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HeaderSummary:Reliable dispatcher with experience keeping delivery and customer service operations moving smoothly. Talented at scheduling deliveries, explaining details to customers and conrming arrival window date and time. Procient in the eld practices and compliance requirements. Skills:Procient in ACSR, WFX, ECM chat,and Microsoft TeamsCandidate's Name
Driver communicationService coordinationDispatch coordinationAdjusting routesDispatching proceduresProcessing ordersMonitoring eld personnelRoute PlanningSchedule CoordinationExperience:DISPATCHER August 2008  April 2004Comcast  Philadelphia, PAUtilized computer systems to locate addressed, calculate estimated arrives times, and provide directions when necessary.Resolved customer complaints related to service issues or delays.Provided timely updates to customers regarding their orders or requests.Participated in team meetings discussing changes in procedures or processes.Assigned drivers to appropriate routes based on customer needs.Leveraged GPS devices and computer programs to plan routes, update customers, or advise drivers about upcoming issues.Reviewed routes, daily traic, and weather conditions to adjust plans, meeting daily requirements, and service needs.Utilized various software systems to facilitate movement, planning, and scheduling.Relayed work orders and information between work crews, supervisors, and eld personnel.Dispatched drivers to meet daily delivery needs for company customers. Accomplishments:Communication Technician (August 2008-July 2010)Communication Technician 3 (July 2010-May 2015)Communications Operations 1 Fulllment (May 2015-May 2016) Communications Operations 2 (FTC) (May 2016-June 2018) TLC Fulllment 2 (Universal) July 2018-April 2024References:References available upon requestDavid HuesserPaulsboro, NJ 08066 PHONE NUMBER AVAILABLE EMAIL AVAILABLE