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| | Click here or scroll down to respond to this candidateCandidate's Name , Life and Health License NJ, PMPPHONE NUMBER AVAILABLE Little Egg Harbor, NJ Street Address EMAIL AVAILABLELife and Health Licensed Agent NJHighly skilled in project management, product development, strong organizational and communication skills. Experienced facilitator, productive resource alignment management for employees in need of various types of health and life insurance. Interfaces well with diverse groups, key decision makers, directors/AVPs/VPs, project leaders, staff, vendors, and customers.KEY SKILLSStrategic Planning Product/Service Management Product Development Employee Benefit EducationPROFESSIONAL EXPERIENCEColonial LifeLicensed Life and Health Benefits Counselor 2024 currentAssist local business to enhance and expand their employee benefits offerings to help current employees and entice new employees to stay with the companyBenefit counselor - small to mid-sized businesses.Provide supplemental benefit enhancement to business groups from 5 to 200 employees.Bankers LifeLicensed Life and Casualty Agent 2023Medicare, Life, Annuity agentRWJBH Mobile Health 2022 - 2023 Mobile Health Project CoordinatorLead cross-departmental project teams for the Mobile Health Portfolio (20 projects) including to EMS, Patient Transfer Center, Division Wide Projects and Training Center. Projects are tracked from inception to completion maintaining budget and timelines.SsostDevelop written procedures to outline cross organizational work processes.Communicate to upper management on all project s status on a weekly basis or when an escalation is needed.Create Job Aids for employees: Zoom, Duo, Teams and general trainingCreate requisition for organization equipment and track through receiptAssist in equipment setupTrack assets such as MDTs, the status of the equipment and ensure that fixes are made to broken or disabled equipmentRWJBH Monmouth Medical Southern Campus & Community Medical Center 2020 - 2022Physician Application AnalystAssists Physicians with technical problems and requests through troubleshooting, resolution and escalation if required.Keeps informed of most recent trends and technologiesManages helpdesk requestsMonitors and troubleshoots software, mobile device, and telecom problems as they occurPerforms training to customers on various technology topicsProvides customer-focused, quality serviceUser administration for TigerConnect, Epic and Cerner in addition to other Healthcare applicationsWorks closely with Field Service Manager and System IT&S Site Director to ensure high level of customer satisfaction through communication, prioritization, escalation, etc.RWJBH Monmouth Medical Southern Campus & Community Medical Center 2020 - 2020(Insight Global Contract) WIN 10 Project CoordinatorProject lead for the WIN10 deployment and WIN7 reduction for a healthcare organization.Manage a group of 4 team members and deployment of new PCsMaintain inventory if WIN10 pcs and deployments to track assets for RWJBHTroubleshoot deployment issues with cross functional levels of hospital personnelAT&T, Middletown, NJ 1997 - 2019Technical Project Manager - Product DevelopmentLed cross-departmental project teams resulting in the introduction of ISPI, IPv6 for ISIPI Domain 2.0 services on time, and within budget utilizing JIRA.Led cross-functional teams on Domain 2.0 (virtualization to the cloud) International Routing Consolidation project creating network design and executing test program. Reduced capital and operating costs. Minimized downtime. Increased IT productivity, efficiency, agility and responsiveness.Created the PM Consortium forum specifically designed to assist the Project Managers and support collaboration of new processes such as AIC, ECOMP, D2ICE. Quicker time to market and reduce product defects, cycle time, gap closure.Responsible for managing cross- functional teams that involve UI/UX, development, QA, and product development using the JIRA system.Led cross-departmental project teams resulting in the introduction D Channel Aggregator in addition to reduce costs and create revenue of 5 million dollars.Delivered Project of Record (POR) database tool for overall D1 and Domain 2.0 portfolio (400+ projects) delivering requirements, design, screen layouts and training. Projects included: VOIP, USP, Android services, D2 Interconnect. Select supporting staff and lead a project team. Negotiate with contractors and suppliers for materials and/or services. Ensure that each stage is progressing on time, on budget and to the processes and quality standards of the company.Facilitated cross-functional teams in document review, issue resolution and ownership utilizing Fast Decision Process (FDP). FDP was an agile like process where issues were discussed for 3 -5 minutes. If resolution could not be made the issue was put in a queue, assigned an owner and a date for resolution. Follow up was done 2x a week.CERTIFICATIONCSM (Certified Scrum Master) Scrum AlliancePMP PMIMAOM - 2024TRAININGAT&T Technology Transformation and Network Transformation, Agile Bronze, Big Data Bronze, Open Source Bronze, Cloud Computing Bronze, API Bronze, Dev Ops Boot CampOTHER SKILLSMS Project, Excel, PowerPoint, Database ManagementVOLUNTEERiCouldBe - mentor at-risk middle and high school students with an online community of professional mentors, empowering teens to stay in school, plan for future careers, and achieve in life.EDUCATIONROWAN UNIVERSITYBachelor of Arts, Communications |