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Title Customer Service Medical Billing
Target Location US-NC-Monroe
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL PROFILEWell-rounded professional backed by valuable healthcare and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Communicate effectively with clients, internal staff, providers, and insurance payers to support the billing process. Utilize best practices to keep client information confidential.High Academic Honors Recognition / Dean's List / Honor Roll.Critical thinking skills necessary to interpret and apply information and resolve problems.Written and verbal communication skills necessary to work with patients and healthcare providers.Able to work in team-based environments with emphasis on quality, performance, and customer service.Strong time management skills with ability to establish priorities to meet timelines.Pay close attention to detail for accurate and compliant documentation.Microsoft Office Applications  Word, Excel, Outlook, and PowerPoint Type 40 WPM.CERTIFICATIONSAmerican BLS CPR, BLS, and AEDNational Healthcareer Association (NHA) Certified Clinical Medical Clinical Assistant (CCMA)  #H3C5C4F3KEY QUALIFICATIONSMedical Billing Accounts Receivable Collections Medical Coding (ICD-10-CM, HCPCS, CPT) Co-Pay DeductiblesRevenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Co-Insurance EOBsElectronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO, PPO, POS) Workers CompensationInsurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office OperationsMedical Office Procedures Scheduling Medical Terminology Anatomy & Physiology HIPAA ComplianceEDUCATIONUltimate Medical Academy Diploma  Medical Billing and Coding, 2024Ultimate Medical Academy  HIPAA Essentials for Healthcare Professionals CertificateSouth University Associates in Clinical Medical Assistant, 2022WORK EXPERIENCEPrivate Duty  Monroe, NC 01/2024  CurrentCaregiverAdminister medications, assist in feedings and personal care, and handled dressings for PEG tube.Maintain a safe, secure, and healthy environment, schedule doctor appointments and provide transportation.Ensure privacy of sensitive and confidential information.Home Instead  Monroe, NC 11/2021  03/2023Home Health AideAssisted with activities of daily living  mobility, personal hygiene, and feeding and documented services provided, patient condition, and changes in patient behavior, on pen paper.Administered medication and gave medication reminders and kept household clean and organized.Ran errands, and prepared and served meals, and scheduled doctors appointment and handled transportation duties.Provided in-home personal care services, and maintained a safe, secure, and healthy environment and safeguarded confidentiality of information and complied with regulations pertaining patient privacy.Private Duty  Monroe, NC 05/2015  11/2022CaregiverProvided client with hygiene care, and handled meal preparation, feeding, and light housekeeping assistance.Recorded activities and observed changes in condition or behavior and maintained patient confidentiality.Set doctors appointments and assisted client with mobility and transportation needs.Developed and promoted a secure environment, and adhered to established policies, procedures, and standards.Hardees Restaurant  Monroe, NC 09/2007  05/2015Crew Member / Cashier / Customer ServicePerformed various tasks including food production and serving customers at the front counter.Took orders, operated cash register, accepted payments, made accurate change and used headset to handle drive-thru duties.Ensured accuracy of cash drawer and maintained a clean and organized workstation and guest area.Worked in a fast-paced, team environment and communicated effectively with managers and co-workers.

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