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Title Medical Assistant Customer Service
Target Location US-WI-Milwaukee
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Milwaukee, WI Street Address
Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLESUMMARYDynamic and dedicated Medical Assistant with a strong foundation in customer service and clerical duties. Proficient in entry-level clinical procedures and deeply committed to delivering exceptional patient care.EXPERIENCECertified Clinical Medical AssistantAscension Health Ministries, Milwaukee, WIAugust 2022  November 2023Provide compassionate care to patients in a clinical setting.Assist healthcare professionals with various medical procedures.Maintain meticulous records of patient information and medical histories.Child Care ProviderAt Home Daycare, Milwaukee, WISeptember 2004 - October 2008; March 2019 - PresentEnsure the safety and well-being of all children while fostering a nurturing environment.Prepare nutritious meals and organize engaging educational activities.Establish structured routines to promote physical activity, rest, and playtime.Pharmacy Technician ExternWalgreens, Milwaukee, WIJanuary 2019 - March 2019Efficiently filled over 100 prescriptions daily with a strong focus on accuracy.Provided exceptional customer service, assisting an average of 30 customers per day.Managed incoming medical packages and ensured proper organization and storage.VolunteerThe Cat Network, Milwaukee, WIFebruary 2014 - March 2017Managed the care of over 150 cat pens daily, including cleaning and feeding.Assisted customers with inquiries regarding cat care and adoption processes.Conducted thorough customer assessments to ensure responsible pet placements.Captioning AssistantCapTel, Inc., Milwaukee, WIFebruary 2009 - October 2012Attentively listened to audio and transcribed captions with 99% accuracy.Typing speed of up to 100 words per minute, proficiently correcting errors.Monitored and reported technical issues on calls to ensure seamless communication.EDUCATIONAssociates of Occupational StudiesIndependence University, Salt Lake City, UTJune 2017 - March 2019Specialized in Medical Assisting, Medical Billing and Coding, and Pharmacy Technician. studies.Completed a comprehensive 160-hour practical externship to gain hands-on experience.SKILLS & QUALIFICATIONSCertified Medical Administrative Assistant (CMAA)Proficient in Microsoft Office SuiteProficient in EpicStrong command of Medical TerminologyFamiliarity with Medical Billing & Coding (CPT, ICD.10, HCPCS)Knowledgeable in Medical Insurance & Filing proceduresUnderstanding of HIPAA, OSHA, and CLIA regulationsExperience with Electronic Health Records (EHR)Competent in urinalysis, specimen collection, and vital signs monitoringSkilled in patient assessments, physical exams, and drug administrationProficient in sterile technique and preparation methods

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