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Click here or scroll down to respond to this candidateCandidate's Name
Street Address East 230th Street 2nd FloorBronx, New York Street Address
Cell: PHONE NUMBER AVAILABLEEMAIL AVAILABLEDeskside Support L2Barclays Corporate & Investment Bank10/2022 1/2023 Responsible for profiling Win 10 workstation by replication on existing Win 7 workstations Assist with post upgrade incidents and queries Daily operations and systems support to personnel Ensure incident management is followed and all SLA's are met Troubleshoot all hardware and software issues in person, remotely,or by phone Backup user restoration and data migrationIT Support Specialist Level IIBlackRock1/2022-08/2022 Provide Desktop/Laptop tech support Provide support for mobile devices, printers, scanners, wireless, VPN IMAC (install, move, add, change) support Support virtual infrastructure platforms, VDI, Citrix SLA in ServiceNow Troubleshoot and research problems Track and resolve customer incident requests Backup user restoration and data migration Provides Executive SupportDesktop Support EngineerBank Leumi USA7/2021-9/2021 Use of SCCM to perform Windows 10 imaging and provided software distribution Operating system deployment, hardware and software inventory Hands-on client support, first level remote troubleshooting for offsite users LAN administration Desktop/laptop hardware configuration and deployment Perform administration tasks with Windows network accounts through Active Directory Desktop Support EngineerScotiabankNew York, NY10/2020 - 7/30/21 Provide technical support and maintenance for desktop, laptop, telecom and network systems. Troubleshoot hardware and software issues and document resolutions with support as needed. Install, configure, update end user desktops and laptops. Perform telecom moves, adds and changes. Contribute to all phases related to client installations, upgrades, operating systems and configuration issues. Use of SCCM to perform Windows 10 imaging and provide software distribution, Operating System deployment hardware and software inventory. Provide day-to-day support for end user hardware and software needs and project-based support onsite. Desktop Support EngineerWestchester Medical Center10/2019-6/2020 Provide day-to-day support for end user hardware and software needs and project-based support onsite. Provide technical support and maintenance for desktop, laptop, telecom and network systems. Troubleshoot hardware and software issues and document resolutions with support as needed. Install, configure, update end user desktops and laptops. Perform telecom moves, adds and changes. Contribute to all phases related to client installations, upgrades, operating systems and configuration issues. Use of SCCM to perform Windows 10 imaging and provide software distribution, Operating System deployment hardware and software inventory.Sr. Desktop SupportStaffing Solutions1/2019-6/2019 Perform Windows 10 imaging. installation utilizing supplied documentation and tools Provide break/fix services to end users. Inventory legacy hardware systems and also assist with network drive mappings and printer setups Hands-on client system support, first level remote troubleshooting for off-site users. basic LAN administration, and desktop/laptop hardware configuration and deployment Deploy, maintain and support desktop/laptop computers, PDA's and other electronic devices Assist Senior IT staff with administration and monitoring Sr. Information Systems ManagerVolunteers of America Greater NewYork 11/2013-11/2018 Responsible for the supervision of Information Systems Managers Responsible for managing the operation of the Help-desk Division to meet division information system needs Create, maintain and document network and software user accounts Responsible for the supervision of (24) sites in the Housing Division Responsible for ensuring a continuous and stable desktop environment Perform testing and installation of new equipment and upgraded application software Responsible for delivering special assigned projects in a timely manner Provide troubleshooting, diagnosis and resolution for desktop hardware, operating system, as well as network and software user accounts IS group is responsible for maintaining and updating all the (24)servers in the Housing Division Perform administration tasks with Windows network accounts through Active Directory Responsible for IT staff performance evaluations Report directly to both AVP's in each Sector regarding IT needs at their programs. Report directly to CFO and CIO on company-wide IT projects in Greater NY area Responsible for creating and maintaining forms for dealing with asset auditing information IT Help Desk Level IIAtlas Air, Purchase New York03/2013-11/2013 Provide phone and deskside support to local and remote users on a variety of issues Develop and maintain customer relations Coordinate with team members to ensure employee requests are handled appropriately. and in a timely manner Ability to diagnosis, analyze data, and provide an effective resolution Deploy, maintain and support desktop/laptop computers Perform administration tasks with Windows network accounts through Active Directory IS/IT Global ServicesTEKsystems at (Nestle Waters North America) Stamford, CT 11/2012-03/2013 General management maintenance Level 1&2 support, including remote users Analyze and resolve computer and network hardware and software issues Perform administration tasks with Windows network accounts through Active Directory Deploy, maintain and support desktop/laptop computers, PDA's and other electronic devices Use of SCCM to provide software distribution, operating system deployment, hardware and software inventory Assist Senior IT staff with administration and monitoring Move/Backup/Restore transfer client data as needed EducationMonroe CollegeAAS, Computer ScienceMilitaryUS Navy - Honorable DischargeCertificationsMS Certified Windows 7, Dell Laptop and Desktop, HP Laptop and Desktop, Lexmark Printers |
