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Click here or scroll down to respond to this candidateCandidate's Name
Gary, IN 46402 H: PHONE NUMBER AVAILABLE C: PHONE NUMBER AVAILABLE EMAIL AVAILABLE WWW: Bold ProfileProfessional SummaryOrganized Call Center Agent offering 2-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. E Friendly Call Agent handles fast-paced call center settings. Offering excellence in active listening and the ability to understand the other person's perspective and emotions.Work HistoryCall Center Operator, 03/2021 - 07/2021Knowledge Services/ 211 RemoteEffectively able to articulate clients' needs through active listening and educating client on updated policies and procedures while tailoring solution to each client's casePromptly handled average of 70 customers inquiriesResponded to customer requests for products, services, and company informationDelivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiencesAchieved high satisfaction rating through proactive one-call resolutions of customer issuesAssisted customers by answering questions and responding to inquiriesLearned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questionsDeveloped highly empathetic client relationships and earned reputation for exceeding service standard goalsResponded to customer requests, offering excellent support and tailored recommendations to address needs.Responded proactively and positively to rapid change.Administrative Assistant, 04/2017 - 12/2017Lake County Democratic Party Highland, INManaged all administrative duties for Lake County ChairDirected customer communication to appropriated personnel and offered information as neededManaged scheduling for Chair for all events, personal and professional travel includedAnswered 50 calls dailyGED Instructor, 01/2015 - 04/2016Capitol City Family Services Merriville, INCoached/Tutored students to take General Educational Development ExamWrote detailed case notesCollaborated with Probation officers, Therapist, and Case Managers developing plans/goals for students.Increased class numbers by 10% through referrals and word of mouthHandled admissions and attendance reports for 30 students in professional education courseFacilitated traditional, online and hands-on training for over 30 students to promote effective, tailored learningField Interviewer, 01/2008 - 01/2010Westat Government Contractor Rockville, MDAdministered in-person surveys to study participants nationallyAdhered to research study protocol compliance and guidelines to ensure data qualityMaintained accurate documentation of casesActively participated in weekly conference calls with team lead to discuss issues and develop new methods to increase success rates.Promptly corresponded with applicants and coordinated and conducted interviewsCoordination of on-site interviews, managing schedule to stay organizedTracked candidatesUtilized behavioral-based interviewing techniquesTracked key dates and deadlinesStayed up to date with industry trends and best practices in interviewing anConducted interviews with participants to assess eligibilityEducationBachelor of Science: Organization Management, 12/2009Calumet College of Saint Joseph - Hammond, INSkillsCall Center ExperienceSite Manager for Community Vaccine ProgramAbility to adapt to retrain constantly changing informationExcellent reading comprehension, literacy verbal and written skillsAbility to multi-task in fast-paced environment |
