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Click here or scroll down to respond to this candidatePROFESSIONAL SUMMARYDedicated management professional with experience leading high-performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals. EXPERIENCECandidate's Name
February 2024 - Present Cordia Management, Stone Mountain, GeorgiaManagerJune 2019 - January 2024 Once Upon a Child, Snellville, GA Processed invoices, payments, and incoming and outgoing mail. Answered phone calls and managed inquiries from customers and vendors.Answered phones professionally while providing accurate information about company products or services.Created and maintained ling systems, both electronic and paper- based, to facilitate quick retrieval of documents. Opened, sorted and distributed incoming correspondence. Compiled data from various sources for reports preparation and analysis.Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.Mentored and trained new employees on company policies and procedures.Provided support for customers by addressing complaints quickly and efciently, displaying exceptional customer service skills.Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.Assigned, prioritized, and delegated tasks and responsibility to departmental employees.Reduced workplace safety or health hazards by enforcing work practices and procedures.CONTACTPHONE NUMBER AVAILABLEEMAIL AVAILABLESnellville, Georgia 30078SKILLS Scheduling Business Administration Meeting Coordination Bookkeeping Customer Engagement Training and Development Positive Attitude Professional and Courteous Problem-solving abilities Self MotivationROSEMARY BULLARDNIGHT WAITRESS/EVENING SHIFTSuccessfully completed complex projects on time while maintaining high-quality standards, showcasing strong project management abilities.EDUCATIONDiploma in Mass Communication and JournalismGeorgia State UniversityREFERENCESPrincess Ekezie Once Upon A ChildKey HolderPHONE NUMBER AVAILABLEEMAIL AVAILABLEImani Provost Once Upon A ChildAssistant ManagerPHONE NUMBER AVAILABLEEMAIL AVAILABLEMi'Kya Edwards Once Upon A ChildKey HolderPHONE NUMBER AVAILABLEEMAIL AVAILABLEAssociateAssociateAssociate |
