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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Braile StreetDetroit, Michigan Street Address
PHONE NUMBER AVAILABLEe r s u l a m c l a w y e r EMAIL AVAILABLEProfessional SummaryIve worked as an accountable senior support specialist and customer service representative demonstrating a high level of ownership and initiative quick and efficient at decision making and maintaining excellent customer service throughout the entire process from the beginning to the end to ensure that first-quartile core services are received and remembered..I am a fast learner with great comprehension of directions and dependability, manage well with multitasking and work well with others or independently. I have been stepped up in a temporary supervision position for these qualities. Work ExperienceDTE Energy-Sr. Support/Facilitator2008-2022I processed incoming and outgoing orders for material needed for our secondary service centersand contract yards from wire, cable, and transformers to enclosures and smaller items in SAP. also assisted with setting up kitting work, which is a project to upgrade the substations throughout the cities ensuring the correct equipment needed is supplied. Also, I assisted by keeping accounting records of inventory through cycle counts and putting away and receiving Materials.Detroit Edison/DTE Energy-Customer Service2001-2008I worked in a call center environment, primarily receiving and making outgoing calls when necessary. My role was to ensure the customer was with service. Scheduled requests for both start-up and discontinuing of service(s). Processed emergency call orders for power outages and gas leaks. I also discussed and educated the customer on billing matters by giving them information about outside assistance and things that could be done within the home. EducationSouthfield Lathrup High School, 1987-1991Lathrup Village, MI.DiplomaSkillsMicrosoft Office Apps -Word, Excel,Keyboarding, Fax, Copier, ScanTeamsSAP |
