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Click here or scroll down to respond to this candidate09/2023 - 02/2024 Customer Service Associate (CSA)Weareeverise, Plantation, FLCall center representative work from home taking calls from customers calling about their healthcare coverage for dental. Some calls were concerns about their claims, medical codes, and other related to their dental coverage. As a representative, my job was to record what the call was in reference to. Street Address /2022 - 05/2023 Softlines CoordinatorDIRT CHEAP WACO, Waco, TXMy job was to maintain clothing department-keeping it picked up and putting out new clothing when it comes in-keeping price signs up to date. Condensing racks when necessary, maintain the dressing rooms and organizing the entire clothing department.Street Address /2019 - 07/2022 Softlines CoordinatorDIRT CHEAP WACO, Waco, TXsoftlines lead-maintained clothing depatment-keeping clothing stoppable/placing new clothes on the floor, sizing-kept dressing rooms clean--maintained pricing signs weekly to keep updated.11/2015 - 12/2015 CashierWal-Mart, WACO, TXchecking, sales, bag groceries and products09/2012 - 12/2013 Homehealth AideGirling Healthcare, WACO, TXAssist clients with household cleaning, dressing, and cooking if necessary. allow time for companionship10/2011 - 06/2012 Customer Care Service Representative C3, MCGREGOR, TXAssist members with their specific needs regarding their plans-problem solving concerning billing and enrollment along with pharmacy calls. Pharmacy calls consist of looking up medication names and informing members if the medication is covered under the plan-authorizing override for medications when members are going away on vacation. Assisted pharmacies when they are having problems with authorizations going thru. Assist members in making payments for their plans and any billing questions that they may have.11/2009 - 10/2011 CSRExam Management Services Inc, WACO, TXPAULINE BARNES944 PARKVIEW CIR, HEWITT, TX 76643Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEObjectiveSeeking a full-time or part-time position where I will be able to use my office and computer knowledge and peoples skills along with my organizational abilities. Ability SummaryEmployment HistoryRecord all paperwork received by mail-record on spreadsheet incoming and outgoing mail. Deliver requested paperwork to caseworker assigned. Mail out paperwork that needs to go to main office.06/2009 - 10/2009 Customer Care RepresentativePrepaid Legal Services, DUNCAN, OKAssist callers on inbound calls with membership needs such as attorney information and membership numbers and etc.09/2007 - 03/2009 MRI RegistrarHillcrest Medical Hospital, WACO, TXRegistered patients for MRI exams/assist with getting patients dressed if needed, answered phones, set up appointments, call to remind patients of appointments 12/2006 - 05/2007 Customer Service Rep.Manpower, Waco, TXCall Center-receive incoming calls assisting customers with utility services. 04/1999 - 07/2006 Customer Service RepresentativeAmerican Income Life, Waco, TXAnswering correspondence and assisted customers with their insurance policies. 01/1999 - 04/1999 Data Entry ClerkExpress Personnel, Waco, TXWork at different jobs inputting data.09/1998 - 12/1998 Customer Service RepTemp Agency, Columbia, SCReceived incoming calls from customer's placing orders for checks. 05/1988 - 09/1998 File ClerkAmerican Income Life Ins., WACO, TXPull files daily for individuals from other departments as needed---distributed to each department. Also on scheduled days put up that have returned back to the file room. Filed paperwork in files on a daily basis.Secretarial1 Year at College or a Technical or Vocational School 4C College, Waco, TXHigh School DiplomaEl Dorado High School, El Dorado, AREducation HistoryOccupational Licenses, Certificates and TrainingHonors & ActivitiesI have had experience in all office settings dealing with spreadsheets,calculators, printing and all types of softwareAdditional InformationDetailed ReferencesJackie BARNES, CoworkerEMSIPHONE NUMBER AVAILABLEKenya AMOS, CoworkerEMSIPHONE NUMBER AVAILABLE ext. 4858Melvin THOMAS, CoworkerEMSIPHONE NUMBER AVAILABLE ext. 4883 |
