via Excel and Salesforce Data Loader.Provided reporting and data analysis support for Sales Director.Trained sales ops and sales users on internal processes and CRM use.Improved sales and service processes to reduce client pain and assist Sales team.Qualified incoming leads and distributed to Sales team.Answered client inquiries and fulfilled customer requests via web cases, email, and phone.Created and maintained positive professional relationships with clients.Developed strong and effective internal relationships cross-departmentally.Welcomed problem solving opportunities with non-routine client issues and new technology challenges, using experience and research to better prepare entire Sales team for system updates.Managed negative feedback and resolved identified issues.Warehouse Scanning AssociateMishawaka, IN October 2012 - March 2014Updated sale inventory using internal processing systems.Assured data integrity in manual and automatic input systems.Performed inventory maintenance and control using Indaba database.Performed order fulfillment as needed.Prepared packages for proper shipping.St. Joseph County Public Library - South Bend, IN (2002 - 2011)Librarian AssistantSeptember 2006 - September 2011Conducted daily reference tasks, including answering patron questions, locating requested materials for patrons and staff, maintaining holds for patrons.Handled reference questions using Trillion, Adium and Fire Instant Messenger services.Mastered various materials and resources within the SJCPL system.Organized Childrens Services activities including creating book displays and contributing in the planning of programs.ParaprofessionalJuly 2005 - September 2006Conducted daily reference tasks, including answering patron questions, locating requested materials for patrons and staff, maintaining holds for patrons.Assisted with cataloging of audiovisual and childrens collections (MARC 21).Handled reference questions using Trillion, Adium, and Fire Instant Messenger services.Gained mastery of various materials and resources within the SJCPL system.Participated in various Childrens Services activities including creating book displays and contributing in the planning of programs.Circulation AssociateJune 2002 - July 2005Conducted daily operations including counting of cash drawers, handling patron fines and fees, checking in and out library materials, assisting patrons with new library card registrations.Participated in off desk tasks such as placing patron holds, processing patron registrations, assisting in the repair and retrieval of Audio Visual materials, as well as use of Innovative and Innovative Millennium software to locate library materials.EDUCATIONIndiana University, South BendBachelor of Arts, English 2005Indiana University - Purdue University, IndianapolisMaster of Library Science 2016SKILLSSalesforce Admin and Power UserProject ManagementMicrosoft Excel Power UserExperienced in Various Database SystemsOrganizational, planning, communication, and analytical skillsClassroom understanding of MARC 21 and RDACatalog maintenance experienceDewey Decimal Classification expertiseProficient user of OCLC (WorldCat)REFERENCESMelissa is a fabulous time and project manager. She is someone you can simply hand a project to and know its going to get done and get done well. If shes not sure how to accomplish a task, she researches ask questions, using each opportunity to learn and add to her skill set for the next challenge.Mary Fajimi, Better World Books former supervisor (EMAIL AVAILABLE)Melissa has been a huge help and support to her colleagues in the UK with all aspects of Salesforce, and beyond. She has assisted me in all my queries with grace and patience. She makes herself available to help her colleagues with all queries and is keen to investigate new ways of analyzing information which will help the business and improve her understanding of Salesforce. She is approachable, explains solutions clearly and without judgement, and always with absolute professionalism.Vanessa Jones, Better World Books UK Team (EMAIL AVAILABLE)Melissa is a dedicated and valued team member. She is always willing to take time out of her day to assist with unexpected projects while still finishing her work promptly. Each team she has been a member of looks to her as an asset who is always willing to help deepen their knowledge pool. She understands team dynamics and that working together is the key to success.Michael Kappes, Better World Books Supervisor (EMAIL AVAILABLE) |
