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Click here or scroll down to respond to this candidateCandidate's Name
Clarksville TN Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLESummary:Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.SKILLS:Consultative Sales,Call Management Data Entry, Data Collection,PaperworkProcessing, Report Generation, Microsoft PowerPoint, Positive and professional, Shipping and receiving understanding, Order Fulfilment,Call Center Operations, Quality Control,Staff Training, In-store support,Customer Service,Product Promotion,Promotional supportCustomer Service Representative AT&T Call CenterAthens, GeorgiaJan 2023 - July 2024 Answered customer inquiries via phone, email, and chat. Maintained detailed records of customer interactions, transactions and comments for future reference. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Utilised job-related software to prepare change of address records and issue service discontinuance orders. Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support. Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs. Led on- and off-site customer support teams across multiple time zones. Adjusted bills and refunded money to resolve customers' service or billing complaints. Presented existing and prospective customers with valuable service or product information to aid in decision-making. Collaborated with sales team members to stay current on inventory levels and resolve item issues.Reason for Leaving: Family deathAssembly Supervisor Kubota industrial EquipmentJefferson, GeorgiaDec 2020 - Jan 2023 Analysed data from previous production runs to identify potential issues that could arise during future runs. Developed methods for tracking inventory levels throughout the entire assembly process. Performed periodic maintenance checks on equipment utilised in the assembly process. Collaborated with other departments such as engineering, supply chain, and sales to develop new products or services. Implemented corrective actions when discrepancies occurred during product inspection. Monitored production output, quality control, and safety standards. Picked orders and prepared for shipping and receiving of incoming products. Assigned tasks to employees and monitored productivity, performance and task completion. Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively. Enforced company policies, answered coworkers' questions and trained new personnel. Prepared operations data to produce comprehensive reports to management. Observed and monitored utilization of equipment. Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work. Keep records of employees' attendance and working hours for accurate calculation of billable cycles. Developed pricing schedules, costing for materials, and compliance statements. Reasons for Leaving: Health ReasonsAssembly Line Worker Carrier TransicoldAthens, GeorgiaNov 2018 - Dec 2020 Worked quickly and efficiently while maintaining high standards of quality control. Monitored inventory levels and informed management when additional supplies were needed. Reported any safety hazards or defective parts encountered during assembly operations. Maintained accurate records of product counts and materials used during assemblies. Provided assistance in other departments when needed. Organised work area daily to ensure efficient workflow throughout shift. Built and packaged products to comply with multiple work orders and deadlines. Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence. Used established assembly instructions to complete jobs. Recognized defective material and reported issues to management. Reason for Leaving: Found a better Paying JobHigh School DiplomaWinder-Barrow High SchoolWinder, GA May 2020 |
