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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLELINKEDIN LINK AVAILABLEEducationMalika Suraya High School Street Address _2013Graduate in 2013 in Kabul AfghanistanNorthern Virginia Community College NOVA 2021_2024Im studying for an associate degree to transform into a four-year bachelor's degree.Human Resources Essentials Certificate 2023_2024Six months HR certificate that highlights Aligning Employee Performance with Organizational Goals, Active Listening and Processing Feedback, Countering Bias in the Workplace for HR, and Effective Hiring and Interviewing.SkillsSoftware/Platforms: Microsoft Office Word, Excel, PowerPoint, CRM Technology, Relational Databases, Project Management, Quantitative Analysis, Ability to work independently, Flexibility, Analytical thinking, Time management and Communication skills.Languages: English (proficient), Persian or Dari (fluent), Urdu (fluent), Hindi (fluent).I excel in multitasking, problem solving, leadership, ability to work independently, flexibility, analytical thinking, time management, and communication skills.Professional ExperienceBloomingdales Fairfax VA 2022Key holder/ Stylist/ Colleague Resource Group (CRG) Involvement. Boosted sales and consistently met or exceeded sales targets by providing exceptional styling services to customers.. Leveraged fashion and style knowledge to offer wardrobe advice and curated outfits tailored to individual client preferences.. Demonstrated excellent multi-tasking and organizational skills to manage multiple clients efficiently.. Utilized strong communication skills to establish rapport with clients, assess their needs, and ensure a positive shopping experience.. Collaborated with the Colleague Resource Group (CRG) to promote diversity and inclusion within the workplace.Colleague Resource Group (CRG) Involvement. Actively participated in Bloomingdale's Colleague Resource Group (CRG) dedicated to fostering a diverse and inclusive work environment.. Served as a CRG Ambassador, organizing events and initiatives that celebrated different cultures and backgrounds.. Assisted in creating awareness campaigns within the store to promote CRG activities and encourage employee participation.. Contributed to the development of training programs on cultural sensitivity and inclusion for fellow colleagues.. Collaborated with CRG members to provide mentorship and support to new hires from underrepresented backgrounds.Additional Skills and Achievements:. Acquired experience in visual merchandising, enhancing the presentation of merchandise in the store.Macys Arlington VA 2022Customer Experience Colleague (CXC). Work with a Store Manager in the areas of Merchandising, Operations, Customer Service, and Human Resources within a high-volume store location.. Develop creative plans to increase store sales.. Coordinate and supervise loss prevention and operational programs.. Ensure every customer has a positive shopping experience.. Drive enterprise wide cross-category selling across multiple selling platforms to deliver sales goals and achieve sales growth.. Informing guests of current promotions, events and services within the store, booking appointments for in-store events.. Enhance the shopping experience by providing personalized service in all departments.T.J.Maxx Falls Church VA 2018-2021Key Carrier/ Admin Coordinator/ CEC Customer Engagement Coordinator/ Merchandise Coordinator. Occasionally participate in Active Supervision by circulating the selling floor and/or Backof House areas such as the dock, directing and redirecting colleagues while supporting dailyleadership priorities to optimize the customer experience and support sales volume orsupport tasks within specific areas of responsibility.. Manage colleague flow within the designated area to the needs of the business.. Execute store opening and closing procedures, access to alarms systems and keys.. Assist people leaders with managing workload and/or projects as asked.. Provide feedback and contribute observations via PL.. Role model ability to build lasting customer relationships.. Help build a proactive and solution-oriented customer centric culture in area ofresponsibility to ensure consistent customer experiences.. Meet with People Leader daily to discuss total store activities to monitor and focus for theday.. Hire, train, supervise and mentor a team of Associates. Manage the daily activity of the sales floor, backroom, front end, and cash office.. Improve store layout and efficiency.. Perform all applicable sales and/or support duties in addition to the above.Ulta Beauty ( seasonal) Falls Church VA 2021Lead Cashier. Recommending additional and complementary products and/or services based on guest interests or items already selected for purchase, promoting the Ulta Beauty loyalty and guest service programs.. Assisting in the training of new cashiers, the cross-training of other associates, and in driving loyalty results, including credit.. Supporting store management by completing associate chat ins and chat outs as well as associate bag checks as needed.. Completing selects register open and close functions as directed by the manager on duty.. Serving multiple guests at one time while maintaining composure during busy or peak selling times.. Helping to eliminate and/or reduce potential theft of product by providing exceptional guest service and maintaining awareness while on the sales floor.. Giving authorization and signing for refunds and overrides.. Assist in maintaining strict cashier accountabilities and maintaining associates breaks time. |
