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DIVYA PROFESSIONAL SUMMARYVELAGALETIAccomplished Data enthusiast with 6+ years of experience in MarketingAnalytics, HR Analytics, and Insurance Analytics. Developed interactivedashboards using PowerBi and Tableau was well appreciated by top levelmanagement for unraveling the hidden insights in the data. ProficientData Engineer with deep understanding of database technologies, dataEMAIL AVAILABLEanalysis and data transformations. Recognized business analyst withstrong analytical capabilities at conceptualizing solutions that alignPHONE NUMBER AVAILABLEanalytics with business strategies to meet business objectives. Equippedwith excellent communication skills, work ethics and possess sense ofSilver Spring, Maryland 20910 leadership.SKILLS WEBSITES, PORTFOLIOS, PROFILES Business Case Development  https://LINKEDIN LINK AVAILABLE Recruitment, Scheduling andPayroll Management Data Formatting & Data Mining WORK HISTORY Statistical Analysis and MachineLearning Four Friends Restaurants LLC - Team Lead - Assistant Manager Report Generation Arlington,VA  05/2024 - Current MS Office (Word, Excel and  Supported talent acquisition efforts by screening resumes,PowerPoint) scheduling interviews, and performing reference checks for R Language & Python prospective candidates. SQL Programming  Led a team of 20 employees and incharge of preparing schedules. Microsoft Power BI & Tableau  Enhanced onboarding experience for new hires by creating Servqual comprehensive orientation materials and training programs. Conducted performance evaluations for staff members, identifyingareas of improvement and guiding professional development plans.EDUCATION  Mentored newly hired employees on operating equipment and safetyand developed training manual to use for reference.GITAM School of International Developed strong relationships with employees through consistentBusinesscommunication and support, leading to increased retention rates.Visakhapatnam, India  08/2016 Managed benefits administration, ensuring accurate enrollment andPost Graduate Diploma in Business timely resolution of issues.Analytics: Human Resource  Assisted in payroll processing to ensure timely delivery of paychecksAnalytics and Marketing Analytics to all employees. With computer competency,efficiently managed personnel files,Ramachandra College of maintaining confidentiality while keeping records up-to-date andEngineering organized with accuracy and attention to detail.Eluru,India  06/2015  Improved customer satisfaction with timely response to inquiries,MBA: Human resource Management addressing concerns, and finding effective solutions.and Marketing  Implemented safety protocols to minimize workplace accidents andmaintain compliance with industry standards.Sri Sathya Sai University  Proficient in handling FOH and BOH activities along with cashier andAnantapur,India  04/2013 POS skills.B.Sc. (Hons.): BiosciencesCoders Data - Business Analyst06/2023 - 01/2024CERTIFICATIONS  As HR Analyst, worked on discovering underlying trends in database,deriving value- add information from these trends to drive revenue Pursued Business Analytics  Prepared reports by collecting, analyzing, and summarizing data andcertification from Indian trendsInstitute of Management,  Gathered requirements from SMEs, end users, and business ownersKozhikode.  Analyzed data of employee salaries and experience, productivity, Pursued a HR Analytics Master competency identification, efficiency assessment, revenuecourse with Excel. Python and R generated per employee (ROI), performance metricsthrough Udemy online training  Developed dashboards with insights from data using differentplatform graphical representations in PowerBi and Tableau Attended HR Analytics workshop  Collaborated with multiple stakeholders to design, build and testconducted by National Human new data transformations flows, reports and dashboards as neededResource Development  Developed complex SQL queries to extract and validate data from Attended online training on database"Psychometric Instruments for  Tracked, resolved, and documented all issues encountered duringPeople and Organization project.Development" Pursuing "Introduction to Dun & Bradstreet Technology and Corporate Services India LLP - DataArtificial Intelligence" course Engineer IIoffered by Google. Hyderabad,India  12/2020 - 01/2023 As Data Engineer II, I have worked on discovering underlying trendsin database, deriving value- add information from these trends todrive revenue With Strong data analytics as foundation, worked on datatransformations to create solutions that help automateimprovements in data quality upto 80% within Unity markets of AsianCountries(Vietnam, Thailand, Korea, Singapore, India, China,Malaysia, United Arab Emirates, Taiwan, Hongkong, Japan) Worked on utilizing usage reporting data and returned data fromexternal vendors to pursue value- driven growth Supported growth of critical data element coverage for Unitymarkets and enhanced data mapping processes to ensure delivery ofbest in class data to customers Data schema cleanup initiative to remove unused/redundant fieldsfrom tenant schemas to improve application response times andprovide analysis to tenants to encourage removal of identified fields Used collaboration tools such as Confluence and Teams to increasetransparency of Unity data engineering processes and improveintegration with global teams Performed GAP analysis to ensure the quality of data is as per thestandards.Nuevora Analytics Technologies Pvt. Ltd. (Sutherland GlobalServices) - Business AnalystHyderabad,India  06/2016 - 11/2020 Design business architecture using requirements such as scope,processes, alternatives and risks Analyze client's business requirements and processes throughdocument analysis, interviews, workshops and workflow analysis Expertise in all the phases of the Software Development Life Cycle(SDLC), Agile Development methodology Experienced in conducting JAD sessions, focus group andbrainstorming sessions, reviews and customer interviews for variousbusiness processes Wrote complex SQL queries to extract and validate the data fromthe database Ability to effectively prioritize and execute tasks in a high-pressureenvironment Prepared BRD (Business Requirements Document), FRD (FunctionalRequirements Document) and N- FRD (Non- Functional RequirementsDocument) Proactively collaborate with clients to analyze the functionalrequirement and delivering the use cases as and when required Develop business plans by working with subject matter experts,determine Key Performance Indicators (KPI) and coordinate themeasurement result Collaborate and design advanced analytics and applying statisticalmodeling techniques by utilizing various applications and platforms Analyze call centre metrics like Transfer rate, Contact rate,Customer Satisfaction Score( CSAT score), Average Handling Timeand KPIs for Agent Performance Measurement for eBay and GoDaddyprojects which included word clouds Build statistical models such as Logistic regression, Decision tree andClustering for improved business decisions Build Customer Segmentation model by implementing statisticaltechniques like Clustering in R to strategically plan the insuranceschemes for target customers which inceased customer base by 40%and improved revenue Perform Logistic Regression statistical algorithm to understand thefactors affecting the agent performance, analyze the claims andunderstand the underlying pattern of the policies purchase andclaims Measure the productivity of agents through indexing mean procedureto put the data into context Work on Employee Retention analysis to identify the driving factorsfor motivation of Employees Data Visualization through insightful and interactive dashboardsusing PowerBi for Pepsico, eBay and Gaurdian Life InsuranceCompany of America Develop a generic tool for driver analysis of various KPIs for agentsperformance in PowerBi for eBay and GoDaddy clients.INTERNSHIP A "Study on Non-Monetary Motivators in Enhancing Performance", 2months Training in the Department of Cytogenetics, Molecular Diagnostics,Research and Development, 2 monthsPERSONAL INFORMATIONDate of Birth: 9th June1992EXTRACURRICULAR ACTIVITIESSecured Rajya Puraskar as a part of Bharat Scout and Guide Participatedand won prizes in many classical, semi classical, folk Dancecompetitions. Actively involved in service activities of Sri Sathya SaiSeva SamithisPROJECTSA Study on impact of service quality of private clinics on patientsatisfaction, 2 months Application of Factor Analysis: A Study on "Whycustomers prefer shopping in malls", 2 months