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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE I PHONE NUMBER AVAILABLE I Hazel Crest, ILSUMMARYSeasoned General Manager with 24 years of diverse hospitality and management experience. Proven Track record in enhancing revenue, achieving high cleanliness scores, and developing local business partnerships. Seeking to leverage expertise in operations, staff leadership, and strategic planning as a General Manager. Speaks several languages: English, French, Creole and conversational Spanish.WORK EXPERIENCEMainStay Suites Northbrook Wheeling, ILGeneral Manager August 2023- Present Manages financial aspects of front desk operations, achieving a significant expense reduction from a $4,133 loss to a $3,132 gain within a specific period. Increases revenue by enhancing the Extended Stay guest segment from 61.9% to 91.3% of total revenue. Ensures exceptional guest satisfaction maintaining top-tier Medallia Scores for Housekeeping and Cleanliness. Cultivates strategic partnerships with local businesses, securing guests discounts and bolstering corporate presence in the community.Comfort Inn and Suites Tinley Park, ILFront Desk Supervisor June 2021- Present Oversees daily hotel operations and guest services, ensuring prompt resolution of guest complaints. Conducts regular inspections of guest rooms, lobby, public areas and, front desk to maintain quality standards. Manages the purchasing process for hotel supplies and responds efficiently to emergency situations. Ensures accurate verification of billing instructions and guest credit card information in accordance with hotel policies. South Suburban Pharmacy Hazel Crest, ILOwner, Operator and Licensed Pharmacist Technician May 2004- Present Oversees delegation of responsibilities among managers, staff and pharmacists to ensure efficient pharmacy operations. Revises and enforces current pharmacy protocols in compliance with federal and state regulations, with a focus on public health guidelines. Initiates and oversees a medication delivery program tailored to meet the needs of senior customers, enhancing accountability and support.Hyatt Regency Chicago, ILExecutive Housekeeping Manager April 2023- June 2023 Managed daily housekeeping operations, ensuring adherence to cleanliness standards and infection control protocols for guest rooms and public areas. Directed and supported a team of 200 room attendants, including scheduling and professional development. Conducted room inspections and audits, ensuring consistent quality and addressing any issues or damages promptly. Collaborated with cross departmental managers to optimize housekeeping efficiency and maintained budgetary control over supplies and equipment.Marriott Chicago Midway Chicago, ILFront Desk Supervisor/ Night Auditor December 2022- April 2023 Conducted comprehensive night audits, ensuring accurate financial reconciliation for hotel amenities including the Concierge Lounge, Starbucks, and Cooper Fox Restaurant and Bar. Coordinated airport shuttle services, optimizing scheduling for guest convenience and adherence to flight schedules, while providing specialized assistance to airplane personnel. Delivered exceptional guest services, particularly for Bonvoy Reward Members, managed diverse payment transactions, and maintained effective communication channels for guest inquiries and service requests. Best Western Plus South Holland, ILFront Desk Supervisor December 2021- Dec 2022 Collaborated with management to procure essential operating supplies, ensuring all departments were adequately equipped. Led training initiatives for new staff on the Matrix Operating Systems, enhancing operational efficiency. Developed and implemented strategic guest check-in/ out procedures to optimize service during periods of understaffing. ZZaje Production/ Candidate's Name Muzic Chicago, ILOwner, Manager, Booking Agent and Artist February 2000- July 2020 Ensured adherence to COVID safety protocols in collaboration with concert venues, maintaining compliance with health regulations. Managed payroll operations, successfully handling budgets up to $100K for national performing artists. Orchestrated multiple revenue streams encompassing tour bookings, live performances arrangement, merchandise sales, studio rentals, and television engagements. Coordinated logistics for artist and band member travel, including flight bookings, hotel accommodations, and transportation arrangements. Developed and executed social media marketing campaigns, achieving over 1 million impressions in partnership with national artists and influencers.EDUCATIONPrairie State College Chicago Heights, ILAssociates of ArtsXavier University New Orleans, LAMarian Catholic High School Chicago Heights, ILSKILLSStrong Knowledge of Hotel Operations * Excellent Listening Skills * Effective Verbal Communication * Fluency in English, France, Creole, and Basic Spanish * Amadeus Hospitality * Choice Advantage * Choice Management System * HotSOS * Jonus Chorum * Marriott Fosse PMS Software * Matrix Operating Systems * Microsoft Excel * Microsoft Office * Microsoft PowerPoint * Opera * QS/ 1 Data Systems * Rex and Rx30 Pharmacy System. |
