| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address Cell: PHONE NUMBER AVAILABLE EMAIL AVAILABLE Committed to delivering exceptional results by prioritizing customer satisfaction and on-time deliveries, I aim to exceed expectations, providing reliable and efficient cargo transportation services that keep our clients' needs at the forefront of our mission.Notable SkillsTruck DrivingCustomer Service, MultilingualFreight HandlingRoute OptimizationDispatchExpedited DeliveryContract FulfillmentDedicated RoutesCargo Van DeliveryStraight TruckOn-Time DeliveryVehicle MaintenanceSafety & ComplianceForklift OperationFlexible ScheduleExperiencePizza Hut, Grand Rapids, MI Jun 2023 PresentDelivery Driver / Customer Service Personnel (Current Employer) Safely and efficiently deliver food orders to customers, ensuring accurate and on-time delivery even during peak hours and adverse weather conditions. Collaborate with kitchen staff to ensure orders are prepared accurately and timely. Maintain a high level of customer service by providing friendly and professional interactions with customers, resolving issues promptly. Expertly navigate dynamic routes to optimize delivery efficiency while adhering to traffic regulations and utilizing GPS technology. Collaborate effectively with dispatchers to coordinate delivery schedules, address any issues, and accommodate last-minute changes. Consistently exceed performance metrics and fulfill contractual obligations, resulting in positive customer feedback and repeat business. Cultivated a strong and loyal customer base through exceptional service, resulting in repeat business, referrals, and positive reviews.Lyft, Grand Rapids, MI (Sidegig) May 2019 Present Lyft Driver / 5.0 Rating with over 5900 Rides. (Active Sidegig) Maintain a perfect 5.0 rating by consistently providing exceptional customer service to passengers during over 5900 rides. Ensure the safety and comfort of passengers by adhering to traffic laws, maintaining a clean and well- maintained vehicle, and offering amenities like phone chargers and bottled water. Utilize effective communication skills to address passenger inquiries, concerns, and special requests promptly. Exhibit outstanding time management and route optimization skills to maximize earnings and complete more rides during peak demand periods. Handle cash and electronic payments accurately and securely, maintaining a clean and organized financial record. Demonstrated extensive knowledge of the local area, including familiarity with popular destinations, efficient routes, and traffic patterns, ensuring passengers' timely and informed journeys. Conducted routine inspections of the vehicle to guarantee safety and reliability, promptly reporting and addressing any maintenance concerns. Implemented comprehensive COVID-19 safety measures to prioritize the well-being of both passengers and the driver, including rigorous vehicle sanitation practices and the use of appropriate personal protective equipment. Successfully managed and resolved conflicts or disagreements with passengers, consistently promoting a secure and pleasant ride environment. Proficiently utilized navigation apps such as Google Maps and Waze to select the most efficient and expedient routes, ensuring passengers reached their destinations promptly. Swiftly addressed unexpected challenges such as traffic disruptions, detours, or passenger emergencies, ensuring a seamless and stress-free travel experience. Presented a polished and well-groomed appearance, leaving a positive and professional impression on passengers.Sweet Express, Grand Rapids, MI Feb 2019 Jun 2023 Cargo Van Driver Operated cargo vans to transport goods and products to various destinations, ensuring timely and secure deliveries. Developed and executed efficient route plans to minimize travel time and fuel costs while consistently meeting or exceeding delivery deadlines. Demonstrated exceptional freight handling skills, ensuring the proper loading, unloading, and securement of cargo, including fragile or high-value items. Maintained accurate records of deliveries, invoices, and receipts, meticulously documenting any discrepancies or issues. Established a solid reputation for reliability, dedication to fulfilling contracts, and cultivating positive client relationships. Effectively managed and tracked inventory levels, reducing errors and ensuring accurate order fulfillment. Conducted regular inspections and maintenance on cargo vans to prevent breakdowns and ensure optimal vehicle performance. Collaborated with loading dock personnel to streamline the loading and unloading process, reducing wait times and improving overall efficiency. Ensured strict adherence to all relevant transportation regulations, including weight limits, hazardous materials guidelines, and safety protocols. Implemented cost-effective practices, including fuel-efficient driving techniques and load optimization, to maximize operational savings. Demonstrated readiness to handle emergency situations on the road, including breakdowns, accidents, and adverse weather conditions, ensuring minimal disruptions to delivery schedules CEVA Logistics, Grand Rapids, MI Dec 2017 Jan 2019 Straight Truck Driver Operated straight trucks to transport shipments for a leading logistics company, prioritizing safety, professionalism, and on-time delivery. Collaborated closely with dispatchers to coordinate pick-up and delivery schedules, effectively adapting to changing circumstances and optimizing route plans. Ensured the proper handling and securement of freight, implementing industry best practices to minimize the risk of damage or loss. Committed to strict adherence to safety procedures and regulations, resulting in a spotless safety record during my tenure. Conducted thorough pre-trip and post-trip inspections, identifying and reporting any maintenance issues promptly. Efficiently executed multi-stop delivery routes, effectively coordinating multiple drop-off points while maintaining strict delivery schedules. Cultivated strong and positive relationships with clients by providing exceptional service, promptly addressing inquiries, and resolving any delivery-related issues to their satisfaction. Maintained impeccable accuracy in all documentation, including bills of lading, delivery receipts, and other shipment-related paperwork, reducing administrative errors and ensuring smooth operations. Effectively managed and responded to incidents or accidents, including coordinating with emergency services, documenting the incident, and ensuring the safety of all parties involved. Proficiently used logistics technology and tracking systems to monitor the status of shipments in real- time, improving communication with dispatchers and clients. Collaborated seamlessly with warehouse personnel and fellow drivers, ensuring efficient loading and unloading processes, as well as providing support during peak demand periods. Kept up-to-date with industry best practices, safety regulations, and new technologies through ongoing training and professional development.Hanson Bulk Steel Treating, Grand Rapids, MI Feb 2017 Nov 2017 Steel Delivery Driver Specialized in steel delivery, meticulously handling and transporting steel products to various customers, including construction sites and manufacturing facilities. Demonstrated a high level of care and attention to detail when handling steel materials, preventing damage and ensuring customer satisfaction. Proficiently operated forklifts and other specialized equipment to facilitate the safe loading and unloading of steel products, ensuring both efficiency and safety. Maintained clear and consistent communication with customers to meet their specific delivery requirements and address any concerns. Adapted to unique delivery challenges, such as oversized loads, narrow access points, and precise placement requirements, while efficiently utilizing forklifts for material handling. Consistently met or exceeded delivery schedules, contributing to the success of construction projects and manufacturing operations. Implemented rigorous quality assurance protocols, including visual inspections and measurements, to verify the integrity of steel products before, during, and after transit, minimizing the risk of defects or damage. Tailored delivery processes to meet individual customer needs, offering customized delivery windows, handling requests for specific handling methods, and providing real-time updates on delivery progress. Adhered to stringent safety protocols for the transportation of heavy and potentially hazardous materials, maintaining an exemplary safety record and promoting a safe working environment. Assisted customers with inventory management by providing accurate counts, facilitating organized storage, and offering just-in-time delivery solutions, enhancing overall supply chain efficiency. Collaborated closely with on-site personnel at construction sites and manufacturing facilities to ensure seamless deliveries, coordinate offloading procedures, and resolve any site-specific challenges. Expertly secured loads using appropriate methods, including strapping, chaining, and blocking, to prevent shifting or damage during transit, in compliance with transportation regulations. Resolved delivery-related issues promptly and effectively, such as addressing discrepancies, handling return requests, and providing solutions for unexpected challenges. Promoted environmental responsibility by implementing fuel-efficient driving practices and minimizing vehicle idling, reducing the environmental footprint associated with steel transportation. SameDay Delivery, Grand Raspids, MI May 2011 Feb 2017 Cargo Van Driver Conducted efficient and timely cargo van deliveries, consistently meeting demanding deadlines and ensuring that critical shipments arrived on time, demonstrating unwavering commitment to service excellence. Implemented advanced route optimization strategies to enhance delivery efficiency, reduce operational costs, and minimize environmental impact by efficiently utilizing resources and reducing fuel consumption. Collaborated closely with dispatchers to streamline routing and scheduling processes, offering valuable insights and recommendations for route planning, resulting in improved overall operational efficiency. Established strong and enduring customer relationships through the consistent delivery of exceptional service, proactive problem-solving, and a commitment to exceeding expectations, fostering loyalty and trust. Thrived in an on-call environment, demonstrating exceptional adaptability by swiftly responding to rapidly changing delivery needs, ensuring that urgent shipments were dispatched promptly and effectively. Trained and mentored new drivers, sharing extensive expertise in efficient route planning. Provided essential support in various operational capacities, including inventory management, warehouse coordination, and documentation processing, demonstrating versatility and a willingness to take on additional responsibilities. Implemented and maintained rigorous safety protocols, ensuring compliance with all transportation regulations, resulting in a safe and incident-free work environment. Assisted in the development and implementation of standard operating procedures (SOPs), contributing to process improvement and increased operational efficiency. Leveraged advanced communication skills to liaise with clients, dispatchers, and team members, ensuring clear and concise information exchange and problem resolution. ReferencesJasmin DurmicFedex - Straight Truck DriverPHONE NUMBER AVAILABLEAdnan AjanovicHearthside Switcher DriverPHONE NUMBER AVAILABLEHaso KericWisconsin Converting Solutions ArchitectPHONE NUMBER AVAILABLEEMAIL AVAILABLE |
