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Title Security Officer, Customer Service, training, HR, Desk Agent
Target Location US-NC-Raleigh
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Rittenhouse Ct.Winston Salem NC Street Address  PHONE NUMBER AVAILABLEEMAIL AVAILABLEEMPLOYMENT HISTORYThe Denver Museum of Nature and Science in Denver, COSecurity Supervisor (April 2016  July 2019)*Supervised a team of 15+ security officers providing guidance, training and career development opportunities.*Created training documents and materials to improve department efficiency and ensure a uniform response to all security incidents or service requests.*Maintained and re-organized officer records, incident reports, tracking documents and activity logs.*Administrative duties such as ordering office supplies, scheduling security officer training and presenting emergency procedures trainings to other departments within the museum.Security Officer (Sept 2014 - April 2016)*Foot patrols checking emergency equipment, looking for safety hazards and providing service as needed.*Completed detailed incident reports for all safety hazards and security incidents.*Monitored security CCTV cameras, multiple alarm systems and worked as dispatcher for all calls and incidents.*Responded to medical emergencies providing care as detailed by the Red Cross CPR/First Aid training program.Department of Homeland Security in Denver, COTransportation Security Officer (Sept 2013 - Sept 2014)*Conducted physical searches of persons and their property looking for dangerous or prohibited items.*Trained in pat-down procedures, x-ray machines, metal detectors and other advanced screening technology.*Completed written reports on items found and incidents that occurred during screening.OJT Trainer/Facilitator (January 2014 - Sept 2014)*Completed additional training and received a certification to oversee the training of newly hired officers.*Created search drills, assisted with online learnings and documented all training progress for each trainee.*Successfully mentored students through their final tests for full officer status and beyond as they transitioned to new checkpoints and positions.Walt Disney World Resort in Orlando, FLSecurity Plain Clothes Operative Specialist (October 2011 - April 2013)*Trained in behavioral analysis techniques to detect suspicious or unwanted activity across all parks and resorts.*Practiced surveillance detection to reduce and prevent risk towards critical infrastructure through the use of closed circuit cameras.*Worked undercover in partnership with local police departments to find, investigate and shut down fraudulent ticket sellers.Security Officer (August 2009 - 2011)*Patrolled Magic Kingdom Park areas providing assistance and answering guest questions.*Completed written reports on medical emergencies, suspicious activities and other security incidents.Wake County Public Defenders Office in Raleigh, NCIntern (Aug 18 - Dec 18)*Copying, typing, and data entry using the ACIS system and local file records.*Shadowed attorneys during trials and meetings with clients assisting with research and record-keeping.*Gathered court documents, located case files and assigned clients to the various attorneys at the office.EDUCATION AND CERTIFICATIONBachelor of Science in Criminal Justice Certified Protection OfficerAppalachian State University, Boone NC International Foundation for Protection OfficersDecember 2008 January 2017COMMUNITY INVOLVEMENT AND LEADERSHIP ROLES*Front of House Operations Manager at Denver Comic Con (2016)*Weapons Check Coordinator at Denver Comic Con (2014-2015)*North Carolina Senate Page (2001)*Assistant Counselor at Jewish Community Center Camp Raleigh NC (2000)

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