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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Woodlawn Dr.Crestview, FloridaStreet Address
PHONE NUMBER AVAILABLEPersonal email: EMAIL AVAILABLEKey Strengths:36 years of customer service18 years of call center experienceSetting goals and achieving themComputer skills with Microsoft Word and ExcelAlways looking for new ways to provide excellent customer serviceExperience:BooksamillionBookseller and barista September 7, 2019 to November 15, 2023Bay County School DistrictParaprofessional at St. Andrews School August 10, 2021 to December 1, 2023Worked with students with behavior issues and also autistic students.Paraprofessional at Lucille Moore School September 18, 2018 to June 30, 2021Substitute teacher from August 17, 2018 to September 17, 2018Maximus Federal Lynn Haven, FloridaMedicare Customer Service Representative CCO Operations November 17, 2018 to January 20, 2019General Dynamics Information Technology Lynn Haven, FloridaMedicare Customer Service Representative- CCO Operations June 18, 2018 t- November 16, 2018Marketplace Customer Service Representative CCO Operations August 18,2017- June 17, 2020Bay County School DistrictSubstitute teacher and substitute for Bay Base Afterschool and Summer ProgramMay 2017 August 17, 2018West Bay Elementary West Bay Florida October 10, 2016 to June 2017I cleaned classrooms, swept floors, cleaned cafeteria. I used a buffer machine for the cafeteria floor. I monitored students behaviors in the cafeteria during breakfast and lunch.GCA servicesCustodian from September 25, 2016 to June 28,2017Duties included: cleaned offices and classrooms at Springfield Elementary School, Breakfast Point Academy and the Purchasing offices of the district.The company lost their contract with Bay County District School System and we were laid off.General Dynamics Technology Lynn Haven Florida 32444Tier 2 Customer Services Representative- COO Operations February 8, 2016 to September 2016Greets consumers in a timely manner to address their concernsSubmits escalations based on the consumers needsProvides peace of mind for the consumerDemonstrates a willingness to exceed consumers expectationsHandles regular Tier 1 calls with the same communications skillsCustomer Service Representative- CCO Operations July 2015 to February 2016Answers phone in a timely mannerAddresses consumers needsAssists consumers with completing applications for coverageAnswers any questions that they may haveBuilding a rapport in order to assist the consumerCustomer Service Representative Sprint Panama City Beach, FloridaJanuary 2012 to July 2015Duties included: Answering the phone in a timely mannerOrdered equipment. Processed payments for cell phone service and orders for phones and other equipment. Helped to troubleshoot equipment including phones and hotspots. Followed up with customers to make sure that their issue was resolved. Thanking them for their business. Averaged 92 to 100% in customer service satisfaction each month. Worked with the Federal Government and Enterprise Accounts.Night Audit/cook/ front desk- Hampton Inn Destin Florida- March 2011 to January 2012Processed previous nights activity. Balanced the nightly reports. Late night check ins/outs. Greeting customers and making sure their concerns are addressed. Made breakfast and kept coffee going. Checked in customers during the day and night as well.Customer Service Representative NEWCrestview FloridaMarch 2004 to November 2010Worked with Directv. Troubleshot receivers and remotes. Ordered equipment to be sent out to the customers. Processed payments and address customers needs. Worked with Best Buy Troubleshot tv and dvrs. Scheduled techs to go out to customers homes to fix their equipment. Cancelled cell phone insurance and took payments.Educational BackgroundAshford University- March 2017- September 5, 2018Obtaining a Bachelors degree in Education Cognitive Studies. Future Goal is to graduate and teach autistic children.High School Diploma: General Studies1988 Crestview Senior High School- Crestview Florida 32536Took algebra, government, history, science, social studies and home economics.References available upon request. |
