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LinkedIn- https://LINKEDIN LINK AVAILABLEPortfolio-fikirieStreet Address .com GitHub- https://github.com/Fikirie21 Fikirie MershaCandidate's Name
Tel: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEPROFESSIONAL SUMMARY:A certified IT Support Specialist with experience in Windows installation, computer deployment, hardware/software troubleshooting, Active Directory, and Office 365. Proficient in ITIL practices and experienced with the Spiceworks and ServiceNow Ticketing Systems. Full Stack Web Application Developer since November 2023, skilled in creating and managing comprehensive web solutions.SKILLS: Front-End: JavaScript ES6 / jQuery, Java, CSS / SASS, HTML / XHTML /, JSX, Bootstrap Back-End: Node / NPM, REST API / Express, MySQL, PHP / Apache Source Control: Git (Git Flow), GitHub Frameworks: React, / XML / JSON Other: Adobe Photoshop, ArchiCADWORK EXPERIENCE:Desktop Support SpecialistMACIR Career Center, Boston, MA Jun 2020  Dec 2021 Installed, maintained, managed, and troubleshot Windows 10 and Mac OS workstations, including peripheral devices such as printers and conference equipment, and applications like Office 365, Google Apps, and Adobe products. Maintained and troubleshot local area networks for connections involving Wi-Fi, LAN, WAN, VPN, DNS, and VoIP network issues. Provided clients with up-to-date status on all issues, including hardware and software updates. Created, deleted, and maintained user system accounts and passwords in Active Directory, Google Admin, phone systems, and Office 365. Created and processed tickets using the Spiceworks Ticketing System, consulting the Knowledge Base before escalating complex tickets.LAB IT SUPPORTTakeda Pharmaceuticals, Cambridge, MA January 2022 -Aug 2023 Installed, maintained, managed, and troubleshot Windows 10 and Mac OS workstations, including peripheral devices such as printers and conference equipment, and applications like Office 365, Google Apps, and Adobe products. Diagnosed system hardware, software, and operator problems. Connected and disconnected lab instruments with computers. LinkedIn- https://LINKEDIN LINK AVAILABLE Portfolio-fikirie21.com GitHub- https://github.com/Fikirie21 Fikirie MershaCandidate's Name
Tel: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLE Created and processed tickets using the ServiceNow Ticketing System, consulting the Knowledge Base before escalating complex tickets.PERSONAL PROJECTS Recreated a responsive live website of Netflix.com using React.js and integrated Netflixs YouTube channel with the website using API. View code on GitHub Recreated a responsive live website of Amazon.com using React.js. View code on GitHub Recreated a responsive website of Apple.com using React.js. View code on GitHub EDUCATION:Mekelle University, Mekelle, EthiopiaJune 2015Civil EngineeringGoogle IT Support Professional Certificate, Boston, MA June 2021Eight-month IT support program, developed by Google in collaboration with CompTIA that covers troubleshooting, customer service, networking, operating systems, system administration, and security.Evangadi NetworksCertificate in Full Stack Web DevelopmentJune 2024Bunker Hill Community College (BHCC)Expected Graduation:Jan 2025Associate Degree in Computer Science