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Title Program Manager Social Media
Target Location US-GA-Atlanta
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Atlanta, GA Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLEPrincipal Program ManagerCompliance Initiatives Configuration ManagementTechnical and strategic leader with extensive progressive experience leading programs, translating complex automation concepts into business opportunities, and building high-performing teams. Instrumental in partnering with leadership to translate corporate strategies into execution-ready programs and initiatives while overseeing cross-functional teams to deliver on such objectives. Recognized for identifying and tracking key milestones from program inception to program retrospectives by anticipating areas of risk and proactively launching steps to mitigate such risks. Passionate about formulating appropriate communications infrastructure for program execution and executive-level engagement to cultivate a culture of transparency for expediting program success.SkillsPlanning & Execution IT Governance & Compliance Program & Project Management Microsoft 360 Suite Expertise Cybersecurity Risk Management Team Leadership & Development Cloud Computing & Virtualization Data Analysis & Reporting Contract Negotiation Process Automation Enterprise-Wide Solutions Scrum & Agile English, German & Spanish - ProficientExperienceMACYS 2022 - PresentPrincipal Program ManagerCoordinate project activities as Principal Program Manager to ensure continuous improvement and integration, leading to efficient analytics execution and strategic partnerships. Spearheaded data transformation initiatives in collaboration with tech and data governance to simplify data for effective use by analytics teams.Mentored 20 project managers and scrum masters to foster a culture of collaboration and excellence in the delivery process, resulting in enhanced project management capabilities.Established rigorous processes for data curation and quality assurance to validate a 'single source of truth' for all analytical endeavors and enhance data reliability and usability.Prepared and presented numerous insightful quarterly reports for senior executives and board members, providing critical data-driven insights for strategic decision-making.All In Business Solutions 2012 - PresentDirector Social Media OutreachManage the complete lifecycle of website construction from approval to launch. Maintain a focus on digital and social media trends to ensure cutting-edge service delivery.Oversaw web development and social media strategy for clients, including NAACP for chapter expansion.Delivered consistently on schedule, ensuring that content creation and posting met planned timelines.United States Air Force 2019 - 2022Program ManagerSupervised the end-to-end operations of SharePoint and Configuration Departments, directing a global team of 40 direct reports to achieve strategic objectives.Orchestrated the strategic migration to Microsoft 360, and authored playbooks for SharePoint, Power Automate, and Power BI to ensure standardized procedures across the enterprise.Accelerated the enterprise-wide adoption of new platforms by two months through the creation and distribution of definitive migration playbooks.Candidate's Name  EMAIL AVAILABLE Page TwoPioneered a customer service approach that emphasized 24/7 availability and meticulous management of sensitive personally identifiable information (PII).Streamlined weekly data reporting procedures to a 4-star general, reducing the required workload from 3 days to 10 hours by implementing automated processes.Maintained round-the-clock customer service, promptly addressing and resolving operational bottlenecks to sustain a seamless workflow.PCI, Wright-Patterson AFB 2018 - 2022Configuration Manager/Project ManagerDesigned and developed configuration management documentation in line with program needs. Conducted complex analyses of engineering change proposals, and recommended adjustments based on contractor data.Optimized and streamlined the adoption of computer-based configuration and data management systems, resulting in significantly more efficient internal processes and workflows.Managed high-revenue, long-term contracts with external parties, ensuring alignment with military standards.Advanced continuous improvement initiatives by adeptly implementing Scrum within SAGE Agile and Waterfall project management frameworks.Lockheed Martin US Army 2014 - 2019Senior Software Engineer/Program ManagerMaintained 24/7 responsibility for satellite and radar communication systems, serving as the immediate point of contact for system disruptions. Collaborated with digital engineers on coding assignments, focusing on onboarding new federal employees. Managed engineering deliverables. Oversaw obligations and expenditures, conducting regular budgetary analyses. Facilitated project team activities, monitored adherence to the Integrated Master Schedule, and oversaw process compliance audits.Developed Project Task Forms to allocate resources, and ensured timely submission of Contract Data Requirements Lists (CDRLs).Executed a one-month resolution for a critical software malfunction that historically required seven months and developed a preventive playbook.Implemented a ticketing system that improved issue resolution from a three-month duration to within 24 hours.Resolved subcontracting resource discrepancies, devising effective solutions and mitigation strategies for cost variances.Achieved consistent and complete CDRL submissions through robust coordination with subcontractors.Led continuous process improvements in JTT/TGS groups, guided by CMMI model benchmarks.XO Consultants Ltd 2013 - 2014Project ManagerConducted rigorous analysis of actual and forecasted project results compared to established plans. Ensured the optimal utilization of allocated funds in line with specifications. Managed acquisition planning activities for VA HCIP Projects and Initiatives across diverse HR&A Program Offices. Served as the primary conduit for status and performance reporting from specialized PMO units to the central SMG PMO.Boosted financial accuracy and accountability by 100% by identifying and resolving fund allocation discrepancies.Streamlined reporting processes between specialized and central PMO units, improving the flow and reliability of performance metrics.Candidate's Name  EMAIL AVAILABLE Page ThreeAADX Corp 2012 - 2013Project ManagerManaged multiple IT projects within the CIO's office at the USPTO. Oversaw the planning, execution, and completion of five distinct technology initiatives.She ensured timely delivery and quality assurance throughout the project lifecycle.Established seamless project workflows, leading to the successful completion of all five IT projects under purview.Karder Corporation 2012 - 2013System AnalystDeveloped comprehensive reports and dashboards using Quickbase to track data center and application metrics for the United States Army CIO office. Prepared precise business rules for live dashboard implementations.Conducted ADCCP tracking tool training sessions for new users and the Command.Wrote detailed software development requirements and business plans, and led the life cycle development of programs.Streamlined business process documentation, contributing to efficient program life cycle development.DISA 2009 - 2012Network Design EngineerDesigned intricate networks for the U.S. Armed Services utilizing Netcracker and Visional. Managed configuration through the Clear Case tool. Developed comprehensive schedules using Microsoft Project.Provided training on database systems compatible with DISA operations.Enhanced operational efficiency by 96% through business process documentation.Achieved seamless network functionality via meticulous configuration management.Education & Professional DevelopmentMaster of Science (MS), Information SystemsUniversityProject ManagementUniversity Of Phoenix, AZBachelor of Applied Science (B.A.Sc.), Computer and Information Sciences and Support ServicesUniversity of Maryland College Park, MDBachelor of Arts (BA), Political Science and Government/EconomicsNorfolk State University, VACybersecurityHarvard University, MAGovernment, Adult and Continuing Education and TeachingHarvard University, MA

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