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Candidate's Name
Shoe Show Inc.Lexington, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEThe phone number listed is my contact number. PHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceCustomer Service RepresentativeSHOE SHOW INC-Concord, NCApril 2021 to PresentSupports customers by providing helpful information, answering questions, and respond to complaints.Open customers account by recording account information. Contribute to team effort by accomplishingrelated results as needed. Serves customers by providing product and service information and resolvingproduct and service problems. Place phone orders for customers, and issue refunds if customerencountered problems with product. Rectify customers and put their needs first.Team Member/CashierSheetz-Lexington, NCMarch 2023 to October 2023As a team member/cashier working for Sheetz, remained on my feet at all times during my shift; standing,kneeling, stooping and bending to stock shelves when items would go low. I smiled and greeted customersgoing in and out the store during my scheduled shift. Performed detail-oriented task while working in afast-paced environment. Handled cash and card transactions from customers to registers. Interact withcustomers and team members in a professional manner. During the time frame of employment withSheetz my positive attitude with the customers and interactions, store was number 1 with friendliness.Certified Trainer/CashierZaxby's-Lexington, NCJuly 2015 to December 2018Handle cash, debit or credit transactions when customers place orders in store or through drive through.Cross trained new members in the kitchen and front line during scheduled shifts. Interacted withcustomers and team members on a professional level. Kneeled, reached and bend numerous timesthroughout shift. Remained on feet several hours until shift ended.EducationHigh school diploma in N/AWakefield High School - Arlington, VASeptember 1994 to June 1998Skills Packaging Assembly Merchandising Typing Cleaning Customer service Cashiering Cash handling Computer operation Warehouse experience Order picking Communication skills Phone etiquette SalesAssessmentsCustomer focus & orientation  ProficientOctober 2021Responding to customer situations with sensitivityFull results: ProficientSales skills  CompletedJuly 2020Influencing and negotiating with customersFull results: CompletedWork style: Reliability  ProficientAugust 2021Tendency to be reliable, dependable, and act with integrity at workFull results: ProficientCall center customer service  ProficientSeptember 2021Demonstrating customer service skills in a call center settingFull results: ProficientCustomer service  ProficientSeptember 2021Identifying and resolving common customer issuesFull results: ProficientManagement & leadership skills: Impact & influence  CompletedApril 2022Choosing the most effective strategy to inspire and influence others to meet business objectivesFull results: CompletedIndeed Assessments provides skills tests that are not indicative of a license or certification, or continueddevelopment in any professional field.Additional InformationVery adapt and quick learner. Love to communicate with people in friendly environments.Smartoutgoing person who will go above and beyond when needed.