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Click here or scroll down to respond to this candidateMICHAEL PROFESSIONAL SUMMARY
CONNER PROFESSIONAL SUMMARY
Professional Customer Resolution, Client Services. I am able to maintain
customer satisfaction while working within company policies. Adept at
utilizing a computer database, handling several ongoing cases
simultaneously and seeing a claim file through to its completion. I
EMAIL AVAILABLE
specialize in offering quick and efficient solutions to the variety of
cases that are presented to a claims adjuster every day.
PHONE NUMBER AVAILABLE
Core Skills
Orlando, Fl 32805
Excellent customer service skills
Extremely organized
Bold Profile
Strong multi-tasking skills
Compiling Data Activity Recordkeeping Sup
Support T echnical Management Service De Customer
Interaction Customer Relationships Customer Satisfaction T eam
Customer Engagement
SKILLS
Employee Performance
Closing Procedures
Issue and Resolution Tracking W O R K H I S TO RY
Collaborated with vendors to locate replacement components and
Service Quality
resolve advanced problems
Customer Accounts Management
Broke down and evaluated user problems, using test scripts,
personal expertise, and probing questions
Tracked and documented customer interactions in customer
EDUCATION relationship management system to maintain accurate records
401K Generation
Provided feedback to product development and engineering teams
Adjuster
Lake Mary, FL 05/2012 on customer needs and issues for enhancements
Automated
Monitored Data Processing
systems - Associate
in operation Support
and quickly Consultant
troubleshot errors
620 All Adjusters License: Used Software to create and updated tracking documents
Maitland, FL 01/2023 - Current
Insurance Installed and maintained hardware and computer peripherals to
Insurance And Risk Management 620 enhance and upgrade performance
All Adjusters Line Connected to computer of client using remote link to install new
programs and applications
Maynard Evans High School
Researched and identified solutions to technical problems.
Orlando, FL 05/1996
Diploma: General Studies TEMPORARY STAFFING, Pacesetters Personnel Services
09/2022 - 12/2022
Maintained clean and neat areas for customers and employees
CERTIFICATIONS Worked on construction sites completing labor relating to hard labor
and construction related activities
620 All Adjusters License
Physical requirements included heavy lighting, stocking and
restocking products.
Kemper Insurance Company
07/2021 - 08/2022
Responsible for reviewing verifying and applying the appropriate
coverage to assist customers and addressing their injuries as well as
medical bills and attorney fees
I was also responsible for issuing payments and managing bills as
well in appropriate manner
I was also responsible for managing an account as well as an
inventory on a daily basis working from my cues as well as e-mail
voicemail send text messaging.
Liberty Mutual Insurance - SENIOR AUTO INSURANCE CLAIMS
ADJUSTER
08/2011 - 08/2020
Worked with customers to arrange vehicle inspections and issue
payments up to 15K to resolve automobile claims
Analyzed case files for clients and determined level of loss and
compensation
Responsible for determining level of loss for each case and deciding
on compensation for client
Assisted in gathering data and information for cases that wound up
being taken to court for various reasons.
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