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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEP R O F E S S I O N A L S U M M A R Y Experienced customer/client/guest support specialist with over ten years of expertise. I specialize in escalations, collections, resolutions, record keeping, service level agreements, safeguarding, project management and a series of other attained skills that I am excited to utilize. Additional KnowledgeData Entry - Root Cause Analysis - Project Management - Zendesk G-Suite KPIs - Customer Support Microsoft Office- Data Entry Claims- POS/ Database Software- Kitchen Management- Early Childhood- Sales and Revenue- Compliance- Inventory Management- Merchandising -Accounts ReceivableE X P E R I E N C EFood Service Associate March 2023 PresentOak Cliff Bible Fellowship, Dallas, TxFood Service WorkerOAK CLIFF BIBLE FELLOWSHIP - Dallas, TXMarch 2023 to Present Prepare a variety of meats, seafood, poultry, vegetables, and other food items for cooking in broilers,ovens, grills, fryers and a variety of other kitchen appliances. Prepare items for broiling, grilling, frying, sauting or other cooking methods by portioning, battering, breading, seasoning and/or marinating. Prepare, setup, and serve staff, members, guests, and catered events. Portion food products prior to cooking according to standard portion sizes and recipe specifications. Maintain a clean and sanitary workstation area including shelves and cooking equipment. Know and comply consistently with our standard portion sizes, cooking methods, quality standards and kitchen rules, policies and procedures. Assume 100% responsibility for quality of products served. Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Handle, store, and rotate all products properly. Assist the Food Service Supervisor in preparing a monthly inventory of all items in stock in the kitchen dry storage and freezer. Close the kitchen properly and follow the closing checklist for kitchen stations. Assist others in closing the kitchen.Provide excellent customer service to all patrons Train new hires on kitchen procedures and compliance guidelines Provide clerical support by assisting patrons with their account(s) to make account deposits, view and correct spending reports.Kitchen Manager/Co-Teacher/Infant Teacher/Toddler Teacher/Preschool Teacher KinderCare Learning Centers - Dallas, TXOctober 2021 to March 2023 I prepared five meals for children/students ages 0 to 5 years old and staff; breakfast, morning snack, lunch, afternoon and evening snack, using the KinderCare nutrition program also curating meals specific and dietary guidelines. Occasionally making specialty celebratory items such as cookies, etc. Manage pickup and delivery of express mail/packages, unpack and organize inventory, stocking supplies for kitchen and facility. Act as a teachers aid and co-teacher by assisting in changing diapers, child development, curriculum guided lesson planning, and generally meeting the needs of individual students. Collaborate with peers to create age-appropriate activities and assemblies. Coordinate with management to train new hire on company and licensing policies, procedures, and compliance guidelines. Assist and assessing potential new hires during work interviews. Assessing and evaluating situations and emergencies. Holding conferences with parents giving daily and semiannual reports and assessments. Using the KinderCare Ap, I take record of children's daily activities such as recess, meals, classroom engagement, physical ailments and incident reports, inventory, attendance, progress reports and maintaining records of allergies and medication, and emails. Ensure a safe environment for children by collaborating with management and contractors, safety guidelines for emergencies, disasters, and incidents. I'm also CPR certified Cake DecoratorTom Thumb - Dallas, TXApril 2021 to November 2021 Provide excellent customer service with a helpful and friendly attitude. Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Rectify customer complaints before escalating to management if requested by the customer. Assist guests by placing and filing orders of customized cakes, pastry items, catering menu items. Anticipating customers' needs and presenting them with more options of on menu items and quality service while upholding company standards and values to ensure their satisfaction. Actively inform customers of latest sale offerings and using recipe ideas to suggestively sell. Organize and reorder supplies, labeling where appropriate. Assist management in ordering supplies and following appropriate procedures to monitor inventory. Train other associates and new hires on company specific policies and guidelines. Professionally addressed any customer complaints and concerns before escalating to management if requested by the customer.Managing and facilitating a phone line receiving multiple calls from customers, vendors, clients and staff. Maintain an organized, clean and professional workspace. Smoothly manage the day-to-day operations of a fast-paced Baker/QSR. Receive 5-star customer service satisfaction rating through audible and email communication Cake Decorator/Deli AssociateTom Thumb - Duncanville, TXApril 2020 to April 2021 Provide excellent customer service with a helpful and friendly attitude. Rectify customer complaints before escalating to management if requested by the customer. Assist guests by placing and filing orders of customized cakes, pastry items, catering menu items. Anticipating customers' needs and presenting them with more options of on menu items and quality service while upholding company standards and values to ensure their satisfaction. Actively inform customers of latest sale offerings and using recipe ideas to suggestively sell. Organize and reorder supplies, labeling where appropriate. Assist management in ordering supplies and following appropriate procedures to monitor inventory. Train other associates and new hires on company specific policies and guidelines. Professionally addressed any customer complaints and concerns before escalating to management if requested by the customer. Managing and facilitating a phone line receiving multiple calls from customers, vendors, clients and staff. Maintain an organized, clean and professional workspace. Smoothly manage the day-to-day operations of a fast-paced Baker/QSR. Receive 5-star customer service satisfaction rating through audible and email communication. Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLESales Associate and Customer Service SpecialistEdible Arrangements Cedar Hill, TXFebruary 2020 to March 2020 Maintain database by entering new and updated customer and account information. Prepare source data for computer entry by compiling and sorting information. Assist customers with complaints and questions, give customers information about products and services, and take orders. Leadership in charge of multiple projects. Upselling. Customizing orders to custom satisfaction.Head Cake DecoratorBaskin-Robbins - DeSoto, TXJanuary 2019 to January 2020 Provide excellent customer service with a helpful and friendly attitude. Rectify customer complaints before escalating to management if requested by the customer. Assist guests by placing and filing orders of customized cakes, pastry items, catering menu items.Anticipating customers' needs and presenting them with more options of on menu items and quality service while upholding company standards and values to ensure their satisfaction. Actively inform customers of latest sale offerings and using recipe ideas to suggestively sell. Organize and reorder supplies, labeling where appropriate. Assist management in ordering supplies and following appropriate procedures to monitor inventory. Train other associates and new hires on company specific policies and guidelines. Handle and process transactions using credit debit and cash payment options. Professionally addressed any customer complaints and concerns before escalating to management if requested by the customer. Managing and facilitating a phone line receiving multiple calls from customers, vendors, clients and staff. Maintain an organized, clean and professional workspace. Smoothly manage the day-to-day operations of a fast-paced Baker/QSR. Receive 5-star customer service satisfaction rating through verbal and email communication.Head Cake Decorator and Deli ClerkTom Thumb - DeSoto, TXMarch 2017 to September 2019 Provide excellent customer service with a helpful and friendly attitude. Rectify customer complaints before escalating to management if requested by the customer. Assist guests by placing and filing orders of customized cakes, pastry items, catering menu items.Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Anticipating customers' needs and presenting them with more options of on menu items and quality service while upholding company standards and values to ensure their satisfaction. Actively inform customers of latest sale offerings and using recipe ideas to suggestively sell. Organize and reorder supplies, labeling where appropriate. Assist management in ordering supplies and following appropriate procedures to monitor inventory. Train other associates and new hires on company specific policies and guidelines. Professionally addressed any customer complaints and concerns before escalating to management if requested by the customer. Managing and facilitating a phone line receiving multiple calls from customers, vendors, clients and staff. Maintain an organized, clean and professional workspace. Smoothly manage the day-to-day operations of a fast-paced Baker/QSR. Receive 5-star customer service satisfaction rating through audible and email communicationCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEPastry Cook/Banquet CookFairmont Hotels & Resorts - Dallas, TXAugust 2016 to May 2017 I prepared various pastries, breads, desserts, and treats for the hotel according to menu recipe while occasionally creating my own. On-site cooking demonstrations. Served at events, Etc. Also in banquet, I prepared lunch rather fried, roasted, grilled or chilled foods to the proper temperature, room service and dinner meals. Attending to employees, refresh clean utensils, clean the banquet hall, change and refresh beverages, etc.Pastry CookWolfgang Puck - Dallas, TXDecember 2015 to August 2016 I prepared various desserts, pastries, breads, cross trained and worked as a banquet cook according to menu recipe. Worked off-site catering and on-site catering. Served guests at banquet events, etc. Control inventory through FIFO Ensure all tools and equipment works properly and is kept clean. Maintain organized workstation Comply with all federal, state, county, and municipal regulations that pertain to health, safety and labor requirement of coworkers and guest. Cake Decorator and Deli ClerkWalmart - DeSoto, TXMay 2014 to December 2014 Provide excellent customer service with a helpful and friendly attitude. Rectify customer complaints before escalating to management if requested by the customer. Assist guests by placing and filing orders of customized cakes, pastry items, catering menu items. Anticipating customers' needs and presenting them with more options of on menu items and quality service while upholding company standards and values to ensure their satisfaction. Actively inform customers of latest sale offerings and using recipe ideas to suggestively sell. Organize and reorder supplies, labeling where appropriate. Assist management in ordering supplies and following appropriate procedures to monitor inventory. Train other associates and new hires on company specific policies and guidelines. Professionally addressed any customer complaints and concerns before escalating to management if requested by the customer. Managing and facilitating a phone line receiving multiple calls from customers, vendors, clients and staff.Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Maintain an organized, clean and professional workspace. Smoothly manage the day-to-day operations of a fast-paced Baker/QSR. Receive 5-star customer service satisfaction rating through audible and email communication.Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEE D U C A T I O N & C E R T I F I C A T I O N SAssociate / El Centro / Culinary Arts, Dallas, Texas May 2016 Associate / El Centro/ Pastry Arts, Dallas, Texas May 2017 Associate / El Centro/ Hospitality, Dallas, Texas May 2017 REFERENCESKeundra DavisEMAIL AVAILABLEPHONE NUMBER AVAILABLEKimberly Zori EMAIL AVAILABLEPHONE NUMBER AVAILABLETammy Bizzell EMAIL AVAILABLEPHONE NUMBER AVAILABLEOna Rivera EMAIL AVAILABLEPHONE NUMBER AVAILABLE/pre> |
