Candidate Information Title Customer Service Data Entry Target Location US-VA-Manassas Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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ANNEHARRISEMAIL AVAILABLEPHONE NUMBER AVAILABLEManassas, VA Street Address
SUMMARYCommunicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.SKILLSSchedulingData EntryAccount UpdatingInformation SecurityData CollectionCall ManagementInbound and Outbound CallingAppointment SchedulingReport GenerationComplaint ResolutionConsultative SalesProduct KnowledgeService UpsellingMicrosoft Office ExpertiseRetail Sales Customer ServiceHigh-Energy AttitudeCredit Card Payment ProcessingReading ComprehensionConflict ResolutionProblem ResolutionCustomer RelationsEXPERIENCECUSTOMER SERVICE REPRESENTATIVE 02/2023 to 02/2024The Bowen Group Realty - Stafford, VAUsed proven techniques to de-escalate angry customers during telephone interactions.Engaged in conversation with customers to understand needs, resolve issues and answer product questions.Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Maintained detailed records of customer interactions, transactions and comments for future reference.Updated databases with new and modified customer data.DATA ENTRY CLERK 08/2022 to 02/2023Vector Security - Gainesville, VAInput new data to test customer and account system changes and upgrades.Translated written documentation and notes into emails and other types of correspondence.Proofread and edited documents to correct errors.Contacted customers via phone or email to address data inquiries.Reviewed, corrected or deleted data, verifying customer and account information.ADMISSIONS ASSISTANT 09/2021 to 08/2022Home Paramount Pest Control - Manassas, VAPleasantly welcomed visitors, answered phone calls, and maintained front reception desk.Sorted and distributed incoming faxes, letters and emails for office distribution.Responded to customer issues to provide immediate resolution and improve retention.Generated leads through cold calling, online searches, and referrals from existing clients.Reviewed files, recordings and other documents to obtain information to respond to requests.ASSISTANT TEACHER 04/2021 to 11/2021The Merit School - Manassas, VAAssisted classroom teacher in developing and implementing lesson plans.Worked with students to reinforce learning of material or skill introduced by teacher.Encouraged positive behavior with rewards and incentives.Helped maintain a safe and orderly learning environment.Completed day-to-day duties accurately and efficiently.NIGHT AUDITOR 02/2018 to 08/2020Sleep Inn Hotel - Fredericksburg, VATracked income and expenses for business using accounting software.Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.Prepared detailed audit reports at the end of each shift.Checked auditing discrepancies by reconciling cash drop and credit card transactions.Maintained cleanliness of bathrooms, lobby and front desk.Greeted, registered and assigned rooms to hotel or motel guests.Verified that all charges posted were accurate prior to submitting final bills to guests.ASSISTANT MANAGER 02/2016 to 08/2018Olde Towne Inn Hotel - Manassas, VAOrganized schedules, workflows and shift coverage to meet expected business demands.Communicated regularly with customers to gain insights into their needs.Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.Resolved conflicts between team members in an effective manner.Resolved customer inquiries and complaints requiring management-level escalation.Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.Reviewed completed work to verify consistency, quality and conformance.EDUCATION AND TRAININGAdult Education - ManassasGED03/2016Bryant And Stratton College - Newport News - Newport News, VAAssociate of ScienceHuman Services