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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Traverse City, MI Street Address
LINKEDIN LINK AVAILABLESENIOR TECHNOLOGY & SERVICES LEADERRepeatedly sought out to drive business transformations and create significant value for market leaders EDS Hewlett-Packard Cisco Systems Juniper Networks. Ciena Networks Diverse experience spanning multiple functions, industries, and geographies results in a unique perspective and the ability to quickly diagnose business challenges. History of driving large-scale transformations that fundamentally change the business and lay the foundation for sustainable growth in global markets. Areas of Expertise: Strategic Planning Customer Success Engagements Global Business Development Change Management Revenue & Profit Growth Cloud & Hybrid Cloud Services Team Building & Leadership Vendor Management Negotiation Industries: Financial Services Technology Manufacturing Transportation Retail Telecommunications EXECUTIVE PERFORMANCEBLUEPLANET SOFTWARE DIVISION OF CIENA NETWORKS Hanover, MD 2020 2022 Corp VP, WW Customer Success and ServicesRecruited to bring structure, standardization, and best practices to Global Services for BluePlanet, to enable rapid growth, repeatability, and customer outcomes on repeatable basis. Developed 3 year transformation plan to integrate services of 4 acquisitions into a standard model Moved team from insourced to optimized workforce with strategic partners and insourced labor to allow for quicker sizing Led Support teams to enable SaaS models across all product lines Globalized Customer Success ModelsJUNIPER NETWORKSSunnyvale, CA 2019-2020Senior Director, WW Services PLMLed transformation of the Juniper Services PML transformation, through close collaboration with Product PLM, to move offerings from legacy to Subscription based services. Created standard service offerings, taxonomies, processes, and portfolio capabilities to lay the foundation for growth. Rebranded services portfolio to be AI Enabled Services differentiation the messaging to the market Worked across Switching, Routing, Security, and Software products to embed services into Subscriptions. Managed strategy for costing, pricing, and overall health of $1.5b Portfolio of services. Aligned messaging and capabilities with Industry Analyst communities Led Global Customer Success andServices Team Professional Services Support Services Training Services SaaSCandidate's Name PHONE NUMBER AVAILABLE EMAIL AVAILABLESunnyvale, CA 20162019Senior Director, Americas Services, Professional Services Recruited to bring structure, standardization, and best practices to launch Professional Services model in the Americas. Hold P&L responsibility for $40 million in Americas services revenue. Created standard service offerings, taxonomies, processes, and portfolio capabilities to lay the foundation for growth. Increased sales of professional services engagements by restructuring the business development function. Delivered 200% margin improvementmoving from negative to 25% marginsby driving execution through a PMO. Drove average deal size from $10,000 to more than $200,000 by improving ease of doing business and removing roadblocks to the sale. Achieved significant increase in deals valued at more than $1 million. CISCO SYSTEMS San Jose, CA 20082016Senior Director, Cloud and Managed Services, Global Delivery (20142016) Oversaw global network operations center (NOC) with 2,500 employees managing networks, servers, storage, middleware, databases, collaboration, and telepresence solutions for 300+ clients. Transformed the Cloud and Managed Services business from an unsustainable model into a scalable, nimble model able to keep pace with increasing demands. Built and led transformation team that redefined strategies for people, processes, and technologies. Redefined and institutionalized KPIs to ensure relevancy and support standardized processes and procedures. Heightened focus and alignment across the 2,500-person organization by instituting a regional model with global process accounting. Additionally, deployed follow-the-sun model to ensure local execution. Revamped the global partner ecosystem to boost accountability among partners and suppliers. Senior Director, Strategic Transformations (20102013) Handpicked by COO for Strategic Transformations team to steer large, high-priority programs with Fortune 1000 customers globally. Developed innovative business models in collaboration with clients in US, Europe, Middle East, and Asia Pacific regions. Instrumental in authoring new corporate service strategies to adapt to market transitions, including Ciscos Intercloud strategy and one of the first As a Service collaborations. Catalyzed transition from product sales to solution sales as a member of the strategic deals remediation team. Accelerated solution selling cycle and improved customer satisfaction with new master agreements and aggregated portfolio offerings. Director, CMO, Data Center Emerging Technologies (20082009) Brought on board to bring data center expertise to support Ciscos entry into the server market. Led positioning of overall solution with key customers and industry analysts, including Gartner, Forester, IDC, and TPI. Managed marketing launch of Unified Computing Systems (UCS), influencing creation of 3.96 billion media impressions with 98% positive responses. Campaign exceeded all goals and metrics and streamlined entry into new adjacent market. Coordinated messaging and announcement of UCS Partner ecosystemincluding Microsoft, Oracle, and SAPto enable robust deployment environment for joint customers. Aligned messaging, content, and positioning for VCE (VMware, Cisco, EMC) Coalition launch across all members. Led marketing launch to enable entryinto the server market, serving as pointof contact with key industry analysts toelaborate the future of cloud computingBuilt infrastructure, processes, andprograms to enable significant growth inCloud and Managed Services businessLaunched professional services model inthe AmericasKey Results: 200% Margin Improvement 200% Growth in Average DealSize ($10,000 to $200,000)Candidate's Name PHONE NUMBER AVAILABLE EMAIL AVAILABLEHEWLETT-PACKARD Palo Alto, MI 20072008Executive Director, Global Engineering, Automation Engineering (2008) Oversaw engineering of standards and deployment of helpdesk enterprise management solutions for the $2 billion outsourcing business serving hundreds of customers worldwide. Directed team of 300 employees, as well as 200 dotted-line reports in China. Named to the HP-EDS integration team to merge the enterprise management solutions organization and team. Developed go-to-market approach, built solution integration strategy, and created efficiency transformation plans for deployment. Enhanced productivity and improved consistency in deployed solutions by standardizing development processes. Senior Director, Portfolio Engineering, HP Services (20072008) Coordinated development of new capabilities for the HP Services division. Built offshore engineering capability at 2 sites in China to facilitate development of solutions. Standardized services portfolio for outsourcing business and improved standard sales 30%, focusing on strategic incubation of Adaptive Infrastructure as a Service (AIS) model for next-generation data centers. Accelerated pricing timeline for new business opportunities from weeks to <24 hours by creating standard costing engine. EDS Sydney, Australia 20042007Division Manager, IT Outsourcing Technical Delivery, Australia Assigned to EDS Australia to redefine global offerings to the Asia Pacific region. Led team of 550 employees and 2,000 matrixed team members in delivering end-to- end workplace services. Built 10-person team to transform service offerings and secure renewal of $250 million contract, representing 50% of the total regional business. The customer, a large multinational bank, had provided notice of non-renewal but extended the business following transformation. Led organizational and cultural change to deploy new offerings and structure across the region. Streamlined roles and responsibilities, heightened accountability for results, and drove continuous improvement mindset. Realigned KPIs around the user experience to improve metrics and deliver unprecedented customer satisfaction. Early Career Chronology with EDS, Troy, MI, 19882004: Gained exposure to every aspect of the businessincluding finance, accounting, marketing, and engineeringthrough rapid career progression with EDS. Division Manager, Technical Delivery, Office of CIO/CTO Manager, Technical Development Template Engineering Advanced System Engineer Senior Financial Analyst EDUCATION & TRAININGBachelor of Business Administration (BBA), Accounting & MIS University of Michigan, Flint, MI Professional Development: Strategic Negotiations, Harvard Business School; Cisco High-Potential Senior Directors Program, Senior Directors All Stars, and Directors Series; Leaders of the Future, JMW Consulting; Six Sigma; Information Technology Infrastructure Library (ITIL); EDS Systems Engineering Development Program (SED) Rebuilt offerings in APAC region andtransformed the customer experienceKey Results: 200% Profit Growth 300% KPI Improvement 30% Client Win Rate |
