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EMAIL AVAILABLEEXPERIENCEAUGUST 2016 FEBRUARY 2018CUSTOMER SERVICE & OPERATIONS, MICHIGAN'S GREATEST FUDGE In person or over the phone I was the first face or voice you interacted with, and in only a few months I was trusted to complete customer exchanges from simple individual sales to large business orders. I rapidly educated myself with the business and learned every role, over time I was able to perform virtually every job at the highest level. FEBRUARY 2017 AUGUST 2018ASSISTANT MANAGER, GUIDOS OF GRAND BLANCOperated in increasing levels of responsibility, initially cooking to helping with phone orders, and working the register. When I left to attend college, I was entrusted to open and close the store, keep workers on task preparing food, take orders, and process payments. NOVEMBER 2018 CURRENT (SEASONAL, NOVEMBER-MARCH)CAF CLERK, MT. HOLLY SKI & SNOWBOARDSix seasons at Mount Holly have been great, I am respected and admired by staff, customers, and management. I can perform all functions in the caf and handle the busy weekend shifts with an average of 500 transactions during one shift (credit cards & cash). I also train new hires and keep employees on task.AUGUST 2019 CURRENT (SEASONAL FEB THRU DECEMBER) PRO SHOP CLERK, BAG DROP, OAKLAND UNIVERSITY GOLF & LEARNING CENTER I am trusted to be left alone to handle transactions, any customer issues, phone calls and any event that we are hosting. I can do every job, and regularly exceed what is required. I work with computers daily and have been providing valuable input to management as we are working to integrate a new software solution to support club operations. Also in 2023 took full control of our mens league with 160 affiliates. I also created documents on excel and word to track the top 5 groups during the 15 week league.JULY 2020 AUGUST 20223RD SHIFT STOCKER, MEIJER ROCHESTER HILLS STORE 260 I was trusted to provide managerial duties including training my co-workers to finish tasks according to our functional procedures, and I regularly offered suggestions to increase productivity and add value to the business. Hi-lo certified April 2020. I fully understand inventory processes within the store, can perform packaways and counts on a bluebird. EDUCATIONMAY 2018HIGH SCHOOL GRADUATE, GRAND BLANC HIGH SCHOOL2Volunteer over 100+ hours for all 4 years, academic all-state for golf, Soccer and Softball. I graduated with a 3.7 out of High School. Continued to support as an assistant coach with the elementary school Book bowl competition where our teams won first place 8 times in a row.SEPTEMBER 2018- APRIL 2024INTEGRATIVE STUDIES DEGREE WITH A MINOR IN APPLIED LEADERSHIP, OAKLAND UNIVERSITYSKILLS Customer Service Collaboration Leadership Knowledgeable with windows operatingsystems (7, 10) Self-motivation Precise & Organized Time-management Communication Adaptable ResilientACTIVITIES Spanish (6 years; both high school and college) French (1 year) Volunteer at Genesee County Humane Society (2008-current) Assistant Coach Book Bowl Team with Mason Elementary- work with 5th graders to read 10 books for a competition (2011-2018) Food Bank (2009-2013) Ascension Providence Rochester Hospital Volunteer in PT Unit (2018-2020; ended because of Covid)REFERENCESTerry Ashley -Previous Volunteer Coordinator at Genesee County Humane Society 810-893-0425 (cell) Kelli Trolla- Golf Operations Manager at Oakland University Golf & Learning Center 248-364-6316 (work) EMAIL AVAILABLEBrad Chanter- Food Service Manager at Mt. Holly 248-634-8269 (work) 248-807-0773 (cell) Nicholas Costigan- Grocery Team Lead (248)-732-9643 |